Fiat of Glendale

I just bought a little fiat Saturday.
It was a pressure free easy experience. And it was because of Dimaya! She’s a totally chill salesperson! And They gave me a great deal.
Thank you DImaya!

I had an amazing experience at FIAT of Glendale. The staff was very courteous, great selection of vehicles, clean environment, and excellent deals/​promotions. My salesperson Dan was incredible. He led me thru the whole process and was so helpful. I encourage anybody to visit Dan and get a perfect deal for your new car. God willing, this will be a perfect car for myself, my wife, and my daughter… All around a great car for the family. Purchasing a new car can be difficult, but it went so smoothly with Dan and I am so happy with my new car and the whole process was just perfect. Thank you so much and God bless!!!

Horrible experience I bought a fiat 500 Abarth brand new and it was scratched all around, and dealer told me that they will polish it and it will go away, so after that they was waiting my time and didn’t give me an appointment for a few months, after that they gives me an appointment, and took a car for a week, scratches didn’t go away and they said it’s ok, wile they was working on my car they lost all my floor mats, I’m going to sue them hard and spend thousands of dollars just for for sake of truth … !!!

Ask for Dan. He’s the Internet sales manager and he was super communicative with me over the phone (and even texting!). Even though I’m in my 40s this was the first new car I’ve ever bought. He was very helpful with explaining the process and down payment options, and even helped call my insurance agent when there was a snag with my insurance card.

I have held off on writing this review for some time, in hopes of them making things right.
DO NOT WASTE YOUR TIME BUYING A CAR HERE!
* Great incentives offered on 2015 models. Although, upon presentation of the sales order, the original, almost $ 7,000.00 incentive was only $ 4,000.00.
*Rick Green, Fiat Sales Mgr, was courteous and helpful, as I was arranging the purchase from a state away. He called me back when he said he would and everything appeared to be going very smoothly.
*The test drive was extremely brief, the car had no gas. I never had the chance to put the car in reverse. I was literally allowed to only go around the block.
*During the test drive, none of the cars features, or lack there of, were discussed. They definitely lost the opportunity to «up-​sell» me.
*Sofia, the self proclaimed «finance manager» whom was no longer employed there the following day, tried to add an exorbitantly expensive GAP insurance policy. She became very short with me when I declined it.
*The document that she had me sign, stating that it was to decline the GAP insurance was actually a maintenance contract. Although, she told me that a years worth of maintenance was included for free.
* Sofia’s next mistake: was when I clearly explained to her, that I reside out of state, I would need the documents to take home to the DMV. She assured me that she would take care of it. I clearly stated that I was not registering the car in the state of California. 6 weeks later when my license plates arrived, they were California plates.
*While I was waiting for the car to be brought out to me, a lot of time passed. So much, that I called the Sales Mgr, Rick, several times to try and find out what was taking so long. Each time, he assured me that «Mike Johnson» (Job title?) would come out and give me an update. When Mike finally did come out, he told me it would not be much longer. Over an hour later, after another call to Rick, Mike came out to inform me that the buffer had broken while they were taking the «glue» off of my car and had left gouges in the paint! They brought the car around to me, never offering me another car, as if nothing had happened. I looked at it, told Mike, this was not okay, and still he went on to ask for my phone so that he could pair it to the car. My head was spinning! Mike then asked me to drive him from the Dodge dealership, where they had gouged my paint, to the Fiat dealership. I thought he would go over the car’s features when we got there. Oddly enough, he asked that I drop him off at the corner. That was it, he was gone.
*This is how the car was delivered to me. Photos were immediately sent to Rick Green;
*gouges in the paint on the roof, scratches all over the car from the buffer that broke while they were attempting to remove the very old glue on the car.
*tape marks all over the car;
*a dirty towel on the floor of the front passenger seat area;
*dirt in the doorjams (the car was not detailed);
*scuff marks on the interior door panels;
*a very poor application of cleaner on the black rear panels;
*cleaner smeared on back gate and chrome areas;
*scratch marks on rear panel windows;
*spots all over car (it was not cleaned);
*and frighteningly, there was a straight edged razor left on the back seat!
*They repainted the roof. That took a week and a half.
*The rest of the scratches were not addressed, on the paint or on the Windows.
* I’ve had to go rounds with the General Manager, Joe P. He actually tried to make me feel that by my asking for these repairs for my NEW car, was asking too much. I had to remind him that I purchased a vehicle from his dealership in good faith and they gave a VERY POOR delivery. No compensation is being offered for the repeated inconveniences.
*It has been two months since the purchase of my car. My windows are STILL not replaced. They had razor scratch marks all over them.
*I’ve made several attempts to contact service to find out the status of my windows, had they come in yet. They had to be special ordered. No return calls.
*I sent a text to Joe P, general manager, to inform him of this. Magically, the Windows arrived that day and I was told I could bring the car in any time. I had to remind them that I live out of state.
*When I did come into town to drop off my car, they said they could not do it that weekend, that I would need to call back and schedule an appointment. I called and left messages many times, no return call.
*When I called today, I was told the Windows cannot be replaced on a weekend, it would have to be during the week! I live out of state and have a job Monday –Friday, how is this possible?
*They cannot give me a courtesy vehicle that I can take out of state.
*They cannot, they cannot, they cannot.
I AM SO FRUSTRATED!!! DO NOT BUY A CAR FROM THIS DEALERSHIP!

