Been doing business with these guys for close to 20 years… Ownership has changed in that time, but the quality of their products, service, and professionalism has NOT! It has always been top notch. I’ve purchased multiple Mountain Bikes, multiple Road Bikes, multiple Comfort bikes, as well as trailers for the kids and have had ZERO problems with all of them. I soon hope to pick up one of those Fat bikes as well, so I know where i’ll be going for that. These guys know their stuff, are always glad to see you walk through the doors and always make sure your gear is in tip top shape. They Also have always seemed to have some great mechanics working there in those 20 years. Keep it up!
John P.
Classificação do local: 5 Glastonbury, CT
I’ve been cycling for 30+ years. The first time I started doing business with Cycling Concepts was in 2009 when I purchased a road bike from them. Since then I and family members have purchased 5 other bikes from them; road, mountain, cross. I use to do all my own maintenance and I purchased parts online. Cycling Concepts now does most of the service on our bicycles. I have never trusted another bike shop with my bicycles. I still do some service work myself because I enjoy it but I purchased my parts from Cycling Concepts. Their prices are as good as online and they are very helpful and knowledgable.
Aisha M.
Classificação do local: 5 Hartford, CT
I learned how to ride a bike as an adult on someone else’s bike and wanted one to get better on. After two bad bikes from Walmart(yeah I went cheap) I decided to go to Cycling Concepts to get a «real» bike. I talked to Sean and told him my price range and we discussed what I was looking for and he picked out a great bike! Love that bike. And as I’ve needed accessories(car rack, new bike seat, bike rack, etc) and bike maintenance I kept going back to Cycling Concepts. Always helpful, they have what I need, good advice about riding, and I even joined in on one of their rides. No lie I was definitely the slowest person there but it was fun and very inclusive. I tell everyone who is looking for a bike shop to go there. Highly suggested.
Jess L.
Classificação do local: 4 Hartford, CT
Super knowledgable group working here who clearly love what they do. I brought in two, 10+ year old mountain bikes in for tune-ups, and they were great at helping us pick out new tires and ensure that they were ready to ride after years in the garage. Amazingly-stocked store. Chill yet professional atmosphere. Prices are cheaper than in NYC, but that’s probably not saying too much. Still, I feel like they gave us a good deal without gouging us or replacing pieces that didn’t need to be replaced.
Lou P.
Classificação do local: 5 Rockport, MA
Random stop in for a derailer pulley on my way back to Massachusetts from a race told the mechanic just needed something cheap to get me back on the bike in the morning went out of his way to pull one off and old derailed that was still in great shape free of charge this place is #1 I’m my book they also offer a bike fitting service and a great bike selection
Jason B.
Classificação do local: 5 Wethersfield, CT
I was struck head on by an SUV while waiting at a red light. I was able to jump out of the way, but my bike was not so lucky. I was stuck 10+ miles out from home on the other side of the river with an unridable bike. Fortunately, these guys were a little over a block from the accident. I told them my story and they immediately took the bike in back, gave all its components a quick checkup, and repaired whatever damage there was. Moreover, they did not charge me for any of the work. It may have only been 20 minutes of work, and no major damage to repair, but the fact that they gave me priority at that moment was very generous of them. This place will be my new go-to shop for any of my bike needs.
Amir S.
Classificação do local: 2 San Rafael, CA
Kinda mean manager. The service department seemed nice enough, but I went against all my friends recommendations(including a friend that worked at this shop as a mechanic) and thought I’d give this shop a chance since it’s really close to my home. Bad decision I suppose… makes me sad for the biking community =/ Btw first time I’ve ever felt strongly enough to post a negative review on Unilocal
Oliver T.
Classificação do local: 5 Wethersfield, CT
I’m a competitive cyclist who rides for a shop team elsewhere in the state. That being said, I had some work I needed done on my bike, and cycling concepts was closer, so I decided to swing by. Long story short, these are awesome guys who do quality work, they’re super helpful and I trust them. I now come here for all my maintenance and parts. They’ve even done some really minor work for me at no cost. I agree with all the other reviews, especially what Dave G. said about it being a no-pressure atmosphere. I spend a good amount of money on cycling parts, and I feel like I can talk about equipment with these guys without feeling pressured to buy anything. Cycling Concepts has earned themselves a lifetime customer in me, and they deserve your business, too. Definitely the best bike shop in the area.
Dave G.
Classificação do local: 5 Glastonbury, CT
I’ve been to this shop a handful of times now. Each time I’m usually just picking up some small items, but I am always blown away by the customer service. The second you walk in the door, you’re greeted by a cheerful employee who seems like he was born to serve you. They guide you directly to what you need, and they don’t try to force anything upon you. Some of these shops make you feel like you’re buying a used car, but NOT Cycling Concepts. One day I walked in with a pedal issue, and the dude threw it up on the rack and fixed the problem in about 30 seconds. No questions asked, no charge — just stellar STELLAR customer service. Go experience it for yourself!