Chase Bank

Worst fucking bank by far. Everyone is just stuck on stupid! 4 teller’s standing starring at each other with one window open. Not to mention the ATM they have placed inside to replace these clowns eventually. Not friendly at all will be closing my account asap!!!

A few months ago this branch changed there 7 available tellers to 3 teller booths, and 3 glorified ATMs. It was by far the worst decision this branch has ever made.
Often the tellers are closed and with lines of 5 people it can take 20+ minutes to make a simple deposit. The worst part about this story is that the management has been confronted multiple times on this issue and have yet to do anything about it. They simply do not care.

Worst bank ever. Vera is rude to customers. Lack of customer service makes me happily drive to a different branch.

They added digital tellers and reduced human tellers! The machines are limited with the transactions… Means longer customer wait! Felt like I was being harassed while in line to make a simple payment!

Been waiting to get cash from my account for over 15 – 20 min. Management should see how many people are waiting in line.

This is the absolute worst Chase I’ve ever been to, and I’ve been a Chase account holder for almost 10 years. The «greeters» pick and choose who to assist since they’re not always welcoming to everyone, I witnessed a customer struggling to use one of the new ATMs inside the bank and that «greeter”/employee walked right past him. I waited 30 minutes with one person ahead of me, since the only teller available was being trained. I finally get up to be assisted by this new teller who examines my checks like he has no idea what he is doing, which is fine since I believed he was new but his attitude was rather cold. Nobody here is friendly and I’ve been here twice hoping my second visit would be different and this last time is my final time coming inside this horrible branch. I will be sure to send a formal complaint to Chase. I heard Wells Fargo has excellent service at every branch, so I will be reconsidering my bank.

I was not even able to complete the transaction most uncomfortable experience ever!
where is the confidentially? where is the confidentially?
By far not my favorite chase branch I’ve been to.
I walked in saw a line for the teller, and saw the new deposit machine inside?
I choose to stand in line, because I wanted to make my transition through the teller, If I wanted to use the machine. I would have just the used the outside deposit machine.
I stand in line there are people in front and back of me.
And there comes this this greeter, teller, and asks me
1. what kind of transition are you making today?
, remember there are customers in front and back of me. So i had to tell her why I’m here for… and everyone can clearly here me… where is the confidentially?
2. And thn she asks me if i have my card with me again everyone can hear my answer… and I answer…
3. She’s like I can help you there… shouldn’t I be asked «Would you like to use the machine, I can help you with that» …but no she just dragged me to the machine.
and when i said something along i dont want to use it she is like «I don’t want to force you»
…you cant say that to a customer… you say something along the line of IF you are not comfortable our teller would gladly help you.“
where is the confidentially?
where is the confidentially?
I was not even able to complete the transaction most uncomfortable experience ever!

Worst bank ever !!! Walked in to make a quick deposit and everyone was a zombie… I think it’s zombie apocalypse for reals. Like the walking dead in here. Especially when it came to customer service. No business line, no personality and no class. I Weill be definitely calling the district manager to make him aware of this location. Should have read the reviews before I came in … Oh wait I shouldn’t have to

Not a friendly place! They do not cater to their customers! Rude environs specially if you are not hispanic.

Went in on a weekday for a cashier’s check. There were about 7 – 8 people in line and only two tellers. Finally when it was my turn, a third teller came in to the rescue. After I got to her window, the first thing she does is chit chat with her coworker two windows down. Really?
Not quite sure if she’s new or just not well trained but girl had trouble doing a cashier’s check and went to the back to ask for assistance. Came back, printed the check, then mentioned she did something wrong and needed an override from her manager.
So the branch manager ended up helping the teller with my cashier’s check and the whole time she had on a stiff face. No smile, no acknowledgment, nada. Guess it runs at this location.
Was expecting a sorry for the long wait, or even a «hi». But maybe I’m just asking for too much.

Um… Is this place serious.?? Is this really a bank.?? Not only are the employees taking their sweet a** time, now we can’t make deposits in someone else’s account? Really chase? I’ve been depositing money in my dads accounts for years… And all of a sudden. And then he throws it in there that maybe the other branch personally knows me. While I am begging him to deposit the cash because I have different checks about to be clearing tomorrow and I don’t want my dads accounts to be charged. Really going to be urging my dad to close all his accounts with chase, I have never experienced something like this.

Very rude and not helpful at all. The lady does not smile. When I was giving her my information to identify myself she was being condescending and rude like I was trying to fake my identity. I called my friend to send me a picture of my id because I left it with him and she butted in to say «I’m not giving you a hard time.» I didn’t ask for your opinion I wasn’t even talking to you. I will never be back at this bank. Save yourself the trip and go to another bank.

Great staff … Super friendly and personable. Vincent is so patient and informative. I would recommend this location to friends, family, and colleagues.

Quick service with a smile. Couldn’t be happier! :)

For a non-​busy small branch I wouldn’t expect a wait time of more than 10 minutes to be helped by a desk agent! However I’ve been waiting for 20 minutes so far and none has shown up to help even though I can see 1 agent out of three free and not having any customer, she is just enjoying her coffee!!!

bad customer service from the bank teller, desk people and management. learn to smile people.

I always come to this bank because it’s closer to my place but one day when I asked the manager she was rude and didn’t even help me with my account. I’m very disappointed because I never deal with that kind of manger before. And when she saw that their are more customers waiting for her. She told them to come back. Very unprofessional. Now I know that it’s like this, I’m not coming on this bank again.

Mind you glendale has the worst drivers. But try sharing a bank parking lot with a shoe store. Yeah not gonna work out to well! Good location choice Chase! Moving on… I go inside for a simple question and they want me to wait and go talk to someone at those little desks. So i go into the bank «managers» office. Its that office that you can see from the parking lot. First of all her attitude or customer service skills are horrendous. Shes so rude she basically scolded me for having 2 atm cards. Im fuckin 20 how the hell are you going to scold a 20 yr old. I had those accounts before i was in high school. Anahit or whatever the hell your name is… I
Don’t know how you got your position you suck and i hope you read this!