Just bought my new fiat 500x trekking plus this weekend. Mike Johnson made the process totally painless. Gave us a fair price from the very beginning (below true car price). Most trust worthy easy going salesman I’ve ever met!

I am having the the most horrible experience of leasing a car from Fiat Glendale. The staff is arrogant, lazy and if you ask to charge your Fiat there, most of the time they will make everything to make you give up on charging at that location. Today, March 8^th 2016, my wife need to charge her car a little bit to make to her work and the lazy employee said that they can’t do anything for her because the spot was already taken. LIARS!!! Two of their cars were occupying 3 SPOTS!!! I took photos of it but unfortunately there is no option to attach photos at this post!!! they could’ve moved their cars if they wanted.
Don’t buy from this location nor lease, they are not good people!

Went on a limb to see if they can get me in a 0 down lease for a 2016 Fiat 500e with low payments and Mike Johnson didn’t only deliver, he made this process as simple as can be! Although the dealer is small, don’t underestimate them. They have numerous cars in stock and also have them in a storage facility. Store was clean and very quiet (due to its small location) but the process makes you more at ease because of the smaller location (less crowds). I’ll definitely enjoy my 500e for daily commute!

Such a waste of location huge lack of management terrible salesman next to zero knowledge Abut the car very poor manner and I can go on I think I crossed my point

I got my beautiful 2015 Fiat 500 sports on last Saturday. Sales Mike and manager Dan helped me A to Z. It was very smooth and friendly process. That a great guys!!! Thanks again!!!

