Physician Skin Solutions at Arrowhead

I’ve been here several times now for a few skin procedures and I’ve never had any issues. I had the opportunity to meet Dr. Maltais a few times to discuss specific concerns. She provided me with advice and offered me the least intrusive options possible. Cost, recovery time, and post-​treatment were all well explained. Even when she isn’t available, most of the ladies here know enough to be able to answer any questions you might have.
One thing that I really like is that they stay open late on certain days, which makes it much easier for people who work late hours to still be able to come in. It’s so much more convenient than most facilities that force you to rearrange your entire schedule just to accommodate appointments.
They also offer a variety of specials and packages that allow you the opportunity to save money.
A good place to seek out if you’re in need of some anti-​aging maintenance.

Just tried to make an appointment to have laser hair removal but was told unable to make an appointment do to new equipment. So no appointment until December after being on hold for 4 minutes.
Thanks staff.
Maybe a better review in December if I come back.

For years, I have faithfully exercised and eaten healthy (for the most part) and still had a stubborn little belly that just wouldn’t go away! I went in for a Coolsculpting consultation with Mickey at Physician Skin Solutions and she was amazing… And the entire staff is very friendly and Mickey is so knowledgeable about Coolsculpting — I totally trust her insight, advice and recommendations for best results. (She is now handing over the ‘main reigns’ to Sarah who is a pleasure to work with as well.) We talked for a while about what I wanted and what the strategy would be. Also, she gave me realistic expectations for results and that the best results wouldn’t be seen right away, but in a few months I’d notice a big difference. And she was totally correct! And the entire staff is very friendly and Mickey (and now Sarah) is so knowledgeable about Coolsculpting — I totally trust her insight, advice and recommendations for best results. The pricing is quite reasonable if one were to compare it to liposuction — and not at all invasive (which I think is even better!)! I could go on and on because I absolutely swear by Coolsculpting for those really stubborn areas that just won’t go away!

I have been a patient of Dr Shannon Maltais for several years now. First of all, Dr. Maltais is one of the kindest, friendliest and gentlest Drs. I have even gone to. Both she and Cheryl have done injections of Botox, Juvederm, Juvederm Voluma, etc. over the years with FABULOUS results. Now, let me tell you, I’ve had injections of Botox, Juvederm, Restylane, etc. from PLASTIC SURGEONS in SCOTTSDALE who’s injection placement and skills did NOT even come CLOSE to the skill level of Dr. Maltais! Dr. Maltais is patient, never rushes you, always puts your comfort #1. She will not «over-​do» your face, but will make a noticeable improvement in your face that leaves friends asking if you’ve just returned from vacation… I cannot say enough good things about Dr. Maltais, Cheryl and the rest of the staff. I am not getting paid or receiving anything from this review, I am a real person, a real patient who pays for treatment and is extremely satisfied with my results. I am proud to post my review under my real name. Dr. Maltais is simply the best and I wouldn’t trust my face to anyone else.

Terrible! This practice is in my opinion all about $$$. Take a close look at the doctor’s face and ask yourself, «if this is the best she can do is this the place for me???»

I have been going here for years. Dr. Maltais and Anjulie are awesome! They are spectacular at making you feel comfortable in what can be a very uncomfortable situations, and the results I have received are superb. I love this place!

Everyone makes you feel welcomed and calms any nerves you may have. I’ve seen Dr. Maltais twice and she is fantastic! She will not make you look overdone or look like you’ve had «work done» If you want a boost in your appearance that looks 100% natural go to Dr. maltais. I’ve referred a couple of people to her, and they look amazing and totally loved her!

I have been a client at this location since it was Dermacare– The Staff has always been attentive and friendly. Dr. Maltais has the experience and knowledge to address any concern or question I may have. No matter what treatment or request I may be interested in, any of the talented staff will make certain what is involved and if it is really necessary. They are there to help you look and feel good, ask questions, they have the info, certifications and latest technology, products and best services you could ask for in the area.

As a patient of Dr. Maltais’ for the last few years (maybe 2 – 3 x a year for the last 3 – 4 years), I can honestly tell you that I would never step foot in their office ever again. It’s not that she does a bad job — that is not my reason for 1 star — it’s more of sloppy accountability and very poor customer service.
On my last visit (which was for an Botox), there was absolutely no clarity between Dr. Maltais and me, the patient, about how many units she was going to do. Dr. Maltais kept referring to a certain number and I was thinking that was the number she was all going to do, just slightly over the number of units I had been doing the last several visits. What SHE had in mind was adding «this number» she was referring to to the number of units I had done in the past. Unbeknownst to me, I ended up with nearly double the number of units I had always been doing! I did not find out what she had done until I went to the front to pay and almost fell over at what they wanted to charge me. I literally bickered back and forth with her staff and when they went to go ask her about it, she and her nurse (who was barely in the room) flat out lied about me being aware of how much was injected. She never even came out to talk to me in person. If I knew, as she had accused me of, would I have been so surprised when I went to pay? Would I, a person who has been a client for a few years always doing the same amount, have protested so profusely for at least 10 minutes? I’m not a cheap person but I certainly wasn’t going to pay an extra $ 150 for a mistake I clearly chalk up to the professional in the room.
When I talk about sloppy accountability, what I mean is that there’s no checks and balances. Upon discussing in the room about the intended plan/​procedure (which is what happens in most cosmetic doctor’s offices), both parties should have to sign off on what’s being done — imagine that, a mutual, agreeable contract AHEAD of time — so that neither party is left unclear about what’s going on. Dr. Maltais is lucky that I didn’t report her to the medical board for gross negligence. I’m not okay with double the amount of Botox being injected into my face without my authorization and then the lackadaisical response that I somehow knew what she was doing when I 100% did not. How can she know that when she has no procedure in place to get this documented or authorized in writing prior to the service she is providing?
To add insult to injury, there was a complete lack of customer service — there was no apologizing, no trying to settle this fairly, no nothing, especially for a client that had been going there for the last few years and had referred people to them — they told me I owed the whole amount. Their office person literally said to me, «the service was rendered so you owe the amount due.» She said this so many times I wanted to slap her. She didn’t care that I said that I didn’t authorize the service that was rendered. I just think this is extremely poor customer service and not ever worthy of any of my money ever again. As a person who sells a high dollar product for a living, I would have never treated a good customer this way. Maybe I wouldn’t have wanted to foot the entire bill for a mistake I made but I certainly wouldn’t expect the customer to eat it as they did.
To sum it up, I do not question Dr. Maltais’ abilities as a doctor but I do question how the business is run and their accountability to run a professional medical business that takes all the proper steps to ensure the safety of their patients, the fairness of their procedures, and the ability of delivering any amount of good customer service. If you do happen to patronize this business, please just make sure that you have EVERYTHING documented in writing ahead of time so that you, too, don’t get ripped off.

If you want to look fantastic, but completely natural… this is the place. The staff is friendly, knowledgable and excited to help erase the years. Dr. Maltais performs magic with injectables. I can’t get over how little it took to help me feel more like 35 and not the actual 45 that I am. One visit is worth its weight in gold. I would not trust any other place with my face.