CVS

First time in a CVS, just moved here. Hubby had an accident on job and needed to fill 2 different prescriptions for him. When I first visited the pharmacy to get the prescription entered a very young girl was super helpful and friendly. But after I received a text message to come and pick up the experience took a turn. I asked to pick up the prescription and gave the clerk my info, she told me it wasn’t ready. I explained I got a text message saying it WAS ready. So she «looked» it up again but couldn’t find it? Not sure how she could know it wasn’t ready if she couldn’t find me? Another customer came up behind me so she asked them to get help by accompanied clerk who was older lady… then older lady got attitude with her and she seemed to be jumping from fellow clerk trying to get some help. The girl that originally helped me was able to finally look it up and I was able to pick it up. All in all, only 1 person was pleasant. 2^nd girl was flustered and didn’t know what she was doing… and everyone else seemed to be in a very bad mood and not wanting to help each other… myself and other customers got to witness everything so looked very unprofessional. I won’t be going back there again unless I wanna see co workers arguing amongst each other soon.

Pharmacy service associate Debbie, very rude and condescending. Made us feel like criminals, other staff nice and friendly.

THE ABSOLUTE WORST. Not only are the techs condescending and rude, the NEVER once put in my information correctly and I was unfairly charged for scripts I shouldn’t have been paying for. Moreover, one instance in particular was when my boyfriend was waiting for his meds and after 45 minutes he asked how much longer. He watched the tech grab his from the not waiting basket. When he said «was mine in the wrong basket this whole time?» the tech LIED and said «oh no it was right.» when clearly he has seen the opposite. Generally if the person HANDLING your medication LIES to you… it’s a good indicator they are NOT people you want to deal with EVER AGAIN!

This review is specific to the pharmacy. I have had several issues with the female pharmacist. She seems to get great pleasure in frustrating customers with their long wait time or inability to fill a prescription.
CVS has a drive thru which would make it convenient but after the terrible customer service I refuse to go there anymore.

NEVER go to the minute clinic. It’s name needs to be changed to the «2 – 3 Hour Clinic». The physician was rude, the manager didn’t care that I was waiting for 2 and a half hours. This abomination is the exact opposite of «convenient». I will probably never return to a CVS again because of the horrible memories this hour clinic has brought me.

My first time coming here, I’ll definitely be back again! Very nice & friendly pharmacist. I unfortunately did not get her name, but I came around 7am after being discharged from the hospital. She noticed I still had my hospital band on, was very nice to offer to cut it off for me & throw it away (which I appreciated, walking around with that hospital band is a little embarrassing). Very nice gesture which she didn’t have to do, but offered out of kindness. I had a prescription for Percocet among another prescription. But I like how they didn’t make me feel like a criminal for having a prescription for controlled substances. I’ve been a loyal Target Pharmacy customer for a while, about 2 years ago, I had a prescription for dilaudid from a surgery I had & EVERY TIME I came, they’d act like they’ve never seen that before & made me sign all kinds of BS & make copies of my ID… Always made me jump threw extra hoops that made me uncomfortable; like I was a criminal.
Anyway, I came here because they pharmacy is open ²⁴⁄₇ which is amazing, as I needed these filled ASAP! She had it done quickly & smoothly, honestly it was only about 5 minutes from the time I gave her my scripts to the time I was walking out with my meds. She was awesome, great service & very friendly! Thank you!

Cvs has too many customers to care about customer service. They advertise open 24 hours but I went at 8:10 and was told no new scripts. When I asked to speak with someone else, the gal called a mans name and said, «she won’t accept that we can’t fill it.» I let him know my MIL is 89 years old and just came from the hospital. He said ok 3 – 4 hours. I said no I will go to Frys. Went to Frys 59^th & 101 and had it in 20 minutes. One time before I got a text saying an RX was ready. It wasn’t and I was told to come back in another hour. Too busy to care about customer service? Or just lazy and unorganized?

The pharmacist named Patricia was very friendly and nice. My doctor sent an e-​prescription and written a control medication. When i came to drop off my control script to have it filled, they asked for my insurance. So what happened was that my electronic prescription was filled before my insurance arrived with my hard copy prescription. So the pharmacist ringed me up and caught that my insurance was only billed for one medication instead of 2 so she took the time to re-​run it through. Saves me 20 dollars which was awesome or else I would have just paid and left.
I have worked at few retail pharmacies and I have never seen a pharmacist spending so much time counseling their patients even if the days were slow. To my surprise, she patiently went through the medications with me in detail. I have never heard or experience such a thorough counseling. Hence, she’s my retail pharmacist role model when I graduate from Midwestern.

Pretty decent location that’s open 24 hours
The pharmacy here is great but almost always super busy. Give yourself and extra 10 minutes leeway when you come over to pick up a prescription.
Their cosmetic section is up to date with the latest offerings — According to my wife ;)
Parking is available in abundance.

I love this pharmacy! They’re always super busy but also amazingly friendly & helpful! They always have my rx and unlike Walgreens, they take a fraction of the time to get me in and out! Even better, I’ve yet to meet a CVS pharmacist with the odd blend of delusions of grandeur & some type of cowardly laziness, that most Walgreens pharmacists suffer from. Although I’m surrounded by several Walgreens (maybe there a cult? ;-)) I’ll always take the trip here from now on!

Addicted to the extra bucks. They keep getting me to come back and buy more.

By far the most friendly and helpful pharmacy staff in the valley!

I stopped into this location at 11:30 am. The parking lot was clean and the entry doors appeared clean. I needed to scan my CVS card and this location was convenient to my next work stop. When I entered I looked for the scan machine, it was not by the front register. I looked about the store for signage that might have directed me to this little jewel of a machine. I didn’t see any. From experience, I headed to the pharmacy dept, there is usally one in that section. I didn’t see the machine. I went to use the restroom, HUGE mistake. The restroom was filthy! (mirrors, sinks, papers on the floor, fecal material on the toilet seats). There were no toilet seat liners available or disposal paper towels. Luckily I carry hand sanitizer at all times. I could not believe how neglected this facility was especially when I associate CVS with health care. This was horrible. I never did find the scan machine and will never go back to this location!