Wells Fargo Bank

So how do you rate a bank? Kinda hard so I will point out some great things about this branch:
The line moves quickly. Doesn’t matter if there are 2 or 10 customers, the line is moving quickly and there are always plenty of tellers.
The staff is friendly, helpful, and get things right. They offer services that may apply to you, but don’t push to «up sell» you on anything. For example one of them told me how I could customize my debit cards with pictures/​designs so that I could quickly tell them apart. Free service and just trying to be helpful.
The manager was super professional when I dealt with her. VERY professional, helpful, and took her time assisting me. I didn’t feel rushed and she even helped me by making a phone call to customer service instead of just giving me the number. It is that extra step that makes people feel like a valued customer.
I would recommend this branch specifically for Wells Fargo in the Gilroy area. It doesn’t get better

The service here is fantastic (not to mention handy, being right inside Nob Hill).
When there are more than 2 people in line, the manager comes out, greets & asks how she can help, then gets you all set up for your transaction in advance of getting to the tellers. I’ve never had this happen at any other bank! They couldn’t care less how long you’re in line, nor do they make you feel like a valued customer. This WFB branch does just that. I closed my account at Union Bank & opened one here not only for convenience (they are open until 7 weekdays & all day Sat.) but also for the service.

This bank is wonderful, the staff makes it that way. I love how I’m greeted as soon as I step foot in line. Tony and Alicia are always very kind and make sure they shake your hand after addressing you by first name. I am familiar with pretty much everyone’s name at the branch being that they are as nice as they are. Edwin is great, Daniel is very nice and there’s a gal that must have recently started there that cracks some pretty funny jokes, not sure her name but I know we’ve had little talks about our teenagers driving us crazy. LOL Overall very positive experience there.

I love banking here! Everyone is super nice and friendly. Know me by name, and ask after the fam. :) Very helpful in all my banking needs. Way better than the one on 10^th street

The bank is in the supermarket. The lines are always long around the first of the month. The people are generally nice. The Manager not well experienced in customer care.