PetSmart

Worst service period. More expensive than boutique groomers. Dog nervous when goes their. Never again.

Don’t think you are going to bop in here on an evening after any amount of snow fall. Even though they post hours being until 9pm, they will close on a whim at 7pm and apparently because of weather. Yes, it snowed today but Colorado Blvd is clear now and what makes no sense is that conditions were FAR WORSE earlier in the day when the store would have opened. That’s not cool when this store serves such a large area. The employee suggested Target. Seriously? If Target or any other chain carried the brand of dog food we use then I wouldn’t even bother with driving to PetsMart which isn’t particularly close anyway. I have a suggestion: Petco!

My boyfriend and I wanted to come in and speak to someone about their opinion on certain reptiles. We spoke to an older gentleman named David who not only gave us an hour of his time to give us as many details as he could about the pets we were interested in, but he also brought us through every single step — tank, food, décor, and printed out a handful of brochures for us to take home about our new pet fancy leopard geckos. He was extremely friendly and as a sales girl myself, I could not have been more satisfied with his help. My boyfriend feels the exact same way! I wish there was something else I could do to show my appreciation for David and his personality and attitude and knowledge. Aside from that, everyone here is extremely friendly and makes the shopping experience wonderful.

Unhelpful sales staff. Won’t be returning but buy food online instead at

I’m just pissed they did her anal glands when I told them not to. Lack of communication I suppose. I’ll be taking my dog somewhere else.

Thank you Zita for the best groom job we’ve had. We’ve had some good ones and some bad ones here from other groomers and by far Zita was the best. We really appreciate it!

The worst customer service!!! The manager was rude and condescending. I will never shop here again!

The customer service has been nonexistent here today and that is not usual of this place. I have been here for about 20 minutes now and I have had paged customer service twice over the intercom and no one has yet to come. All thumbs down!!! The only reason why I come here is because they carry the cat food that I need. I am very upset and this is not cool finally the customer service has come.

I went in to Petsmart today. looking for HIlls prescription diet Renal food for my cat… Ocean fish… (she doesn’t really like the chicken)…they didnt have any… so I asked an associate if maybe there was some in the back… I am so sorry I forgot her name… she checked. and there wasn’t.so she got a manager to see when the next shipment was coming in or if he knew if there was any… He was awesome. and checked and didn’t have any. She told me that they did find out they were getting more on Sun. and to call about 9 and they would set a case aside for me. I was appreciative… she even called another store to see if they had any. very pleasant. very professional and kind. very considerate of my time and needs… thanks Petsmart!!!

They always do a phenomenal job grooming my sweet 5 year old shihtzu! I was very nervous to take her but u have gotten her groomed twice so far at this PETSMART and she has looked great both times!!!

This location is as expected. We dropped our dog off at the groomers. He was hyper. It took them 4 hours. I left specific instructions NOT to cut the eyelashes. I was out doing family activities and didnt pick him up. I was told my dog growled and showed teeth. My dog is so submissive. My dog only does that when he feels cornered. What did she do to cause that reaction. I was majorly pissed off because they cut his eyelashes! NEVER WILL I USE THEIR GROOMERS AGAIN. I dont trust how they handled my dog and other dogs.

I stopped by Petsmart this morning on my way to a meeting. I was one of the first customers in the store this morning and was greeted by a dear cashier named, Karen. She was so friendly. The cash register was just waking up and she apologized because it was taking too long. I thanked her for having such great customer service.

Petsmart Pet Hotel just saved my Christmas Vacation to Mexico! They are evening feeding One-​eyed Jack a Turkey Dinner on Christmas, and giving him a bath before we come home! I will update my review upon pet pick up, but this was one of the most organized together dog boarders I have ever spoken with. They are even calling my vet for vaccination history — I do not have to do a thing. I have called no less than 10 Dog Boarders today, and Petsmart, of all places, saved the day! I am super impressed and appreciative!
After the fact, I updated to 5 stars! The experience was fantastic. One-​eyed Jack emerged from his week of boarding like he had been to a spa– happy, health, bouncy, and sweet smelling. The staff all knew him and they were clearly into their doggie clients. It was not cheap– $ 500 for a week (with play time, walks, holiday meals, and grooming) but bringing back a happy pet is worth it. Way to go, Petsmart!

