Physicians Immediate Care-- Glendale Heights

Cliff Notes:
Medical:
They did a culture in-​office before I even saw the doctor, another during my exam with the doctor, and sent me on my way with a script (a price tag of $ 45 for mouthwash). Oh, yeah, OR I could take Advil. (Hah, seriously? Neither option was helpfull.)
Customer service:
This sealed the deal from a 3-​star to a 2, because the follow-​up with them was ridiculous: they called me three times (!) about labs, leading me to think there must be something wrong. When I returned the call (s), I was on hold no fewer than 12 minutes all for «It was negative.»
My novella:
About a week ago I started having this on again/​off again sore throat and noticed a swollen lump on the side of my tongue. I went in towards the tail end of the evening and was brought into a room maybe 15 minutes later.
The PA who was taking my vitals and asked about my current medications. I said, «Are you ready?» (I’m on 4, plus 1 OTC mineral) and started telling her the name of the first one. «You mean you don’t have a list?» was her interjection. Uh? No. no, I don’t walk around with a list.
She did an exam, I pointed out the source of my mouth pain to her, then I waited for the doc. During that time another PA came in and announced he was doing a strep culture. I knew strep wasn’t the issue, but I guess I’m not the doctor here.
When I saw the doc, she did an exam and did a different culture, this time swabbing the source of my pain (her opinion was I had an irritated taste bud). Totally logical. That one had to be sent to a lab, so it’d take a bit for the results. In the meantime, the doctor said I could take Advil, OR she could write me a script for a mouthwash-​type solution that contained lidocaine. I opted for the script and was sent on my way.
Due to the time, the pharmacy couldn’t fill the script right away, so I said I’d pick it up tomorrow. They called me in the morning telling me that my (very good) insurance doesn’t cover it, and it’d be $ 45. I passed.
Not quite sure why a doctor would prescribe something that’s so costly. (I understand insurance coverage differs, but they usually have an idea of the typical ballpark. All of my other doctors do.)
Luckily the mystery lump disappeared and my symptoms resolved within a few days.
They called me and left a voice message, asking me to call back because they had my lab results. Due to the craziness of life, though, I didn’t call them back, plus my symptoms had resolved.
They called again with the same message.
And then a third time. NOW I’m concerned something sinister came up in the culture they sent out.
Tonight I called back and told them I was calling for lab results. They asked my last name and told me I was being transferred to whomever is in charge of those things, and put on hold. I waited. Waited some more. You know when you’ve been on hold and the music stops, and the phone re-​rings? Happened three times.
Six minutes later someone finally answered, asking what I was calling for. ??? «For my lab results. I HOPE I’m talking to the right person because I’ve been on hold for 6 minutes. «
She asks me what lab they did. «Uhh? I’m not sure, but they swabbed my mouth. But wouldn’t you need my name?» Then she asks for it, so I start spelling it, nice and easy. Three letters in, she starts talking over me, repeating them. From what I heard she got ‘em right, so I continue. Two more letters in, she talks over me again, so I stop. So now I dont even know where we are, and she starts repeating what she has, and it’s incorrect. I start again from the beginning, niiice and eeeeeasy. She cuts me off (again) after the first three letters (again), spells out three letters (the vowel being incorrect), and hastily tells me she’s putting me on hold.
I waited… again. Another 6 minutes, actually.
She comes back on the line and says, «It was negative.»
REALLY?! That’s IT?
They left me THREE voice messages, put me on hold for TWELVE minutes, and for absolutely nothing. Not even counting, of course, the fact they did absolutely nothing reasonable and/​or effective to treat me.
I asked to speak to the office manager and am told she’s left for the day, so I ask if I can be put through to her voicemail.
I’m put on hold. Again. And she comes back saying the office manager doesn’t have voicemail (??!), but she can call me back. *
Riiiiight… so I can get another vm, play the Hold Game again, and for what? Not worth it; NEVER AGAIN! There’s another urgent care across the street; if I’m in need, that’s where I’ll be headed!
*Update: Despite leaving my info, I never got a call from the office manager.

My husband was very sick with severe coughing and had tried two different doctors offices and immediate care centers before he came here. He was sick for 2 months and all they could tell him was that he needed antibiotics. One said he had a bacterial infection one said a sinus infection but none of them actually addressed his coughing or gave him a chest xray. My husband was coughing so hard he was nearly passing out. Finally after coughing so hard he was pulling muscles in his stomach and unable to sleep at night, I had him come here. Thank God they seemed to know way more and did a chest xray on him because they found that he had pneumonia! He went back for a follow-​up chest x-​ray and is doing much better now thanks to this facility. The staff is friendly, personable, professional, THEY TAKE THE TIME TO LISTEN, and knowledgeable. The prices are super reasonable for those who don’t have any insurance! If we need an immediate care this will be the only place we goo from now on. THANK YOU to the staff for taking care of my other half and getting him back on the road to wellness.

Thanks to Physicians Immediate Care for helping me get some help late on a Friday afternoon. I was seen and diagnosed quickly by Dr. Vilbar and sent on my way with a prescription. Dr. Vilbar was wonderful. I don’t have a regular doctor right now so this was very helpful and I didn’t have to suffer through the weekend.

Dr V was very nice and patient with my 3 year old son. I only wish this was not an urgent care facility so that we could see him regularly.