Bank Of America

Had a pre-​arranged time to meet to make some changes on an account. Several people were involved for signatures and all were present at the pre arranged time. We had to wait over an hour with no update as to what was happening or why the wait was so long.
And then they couldn’t even solve our problem.

this bank has a tiny parking lot and I always end up waiting in a really long line (with ONLY 3 tellers working) that ends up being at least a 15 – 20 min. wait. I took my business up the street to the Glendale credit union and I never have a wait. and they don’t stiff me with a bunch of fees. the only reason I come here is because I am deposit money into a family members acct. but I try to avoid BofA if at all possible.

I’ll give this branch the benefit of the doubt since so many people say they give good service, but my experience here was quite the opposite. I had to speak to someone about my account, and I began by explaining my situation and how I got to the position I’m in – the associate abruptly cut me off and asked what it is I wanted to do. I don’t look Armenian at all, but when she noticed that my last name was Armenian, she asked to see my ID and asked «Is this you?». The customer service experience left quite a bad taste in my mouth.
B of A has been great with customer service when I call them, or use their online chat. I don’t often need to go inside the bank. But the next time I do, I hope I get treated as a valued customer like I’m sure the employees are taught to.

Excellent service! Hollywood smiles is here,
Not in Hollywood. All staff is good and quick
Is possible. Soozi L. Zargarian help me 3 time and I spend only 8– 10 min every time
She is like a lightening. Resolving all problems. All!!! Thanks A+ Lot

Not a lot to say except that I was in and out easily, and the ATM machine worked. Four stars because the area was clean and no homeless people mad-​dogged me creepily like they do in the San Francisco locations.

I couldn’t open the account because of endless waiting… and it made me to change to bank

Good branch nice ppl just applied for cc and nice ppl and quality service, they know what there talking about in this branch.

Just had a great experience opening a Core Checking Account this past Monday.
Came in at about 3:45 on my way home from work and was promptly directed to a banker. She was very nice and pleasant to talk to and explained EVERYTHING to me and answered all my questions.
I look forward to coming to this branch again as a new B of A customer :)

One of the only BOAs that you’ll get in n’ out in as fast as 3 mins. I’m talking out of my, over 5 years of experience dealing with them almost everyday. Amazing staff; nice, polite, friendly… Real Business People!

Parking here is always a mess, is hard to get in. The service is ok, the teller line moves fast but I prefer credit unions. The downfall they don’t have diversity if employees I get it is Glendale but there’s Hispanics and Asians customers too. I believe is the biggest reason for the poor overall rating of this place!

Parking is a mess to get into and not friendly. Building is relatively new. Has a Starbucks in the building as well. Lol so you can spend money for your coffee before depositing the rest. The inside was very clean! The women was eager to help! No waiting! So customer service saved this bank!

This is my Bank of America of choice. I come here for all work related and personal matters. The tellers here are always kind and greet me with respect. Discretion is a must for me when depositing or withdrawing and they in no way fail to understand that.
Other Banks fail to realize that peoples time is precious as there are only so many hours in a day. Not this Bank, they keep chit chat to a minimum and even so are still working if talking. Multitasking Yay!
There is always enough parking here and they even have a parking attendant that walks around which is a good feel to know my car is being watched while I am inside. He is actually very nice and always greets me hello and good bye.
This Bank of America even has a Starbucks attached to it, which you can enter from the Bank. So after depositing money you can go right ahead and spend it again! lol.
I will continue to come here for my Banking needs.

It’s a bank and I don’t hate it. What else is there to say?

I get best service all the time and stuff are gorges

All the staff are super nice… plenty of parking… lines are hit or, miss… i came in 30 mins ago and like 10 people in line so I left… got gas. came back and it was empty :)

Location is ok but empty atm on a Friday at lunch not cool…

If there were only a zero star option. This bank would get ZERO stars from me. The tellers always give me so much grief here. I’d rather use the ATM then set foot into this branch. But sometimes duty calls.
Recently, I needed something and went up to the teller. The teller then proceeded to ask me what my social security number was in front of 100 people. I looked at her in disbelief. I couldn’t believe the teller’s ignorance. She did not give me a piece of paper so I could write down my social security number!
It was so loud in there, I would have had to yell for the teller to hear me. Pay attention people, your social security number is supposed to be a secret. Don’t ask me to yell out my secret number, ok? Whoever trains the employees of this bank should be demoted.
Don’t expect your customers to yell out their social security numbers in front of a crowd. This branch has no class whatsoever.