Great experience with friendly, low-​pressure salesperson Mike Johnson, and an unbelievable lease deal on the incredible 500e. Yes! Mike’s soft-​spoken enthusiasm and knowledgeable explanation over the phone about the features and financing of the all-​electric 500e drew my wife and me into the showroom.
Fiat of Glendale isn’t a fancy place — but very clean and pleasant, if a little understaffed, but Mike was ready for us at the appointed time and proved to be just as friendly in person. We were thrilled to learn that the extended end-​of-​year zero-​down $ 99/​mo lease deal still applied to the super stylish /​hipster /​adorable 500e. Seriously, this ridiculously awesome little buggy is cheaper than our family cell phone plan!
Mike walked us around the showroom car, let us sit in the front and back seats, fold the back seats down, lift the hood, and generally poke around and pepper him with questions. He was very well informed, and on the rare occasion we asked a question he couldn’t answer on the fly, he didn’t hesitate to be honest that he needed to find the answer for us. Mike then took us on a 15 min test drive (you’ve gotta try electric yourself to appreciate how peppy they are off the line and in city driving), pointing out features and pushing buttons (voice command, bluetooth, nav system, plus bonus free 1 year Serius XM subscription), and he seems almost as taken with the incredible lease deal as we were.
My wife and I decided to pull the trigger, and Mike walked us through a very brief overview of the financing without any haggling or pressure. We vacillated on upgrading to a sunroof, and Mike and his manager threw it in at a very reasonable price (on top of the already-​included $ 500 premium red-​orange paint package we loved).
The only fiasco was of our own making — neither my wife nor I had our insurance cards on us, and Mike’s mellow disposition helped us through what must have been an hour of our own paperwork SNAFUs to retrieve our records after hours on a Saturday night. He never flinched, always encouraging us, «Don’t worry — we’ll make this happen.»
Drove home overjoyed to be done with gas forever — in one of the cutest, and definitely best-​priced cars on the planet.
Thanks again, Mike — great job!

Just bought a car from Aron! He is nice guy, willing to work any option with you! When you go you should look for him, you won’t regret it :)

I just bought a Fiat 500 C Sport from Fiat of Glendale and I must say that I was more than satisfied and impressed. I’m one of those people who is prone to be leary of all car sales people and therefore don’t enjoy shopping for cars. But Fiat of Glendale actually gave me an entirely unexpected perspective.
I arrived on the lot know basically what I wanted and that I had a fairly limited budget. Aaron, our salesman, immediately approached us, inquired about and needs and gave us space to freely explore. He then circled back to see if we’d seen anything we liked. He actually helped us find a few vehicles meeting our criteria that we missed (including the one I ultimately purchased). After a test drive, the negotiations began.
This is the part I typically despise. But Aaron and his manager Rick made the process easy, friendly and unintimidating. They worked with me and my budget, with no pressure, to agree on a price and find financing to make the deal happen. I felt like they just wanted to satisfy my needs… a rare feeling at an auto dealership.
Once all the particulars were agreed upon, I went to the finance department to take care of paperwork. At the same time, the service department cleaned my car. And with minimal effort, I drove away in a car that I love.
I highly recommend Fiat of Glendale if your in the market for a car. They’ll take great care of you.

Five Stars! We came back for a second car! We shopped around at a few other places but when we test drove the new fully electric car we were smitten. The fantastic deal they gave us was the cherry on top! There are so many incentives and government rebates for electric cars, we’ll be getting almost our entire down payment back! They were a little busy so there was a lot of waiting around, but I can’t fault them for being busy when their cars are literally selling out!
Update (3 Stars): I DO NOT LIKE THEIR SERVICE DEPARTMENT! Let’s be clear, buying our cars was a delight but trying to get any work done on the cars (especially since the warranty has expired on one of them) is a nightmare. They are always rude and condescending and it is impossible to get an estimate over the phone, even trying to get the cost of a part proved impossible. One conversation got pretty aggressive when they wouldn’t give me the price of a clutch until I gave them the VIN number which I didn’t have handy. The guy refused to look up our the car which is under our name in the system, and even though I told him the year and make he wouldn’t offer any assistance. Even getting an oil change is an unpleasant experience, no one is communicating what is going on, it took forever and then when I came to get it I was rushed out the door before I could ask any questions or talk to a mechanic. Also their prices are outrageous!
Definitely going to try and find another mechanic who treats me like a valued customer, not a dumb child who is inconveniencing them.

