We walked in knowing we would need to get some help with assuring proper for for helmets. The kids were so excited about the store itself so bright and open and having so many models of bikes! We worked with Steven, one of the owners, and he was phenomenal. Super patient with three kids under 10 and he explained what details I should keep my eye on to assure the kids have them on safely at all times. We didn’t feel rushed or uncomfortable due to not having any knowledge of proper helmets. Steven and his wife Deb were very welcoming and I will definitely be back there again!
Linda B.
Classificação do local: 5 East Hampton, CT
Deb and her store are awesome! I am 62, retired and decided what better time to get back on a bike. Well, it isn’t like the old days where you found a 26″ bike, hopped on and rode off… done. My friend and I had no idea what we were doing, but Deb very patiently asked questions, listened then made a suggestion. Many measurements later we were on our way… or so we thought. Long story short… we weren’t comfortable… my toes barely hit the ground and my friend didn’t like the reach of the handlebars… so 3 days later, back we went and Deb was there to ask more questions, take more measurements and finally suggest a change of bikes and not even a more expensive model! What shop doesn’t try and talk you into keeping what you bought, especially when so much time went into the sale or up sell you on an exchange? Then I bought a Thule bike rack. Nice, and it did what I asked for. But when I got home I learned there was another model I thought would better suit me… more expensive but fewer straps, it locked, much easier to install, etc. The next morning…“Deb, can I exchange it?” «Sure, come on in.» I am so pleased!!! I feel like a very pampered consumer. My needs truly did come first and you can’t say that very often these days.
Marilyn L.
Classificação do local: 5 Glastonbury, CT
This is the best place around to shop for a new bike. Ask for Deb. She can help you find the perfect bike in the perfect size. I am a very satisfied customer.