Bank Of America

Well I had a very positive experience today at this bank!!! I came in for something and they said I needed to make an appointment and come back later. I’m in the middle of a move and did not want to have to drive back after I moved to deal with this issue. Upon learning the details of my particular situation, Sara and Silvia jumped in and expedited the process for me. I did not actually have to come back! Yeah!!! On top of that Silvia helped me with another matter regarding one of my credit cards; took charge and got on the phone with the customer service rep and resolved the issue. I’ve been a customer for over 20 years and I’ve never been more satisfied than I am today. Thank you Band of America !!!

Man, they got some high-​ass ceilings up in this bank. It makes you wonder why banks have these kinds of ceilings. Is it to make you think they know what they’re doing? Like what do high ceilings have to do with managing your money? It’s the same thing with attractive tellers. What does being good looking have to do with managing your money? Nothing, right? Although, I’m definitely NOT good looking, and my apartment has low ceilings. Maybe that’s why I’m poor. Dun dun duuuu~n.

My complaint is not about this branch — it is about the bank’s policies in general. They charge fees for services provided at no charge by Chase and Wells Fargo. I have been a customer for over 50 years, and they «pretend» I am a Platinum customer. With that sort of history it still seems to pain them to pay me 0.01% interest on the money I leave with them, while they charge many times that much interest if making you a loan. I am currently weighing my options to see which bank I want to move my funds to.

This location never stops surprise me with their terrible customer service! They have 13 register windows + 5 small business register windows and they have only 2 employees working at any given time with 20 people waiting in line! When approached the branch manager he calmly said that he is not going to answer the question «Why doesnt he have more tellers working?»
Anytime I walk in to this branch I feel nothing but stress, negativity and problem! One of these days I’ll lose it completely and close my 10 year account with this useless bank!

Worst customer service ever. Too many arrogant people employed here. Half of them are not even educated from totally different background

It’s like going to the DMV: The employees just want you to get out so they don’t have to work. Downtown Glendale is an armpit, and they treat you like a homeless interloper, even if you’ve been a customer for 25 years and have a solid balance.

This is a great branch of a really good company. Syuzi & Sona., one of the lead banking agent here are great to work with. They are really professional and friendly. I was here today with few bank transaction and questions and they help me a lot. I’m a happy customer for life. :-)

Always a pleasant and quick experience at the branch. :) Good customer service!

I must say and congratulate the team at this branch. I have visited this branch in the past for an international wire transfer, and then for ordering some Euros, and I remembered them as being a very efficient group.
So I had to visit it twice in ten days, and my experience both times was positive. My transaction the second time was not very smooth, but it was handled in a very professional and effective manner. The reps, the officers, and the tellers give you a sense of business-​like courtesy, and professionalism. They know what they are doing.

Next time, I need to venture inside a bank, it will be this one and no other!

There should be negative stars in the rating service because they would win! Alanoush, asst manager is soooo unprofessional, I can not understand how she came into this position?
They treat their merchants clients like crap & I need to just move my business elsewhere. I can’t stand fighting to withdraw my own hard earned money.
Let me start by saying we are over 50 year customers for our business and instead of asking to update our information they continue to operate in the 18^th century. If my home branch didn’t upload a signature card into their NEW system, how is that my fault. And there was absolutely little to no effort in trying to figure it out without me getting angry and figuring it out for them.
This branch: NEVER AGAIN,!

I needed to set up a new checking account, and the lady at this Bank of America was straightforward in her explanations of the bank’s different plans, and I was in and out of there within 20 minutes. I don’t like being inside banks, so that was a plus.

I love things retro. Retro tunes, retro fashion, and especially retro racial profiling. If you’re African-​American and want to experience what it’s like to be discriminated against, try to get a check cashed at this BofA! It’s like the Jim Crow days all up in there! (Seriously, my company has an account at Bank of America but when my African-​American employees try to get their checks cashed there, B of A denies them saying that the check #‘s are «out of sequence.» Strangely enough, this never happens to my white employees. UGH.)