Came in and out for the past week debating on the car I wanted to buy. Mike Johnson was a huge help and was ridiculously patient while I made my decision. His non-​pushiness was the icing on the cake. He and and the entire staff was professional and they didn’t make me feel like I was just another customer. No one was pushy, my car (2015 Red Fiat Abarth «Abbie»), is a great car at a great price. I couldn’t have asked for a more pleasant experience through the process. Keep up the great work and if you’re in the market for a new Fiat, just as for Mike! Thanks again guys! In love with Abbie. :-) plus she has her own emoji

I had a great buying experience here. I was a little nervous buying a small car since I’ve always had full size sedans, but I was surprised that there was a lot of room in these cars.
I been looking at the Abarth models for a while now and finally decided to make a move. Herbert was quick to help me and showed me all of the models that were available in the back. I ended up leaving with a loaded 2015 Abarth with the payments I wanted. The buying process was very quick and everyone was a great help.

I was recently shopping for my first LA car and dropped by the Fiat dealership, unplanned, on a Saturday morning. Right away, Dan came over and offered his help. He wasn’t pushy or aggressive, just super informative and helpful. He showed us around the various models, explained all the differences and had me test drive my choice of car. As soon as I’d given the 500 Pop a spin around the block, I was sold.
As this was the first car I’ve bought in the U.S. (I’m originally from the UK) I was a little confused about some of the processes but Dan made the whole thing incredibly easy and fun, I can’t recommend him and the dealership highly enough. I visited a few different dealerships on Brand and the salesmen were either incredibly aggressive and tried to upsell from the model I’d asked about or weren’t terribly interested in selling their cars at all, which seemed odd. I know I wasn’t buying a Maserati but surely a sale is a sale? Crazy.
Anyway, I love my new car! It’s fun to drive, looks great and most importantly for me in LA, it’s a dream to park! Thanks Fiat of Glendale and thank you, Dan!

Horrible place, promised a price then called me back saying they can’t offer it after they ran my credit, made some bs excuse I haven’t leased a car in 2 years that’s why price goes up bumped me on the price then, I told them no way give me the financial institutions number let me ask them if that’s the reason the price is going up then, they told me no we can’t and the reason why we bumped is because the vehicle is sold already and basically made it up so we can sell it for more to someone else, stay awayyyy from this place !!! They hire these morons to work there and these guys can’t even sell water in the beach especially the manager Rick or whatever his name is, and the other young kid with facial hair very unprofessional dealership, hire some men with suits not kids, stay away from Herbert this code is a joke to be called a salesman

+ Excellent location
— Modern showroom, but lacking marketing, interior design and energy
— Salesperson uninterested in creating solutions or inspiring to make a deal
After two days of researching Fiat as a contender to purchase a vehicle for my LA lifestyle. I decided to visit two «high-​end» locations, Santa Monica and Glendale. At Glendale, I walked into the showroom stood around and had to say the initial greeting. I heard a response from a cubical.
I engaged the sales person in all of my information including that I really wanted to test drive a Fiat 500C lounge. He showed me a few of the showroom models, which were the style, but not my price range. I let him know I still had an interest in test driving the car because I was a motivated buyer.
He said «all the cars I wanted to test drive were either in manual or out of gas». He said they wouldn’t be refueled until Friday. I was shocked. He told me to come back on a weekend.
He didn’t realize that if I wanted weekend shopping experience — I would have come on a weekend! I wanted a week day experience!
He took my information on a sticky note, didn’t offer for me to sit and invite me to be in their data base. I told him to keep me posted. Was I the sales person? They clearly need a more seasoned seller.
I should have the same experience on a weekday as I would on a weekend.
I was completely disappointed!

I came here to get one of those crazy 500e leases. I already knew what the numbers were supposed to be around. When I tried to present a different dealer’s numbers (which I thought were great), right away the sales manager dismissed them and offered something lower. It was a very straightforward approach, with very little haggling.
I came to pick up the car a week later. Aaron’s delivery of the car was pretty informative, if not a bit lacking in passion. The car was clean. However, it had a few minor surface scratches (though they can be buffed out) and the front bumper was missing a 500e badge. As my first ever new car purchase, I have nothing to compare this to. I would say the overall experience is good to great, but not excellent.
Just one thing I would really like to see more: Staff sincerely attempting to build rapport with its customers.