Chase Bank

Most unprofessional staff ever very poor customer service, very disappointed, because of the poor service acct has been closed and I switched banks

Bank staff very unpolite and unpleasant especially Eczema. This teller seems that lacks of customer service skills and unhappy with her job. I am happy that I am not banking here anymore.

Worse service ever! Came in at 12 and 40 min later I am still not helped. If you are not Armenian they do not help you out. I’ve been waiting to speak to someone in the waiting area and everyone who sat after me (Armenian) has been helped. Staff is rude they assist who they want first rather than an order. Wait is long, this branch sucks. Thank gd I’ve had better service else where this is the only location that is near my job though.

Danny is amazing. He helped me fix an error on my account. I have never met a happy friendly employee at any bank before. If you need help with anything he’s your guy. He helped me right away stayed on the line when calling Chase service numbers for me and chatted with me to pass the time. What an amazing Chase employee. I will open an account with him anyday in less than a heartbeat except Tuesdays cause that’s his day off during the week. Remember ask for Danny the most friendly Armenian Chase employee.

I opened an account to use as a secondary source since my main bank is located out of state. While making a routine visit one of the bankers discussed their credit card options with me. I told him that I was probably not interested, but wouldn’t mind seeing what their APR rates. The banker asked me to sign a document which he told me was in regard to the routine visit, and then returned with the APR rates. Little did I know I was actually signing to request a credit card! The credit card came in the mail and I called Chase to inquire. I was told that the account was already closed before the card had arrived. I verbalized my concern about the effects on my credit report (opening and closing accounts). This banker assured me that she was looking at my credit report and this account was not present.
Unfortunately all 3 of the credit reporting agencies have different information and the account opening and closing IS PRESENT.
Not a trustworthy bank. I closed my checking account here and will not be doing further business with Chase.

This had to be the absolute worst bank I had to walk into today. From the tellers to the manager, not one person was conducting business professionally. I was very close to closing my entire chase account because of this one chase bank. Don’t waste ur time here if ur a professional in any trade. They won’t help u here. All they’ll do is frustrate u very quickly with their” unknowledge “, I’m gna call it.
If u need a chase bank and ur in this area, there’s one right down the street on brand blvd. Go there. Trust me…

Staff here is rude. Wait is long. I’m glad this isn’t my neighborhood Chase or I’d definitely drive to another one.

Horrible service! Understaffed bank. I don’t understand why open a huge ass branch and have it be understaffed? Makes no sense. Do not come in without an appointment, you’ll be waiting for hours.

I’ve always came here because it’s the closest to my house. Always have to wait in line for at least 20min. I’d be shocked if I’m out of here less then 20min.
Today was the worst experience of all the time… I was there because of unauthorized activity on my card, No one was there to even say hi. Waited for 10min. Even tho the employees passed by me couple time. Never ask have you been help or just have sit. Finally one of other customer told me that they are in line too so I can have sit and wait till its my turn, set there for 30min. A blond lady came to us looking for the next customer. She was really rude, then waited for another 10min I did closed my card (on the phone with chase customer service which was way faster) while I was waiting so i could save time. Then another 5min I had still 3 ppl before me lol then I got up right behind me 3 of the employees were laughing and having fun, while we people with busy schedule have to wait and wonder when the employees gonna decide to start working. Ridicules!!! Unbelievable!!! I asked her nicely do we have to wait longer? She said with the unexceptable attitude. YES you have to wait another 30min!!! Lol are you for real?! I was there for an hour they couldn’t help me you have no idea how slow they are!!! I had to drive to the other branch which I was done in 10min never again.

They are fast when you have to go to a window. But waiting for a banker is painfully slow and annoying. You get tons of people that tell you that you will be helped right away but noone to help you. Very annoying. Don’t come here in a rush unless it’s an arm visit.

Quick service and friendly staff. For some reason, I’ve never had a good experience at the Chase on Colorado. But this Chase has always resolved the problems that the one on Colorado could not. Thank goodness.

This is my preferred chase location, always fast service, not that busy. ATM is always available. And my personal banker Arak is a great guy always so helpful. Once had problem with the deposit, so he resolved the problem right away. So if u need to open new account or need help with existing account that the guy to ask for!

I like that this chase has a big parking lot. I went here on a Saturday morning and it wasn’t too busy and no wait at the ATM. Another pro… it’s right by the freeway!

All but one employee that I have interacted with here has been very friendly and helpful.
The only down fall is anytime I come in there is always a line and the line seems to take forever.
It gets frustration how I wait in line and they keep taking the business line who came in after me, I would understand is that switched off line from line.
The outside ATM’s are a plus for me which may sound odd… but, they have them at different heights. Which is nice someone tall like my self doesn’t have to crouch down to use the ATM and someone in a wheelchair can easy access one as well.

I hate visiting this place. I only come to drop a check off to pay my land lady. Everyone here is pushy, always trying to convince me to open an acct with them. It seems no one knows what no means, its like no means yes to them. Its called rape you bastids! On top of it, they have the slowest tellers ever. Thinking about this place makes me shudder

This place is not the easiest place to bank and the service is non existent. That is why I now do the same thing that Cynthia S. does. ATM 4 me!!!

This is where I bank because its close to where I live.
I no longer walk inside the branch. Now that they have deposits with the ATM I very hardly need their assistance.
What stopped me from going inside is THEM!
Walked in stood in line, I was person #7 in line. Banker walks up to me and asks if i’m doing a direct deposit. I was, so she took me out of line and asked me for my check, deposit slip, and ID. I didn’t have my purse with me, just my checks and debit card. She told me to go back in line she couldn’t do it without an ID.
Back in line, #9 this time… another banker walks up to me asks if I’m only doing a direct deposit, I told him I dont have my ID. He said he didnt need it, took me out of line… asked me for the deposit slip and checks. He put it in a little bag and walks away… 10 min late comes back and says he cant do it without an ID!
Back in line again… #8… took 2 min to deposit the check. 5 min telling them I DONT WANT ANOTHER CREDIT CARD!!!
Wanted to open a savings account with them once, they said they had to charge me $ 25 dollars to open one up! I told them I would put the $ 25 along with my other savings in my pillow case! =D Now im $ 25 richer!
Now I only use the ATM outside, if I need bills bigger then 20 I trade with my mom haha… If I need cash more then $ 400 I’ll stop in, but that almost never happens.

I despise Chase Bank and will never give them my business again. Ever. They lie, cheat, and steal.
Just because you were deregulated, doesn’t mean you SHOULD take as much money as you can. Yuck.

While the staff at these locations are generally pretty nice, I despise this bank thoroughly. They are not honest. If you call the phone center, you’ll get lied to left and right. I guess we are supposed be grateful we can still reach a live person, but they have no real investment in helping, and are just trained phone operators in some far away land…
if you open an account here prepare for the run around whenever you try to do business

i have had only positive interactions at this branch of chase.
helpful employees & reasonable wait times in line.
i was a bit flummoxed by the ultra-​advanced + modern atm today, but i figgered it out in the end…
fine 1960s architecture when banks shifted to modernist architecture from neo-​classical greek temples. likely an american savings originally, before the S & L crisis/​failure in the eighties.