Crown Transmission Service

I really like this place for auto repairs. They’re very very helpful and knowledgeable. They always get my car in right away to see what’s wrong. They do good work and I never have to wait for a long time to get my car back. It’s nice to know that I have an auto repair shop that I can always depend on!
I highly recommend.

I was sent to this shop by my local Pep boys when I asked for a recommendation on what I thought could be a transmission or clutch problem on my new (to me) car. I was stressed out I’d had to get the car (2008 Scion) due to a car accident and had had it for less than 2 weeks when it started to give me problems and I didn’t know where to take it. I spoke to Tony and Mike and they were very helpful worked around my schedual to get it checked out and got me in ASAP when it was evident it couldn’t wait. Mike took the time to explain to me in detail what was going on with the car once they’d looked at it (I had a piston go bad in the caliper on my back passanger side and it was stuck and destroying the rotor and pad which being a break problem required both the back breaks to be replaced. They worked with me to get the best price (I did call around a few over places to compair quotes and what they priced it at was very reasonable and even lower than a couple other places) They did have some issues getting a part in (the first one they were sent was wrong and the replacement was damaged) but these were errors on the part of the supplier and they kept me informed and worked late to get the car fixed once the correct/​undamaged part came in. The delay from the supplier is the only reason I gave it 4. It made what was a very stressful situation easier to deal with and it’s been about 3 weeks now and my car is running so much smother it even shifts better now that the break isn’t constantly engaged in the back. I will go back if (heaven forbid) I have any more issues with this or another car.

My opinion based on our car and experience, do not use them for trans work on a Cadillac cars. This is based on my personal experience. They are very nice people and seemed to mean well. this ordeal saddened me and ruined my world for months of drama. And a car that has now been junked loosing price of car plus transmission cost. And here it goes.
We were going to sell the car but they lowered the price to «help us» that should have been my warning. After 6 weeks of back and forth. Finally got my car back, not exaggerating. Then aprox 3 days later it stopped shifting check engine came on and jerking me like mad and i got stranded. They picked it up from lombard and again another month ish and no word. They said we cracked the trans housing, which is impossible since its buried under the engine. Then waited more time. Finally we were fed-​up found a rebuilt from a auto store for $ 410. They said they wont pay more than $ 200 so just get it done we paid the difference. At this point they had put transmission in 3 times. Removing engine and reconnecting each time. this all being from thanksgiving until February when we got it back, yes no car for the holidays. To add we had car checked by Aamco, they said engine was solid and everything was fine besides transmission and suspension issues.
So we get it back in feb and trans is good. Phew, however we noticed my hood and was bent and sticking up a half inch on the drivers side. That item was perfect before this. And then within 2 weeks my car started smelling like gas then started blowing white gas plumes of smoke out the back. Head gasket and fuel system issues estimated $ 2800 to fix. The dilemma, no proof they caused damge to the engine or fuel system, only hearsay and the check done by Aamco saying the engine was solid. End game, the car was done. After buying in august spending all our money paying Crown for the trans, now zero to show for it.

I don’t even know what to say about some of the reviews I’ve read here. As far as I am concerned this place is tops. I came across them only by driving by. didn’t know them from Adam.
I was having trouble and Mike and Ray took the time to explain the problem I was having, the course of action and for a reasonable price they could have it done in a couple days. They arranged with a local car rental, and finished the job as explained.
What more can you ask for.
They will take care of you. Tell them Cus says hello.

Fantastic in my book. they quoted me a price for rebuilding my RX 300 tranny that was significantly less than new… Obviously rebuilding is cheaper but they spent two extra days on it and still only charged me the original quoted price to the exact penny… they give u a two year warranty versus one year warranty for most other transmission rebuilding shops. everything is perfect but it was super nice always picked up answer my calls always treated me with respect and thanked me for my business. just great group of guys.
Referred several cars via my mechanic to them already.
Finally my car is perfect and run as smooth as it did before transmission failure. thank you thank you Crown Transmission.

Place is a hack mechanic shop all the way. My 80 year old parents had a transmision replaced and they forgot to put fluid in it. They did not stand by their work and they had to pay 1800 for another shop to replace it. The guy told the other shop to stop making trouble for him.

I was stranded across the street from Crown Transmission after my car died. I was without my cell phone to call for help. Figuring I had nothing to lose, I ran across the street to Crown Transmission to see if they would jump my battery for me so that I could at least get home. I was half expecting that they would tell me they would need to tow my car to their shop, sell me a new battery, etc. etc.
Instead, two of the gentleman who work there immediately came right across the street with jumper cables and their car to give my car a jump. When that didn’t work after repeated tries (my battery was really dead and ultimately needed replacement), they called a third guy over with a big battery charger, which fired the car right up. They kindly advised me to drive right home or to another safe place because, if I stopped again, the battery would still be dead.
They didn’t try to sell me a thing (although they clearly could have) and didn’t ask for a dime of payment for the hour they spent helping me out. I wouldn’t hesitate to go there as a paying customer and will gladly recommend them to friends. It’s heartwarming to know there are still really kind folks in the world who will help a stranger out.

I went to this place when it was still Aamco. (Then became Arrow. Now Crown. Hmmmm…) Reading the reviews, I see it has the same owner, and same problems. I had an absolutely nightmare with this place. They put in the wrong clutch. The engine blew out while they had it and they said it was my fault for not putting oil in the car. (!) I waited and waited for them to get the engine in (why I didn’t take the truck back at that point and get it fixed somewhere else, I don’t know. I was a young fool.) When the credit card came due before the truck was done, I told the credit card company to hold the $ 2100 until I had my truck back, and they went ballistic on me!
When I finally did get the truck back, I kept having trouble with the «new» clutch, but it was sporadic, so if it didn’t act up when they saw it, they said I was being paranoid or not driving correctly or whatever.
LOOOOOOOOOONG story short, it was the single most horrific consumer experience I have had in my life. Please do NOT give them your business. Ever.

This place used to be named Arrow Transmission. Their reputation was SO BAD that they had to change their name! I don’t know if the BBB will still show Arrow, since they are no longer in business, but, when they ripped me off, I looked them up and their rating was an F. Yes, an F. I don’t know how this place stays in business! They were suppose to rebuild the transmission in my Honda Odyssey. It took them almost a month to get my van back to me. They said it was the warranty co, but I found out my warranty co paid them 2 weeks before the repair was completed. The «Repair» was a joke. My transmission was clicking and skipping on the way home from the shop. I called the next morning and they scheduled me to come in the next day. When I showed up, no one knew about my appointment. The owner was nowhere to be found and they sent me home with no resolution. The owner put me off for 2 weeks and then when I found out what he did with my warranty company and after catching him in other lies, I decided not to go back. I had to pay a second time to have my transmission fixed properly. I took my van to Aamco on Roosevelt Rd. in Glen Ellyn. They found sludge in my transmission and several parts that were not replaced. They also found faulty used parts used in the initial repair. I took photos because I was so shocked. I tried to get my money back from Arrow, but they fought every complaint I made. It was a huge disappointment. With them having so many BBB complaints, it should have been easy to get them to pay. But, it wasn’t. I am out $ 2500.00. I will never see that money again, don’t let this happen to you!!!

crappppy place dont ever go there. i brought my range rover he was supposed to have it fixed on a tuesday the following tuesday he said it still wasnt fixed! i asked him what the deal was?! n he still didnt have an estimate and yelled at me to take it to the range rover dealer. what a jackass