Monro Muffler Brake & Service

Wouldn’t bring another vehicle here for any reason.
My husband went here to have his tires installed. He ordered them on Tire
and had them shipped to Monro as the prices in Annapolis were too high for his liking. He made an appointment and everything went fine but they didn’t bother to balance the tires so the vehicle ended up vibrating like crazy especially at speeds above 50 MPH. We took the car elsewhere for the balancing and they said it looked like Monro just installed the tires, took the car off the rack, and that was it. In addition, they left three valve stem caps off which really ticked him off. We’ll never go back here for any reason and would not recommend. His car is driving like a dream again thanks to the good work of another auto care center but it cost additional money and time to have that done so the savings by going up to Glen Burnie were lost. A shame.

I’ve came here for the past 9 years for my oil changes. Despite the 20 minute drive from my home it was worth the price. Yesterday I had my boyfriend follow me here so that while I was getting my oil change we could run a few errands. I walk in at 4:15pm and when I tell them I am there for a oil change he tells me «we close at 6. Would you like to schedule an appointment for tomorrow?». I said «you close at 6 and it’s only 4:15». He acknowledged that but didn’t budge. I ended up leaving and went to jiffy lube and got it done in 5 MINUTES! I will no longer go out of my way to a business that does not want my business. Not to mention wasted almost a hour of mine and my boyfriends time.

I’ve had the worse experience ever with this place. They are some real crooks! They cause an oil leak and and the manager really tried to pressure me into selling him my car. He was very misleading. I only wanted an alternator put on my car and they told me they did several, and they were very familiar with the job. I was quoted a 2 hour labor and fee of $ 200 cash price if I pay cash. They kept my car a week and when I called to check on the date expected — the manager fussed me out. He was very irate and the mechanic that was working on my car told me they took my car apart and could not put it back together. He also told me that I had to get it towed to the delalership. They did not hook everything back up and they drained my car completely of oil. They unhooked my air conditioner. I will never recommend them to anyone. They advertise a $ 19.99 oil change that comes up to $ 27!
I wish I could rate them a negative star or stars!

If I could rate this a 0 I would.
This one was one of the worst experiences I’ve ever had in my life. I took my car here to have it looked at because I was on a tight budget and wanted to know what was wrong with my car, I explained that and went on to say I would be more than willing to pay for them to look at but make no repairs until I had the diagnosis.
My car had been making extremely loud screeching noises whenever I would brake but it was braking fine. I went here because my boyfriend had positive experiences with the Monro in Fairfax, VA.
I walked in, approached the older man at the desk at this time I was in a very chipper mood and explained the situation to him. He was rude from the minute I walked in the door. They said they would call us after they looked at the car and that it would be sometime before my turn was up, «speedy» indeed. They finally called (1 hour later) and gave us an estimate of well over $ 1000, we told them no and we would return. We waited for a bit in my boyfriends car in the parking lot, called one of our friends who works on cars to ask him what he expected it to cost etc and he projected $ 800.00 I believe.
When we went back inside we explained we wanted to take the car somewhere else/​could not afford that and the extremely rude man went on to explain that my car was a hazard to myself and everyone on the road and that he was not going to release my car back to me unless I paid over $ 1000 to have the brakes fixed. He tried to say the car would not brake at all which was total bs because how else did I drive the car the 15 miles from my mothers? The brakes were noisy but working. When I explained to him, I really was not able to afford $ 1000 he told me «the only way this car is leaving this property is with a tow» I was absolutely astonished. He even had the audacity to dangle my car keys in my face! My car, my property, as if he owned it! I understood and was in full realization that my brakes were bad but I cannot make money appear out of thin air and why would I ever want to with such customer service and ill treatment! He said the shop/​him/​mechanics would be liable if I left the property and had an accident of some sort.
I don’t know much about cars clearly from my lack of accurate descriptions and I’m sure he could tell that. I stormed out of the office because I was on the verge of tears & needed to collect myself and my boyfriend stayed in the office and calmly spoke to the guy at the front desk. I got on the phone with my Dad who knows a lot about cars and burst into tears. He explained to me that there was no way it should really cost that much, that we needed to call the police, that I needed to calm down, and that he would fix my car for me if I could get it there (which is some 40 miles away from where I was currently).
As I was on the phone with my father, my boyfriend walked out of the office and informed me that he was calling the police. We called the police and explained the situation to them, the police were very understanding and went on to say they had never heard of any liability that would be placed on the shop for releasing the car to me. The police said they were on their way. We went back into the office after I calmed down which was a good 15 or more minutes later.
My boyfriend informed them, since the entire shop decided to crowd around to watch this spectacle, that we had called the police and we had no interest in doing any business with them. We would pay them for their time but we just wanted to have my car/​my property released back to me. He argued with us a little further and then decided to present a release that I would sign to convey that the shop was in no way liable. This release was NEVER mentioned to me or my bf until we informed them that we had called the police.
I decided to sign the release before the cops arrived, I just wanted my car back and to get out of there. I was shaking I was so upset by the whole situation, I have never been so rudely treated in my life. I felt completely bullied for being a female with little car knowledge. I got my car back and called the cops back to inform them that they released my vehicle back to me and no longer needed to come. The police officer who was answering the phone was wonderful.
Mind you when I got in my car, the vile people of this shop had covered my car in extremely dirty hand prints — they were everywhere. In the end I drove the 40 miles to my fathers so he could fix it. My father fixed my car for $ 330.00 total and although he said the brakes clearly needed to be fixed they were not in a dire condition.
My boyfriend called the Monro in Fairfax after to ask them for an estimate and they quoted him at $ 800.00 as well. When my boyfriend explained the situation to them they were appalled. After this I will never visit a Monro ever again and I will NEVER take my car anywhere in the cesspool that is Glen Burnie.