I’ve never been in a PetSmart where I’ve said «Yes, I’d like to go back there because I had so much fun!». It may be because of the smell of pet, the misbehaved dogs, or the general apathy of the employees. Perhaps it’s all three. Whatever it is, this location fits the Company Mantra just perfectly. Smelly, depressing, and lame.
On this latest visit, we found our dog food relatively easy with the standard Petsmart «markdown». Note: Petsmart, please just keep your prices low instead of giving the appearance of a sale. Thanks. The cashier was friendly enough who told us «Damn, I’m wiped» after starting his shift 1 hour earlier. Nice work pal.
The topper was the other cashier, handing customers with the shit attitude welcomed by PetSmart. A kid wandered up to his station, appearing lost. After some attitude, he said, in front of the kid «what kind of parent loses their kid at PetSmart». You, my good sir, are a pimple of the highest order. The kid, sad as a clam, waited patiently for Captain Pleasant to make a page and chastise the parent for what was obviously a minor oversight.
Petsmart, where we help you by being complete dicks, ravaged by depression. Avoid if you can.

Long story short… the grooming department shaved ½ of my dog and gave up (leaving her head and top half long and gross). I had to finish «grooming» her myself since she looked so terrible. They claimed that she wouldn’t cooperate, but our other groomer never had any issues (and she sat perfectly still for me). Luckily, they didn’t charge me, but they did charge $ 70 to wash and comb my big dog. They said he wouldn’t cooperate when they trimmed his nails, so they didn’t get them all. These people don’t know what they’re doing and I def will not be going back.

I find myself comparing Petsmart to my local supermarket most days. Petsmart is my one stop shop for my large furry friend and her many needs.
When I need dog food (Iams — the red bag), training treats (crate training — oh boy), toys, bones, collars, and leashes; Petsmart is my go to destination. This particular location has a large private parking lot, has a pet hotel, pet grooming, and dog training classes. I primarily use them for my retail needs and seek the more hands on pet services from other local places.
They always seem to have what I’m looking for and on most days I can be in and out of the store in under ten minutes (a girl on a mission). Service is efficient and friendly and I’ve been offered assistance on more than one occasion to help carry the 35 lbs. of dog food to my car.
I’m a loyal Petsmart customer and have been for years.

I had no idea they even made PetSmarts this large! They have a doggy day care facility, kennels, groomers and trainers.
The staff is also incredibly helpful. I came in with my dog for the first time (1 year old black lab) and he was a total spaz, but I was able to spend some time talking with the trainer about some issues we’ve been having with him lately. Very pleased with her suggestions and we’ll likely be signing him up for a class shortly.
We’ll definitely be checking out the doggy day care sometime soon. $ 20 a day and the dogs play for 7 hours. To me, that’s totally worth it to tire out our energetic pup because the Cherry Creek trail just doesn’t always cut it.

This review is for the PetsHotel and PetSmart. Both parts of this location do get a great job of taking care of pets. The shelves are full and the staff very knowledgable. I would say this grooming salon does a fine job of keeping your special ones clean and helpful to suggest products at home.
My family has trusted our pets to the PetsHotel for 5 years and never have been disappointed. Great job folks!

If you’re running in to get something for one of your furry family members or aquatic buddies then it’s great. I talked with the girl at the fish section and for some reason her confidence seemed to have been shaken a tad. She explained that this particular location doesn’t carry much but to go to the Colorado/​Yale location. I know its one company but shouldn’t you try to make your store the best?
I saw a bunch of happy puppies running around. The fish section looked unkept with a lot of dirty glass as well as a dead kissing gourami in the bigger display tank. I will definitely check out the other location. Not quite sure I’d be back to this one.

I had an okay experience shopping here. It’s a decently large store and has a nice selection of everything from toys and outfits to food and accessories.
My beef lies with its organization, or should I say, «organi-​nonexistent.»
I was here shopping for toys to send to a pit bull I fell in love with on facebook who has cancer and was getting his leg amputated. That said, I was looking for things that his mama said he likes but that wouldn’t break the bank and didn’t weigh a ton since I would be shipping them.
I kept finding the same toys in the clearance bin (without any evidence of a reduced price) that were hanging on the rack at full-​price, and the sales people were unable to offer any clarification until checkout. They were, however, very helpful with trying to find additional toys that fit the bill, if it turned out that the ones I already found were not on sale. (One guy wheeled out an entire cart full of marked-​down toys to-​be while the other rang them up and dug through their database.)
I would love to give this place a four– or five-​star rating, but the lack of organization just kills me; it shouldn’t be too much to ask to know what my total will be before I get to the register. I’m not the greatest fan of surprises, especially not that kind.
Sidenote: The doggy day camp looked really great! I’ll have my boy give it a shot some day and update my review with his vote.