Safeway Food & Drug

To AL and Caesar in the meat department. Thank you so much for helping me with my two 10 lb. London broil orders and cutting the meat perfectly for my beef jerky. I didn’t know you could go in between certain numbers on the slicer and when I found a number I kind of liked Caesar’s recommended going a half point down to two and a half and I said you can do that? I said oh yeah. And went back and came back with 10 pounds of perfectly cut meat. I left out of town for a few days but on the way back I realize the sale ($ 2.99 lb. Best price in town by far) was probably going off and I called in and said hey I need 10 more pounds, he said no problem I arrived at the store shortly after and it was already done and packaged for me I did not expect that, what a great surprise. The meat is already in the marinade and I can’t wait for my beef jerky to be done. Thank you Al you Caesar. See you again soon. Rob

This is for the bakery department. There’s a reason some people bake bread and a reason why some decorate cakes.
Walked in and chose the cake I wanted, purple with airbrush design in pink/purple…only problem it had Hello Kitty rings on each corner.
I asked the lady to remove them and she says it needs to be filled. I’m use the writing frosting.
Instead of doing that she grabs sprinkles and drops a handful on each corner.
I told her no that looks awful why didn’t she use the writing frosting??? Its not going to match she says.
I say that’s alright as long as you use the SAME color sequence. Then it’ll match just not exactly AND it’s way better than dumping & clumping little piles of sprinkles on it.
So long story short they had to create & decorate a whole new one because they couldn’t scrape off the sprinkles that were now pressed into it off.
Always ask people… you’re idea of fixing didn’t work

I am still in shock about how rude Kathleen from the Deli was to me today. 5.21.2016 today I came in to buy a Chicken Bacon wrap with my friend after we worked out. Kathleen from the beginning had a rude look of her face the entire time. She never once smiled she just looked at me and grunted what do you want?! I told her what i’d like. I also had asked to have no bacon. She didn’t even aknowledge me she just kept walking away to make it. Then I asked for a extra slice of tomato. She tells me its extra. I’m cool with that but really? I didn’t have any bacon, give me a break. As I watch the other pleasant lady make a wrap for a man next to me Kathleen proceeded to make me one of the most horrible wraps I’ve seen. In fact all she did was slop it together then literally just roll it like a enchilada letting it spill out the sides. I tried stopping her and asking if she could tuck it in so I could eat it properly she refused to fix or remake it. I was honestly tempted to just throw it back and tell her nevermind, burt I had to be at work. Safeway please either train this employee in customer service, or maybe give her a job where she is not around people because she was not capable of even making a proper sandwhich, or listening to customers.

Great service from the seafood clerk Daniel Gomez. He helped me get everything I needed for my Easter celebration. He even provided great suggestions and the food turned out wonderful! It was refreshing to see someone eager to help! I will definitely be coming back to if I need some seafood.

I went to grab some groceries this morning before the games and they only had one of the «15 items or less» lanes open. They need to have at least two of these lanes open because often at times on weekends people are only grabbing a few things. You can’t use the self-​checkout lanes when you purchase alcohol so you are forced to wait in the long lines. The cashier seemed to be on auto-​pilot, with the basic «how how are you?» followed by her yelling at a nagger to return some perishable items.

The staff at this location they are so amazing… after buying a basket full of groceries I was waiting I’m line when I realized I forgot one item .the cashier was kind to have someone go back & pick the item up for me .
After the transaction was completed they took the basket full of groceries out to my car & help me unloaded it .
Every time I need flowers… cakes …fresh fruits this safeway is the one I go to
Wonderful caring staff and the Manger always making sure that customers are happy with there visit to her store .
GREAT JOB !

Crystal from the deli, you are such a rude employee and never have I had such horrible customer service. I came here with family to order sandwiches and Crystal was such a smart-​ass. She was arguing with the other employee making our sandwiches. Complained to one of the employees and she said many have complained about her before. Adrianna, I believe, was wonderful. She was so friendly and apologized for the poor customer service I was given.

**This is for the DELI**
Stood in a non-​exsistent line for 5 minutes with no help and no «we will be right with you». I requested a Turkey Pesto Avocado sandwich and the person who assisted me said they don’t make a «Chicken Pesto Avocado». Well, duh! It’s because I said «turkey». The person then started the sandwhich with the look of cluelessness. Almost 10 minutes later, I’m handed a sandwhich that is falling out of the paper due to lack of proper wrapping. Maybe just an off day all around.
The sandwhich was good, but there’s no real way to mess something like that up.

I see this place go down over the years it’s not as clean as it used to be and yes I have seen roaches that’s what I quit shopping there I seen roaches near the deli section and also corporate needs to be notified on thisStore doing so poorly

The service sucks here. They seem to be more interested in socializing or stalking shelves then to help customers.

Roaches! I just walked out of the store because my neices pointed out to me roaches crawling around by the bakery! I will be switching to Nob Hill.

Jaimie the manager in the bakery did my daughers cake and she did so good 2weeks later went back for my sons bday cake its the mincraft cake I posted up top she’s awesome it cldnt have been any better everybody loved it he loved it and she got it done by the next day. I highly recommend her she’s awesome and is very creative. jaimie thank you so much!

This is place is run down — I do not trust the quality of food here. I will go across the street to Nob Hill.

I come here only because it’s close to work and it gives me gas points other than that I would never come here. It doesn’t have the selection as other stores, but really bothers me is the deli. Every single time I go, I am either waiting for someone to help me, the lines are really, really long, the person making my sandwich cuts corners and I have to correct them or they leave 1 person for those long lines. There were 2 – 3 others in the deli and they continued to stay near the meat and saw the line of 3 – 4 people for sandwiches. I can go to Tennant Safeway and get amazing services in every single department no matter what time of day. I have come here in the morning, afternoon, early evening and everything and still the deli is crap. That deli needs a revamp.

This is by far the worst safeway that i have ever shoped at, it does not matter what time of the day or night it is they our always putting stock on the shelves, customer service is bad, my advice to you is shop somewhere else.

Recently I have been very disappointed at this Safeway in Gilroy. I have been shopping her for four years and have recently noticed that Safeway lacks in stocked shelves. I can’t usually get what I used to get because it is out of stock. I hope that even though Safeway has changed hands in ownership they step up and go back to the way Safeway was.

Rachel. Rachel. Rachel. Please learn to make breakfast burritos. You layered everything, no mixture. No pazaz. While you were making my food the entire time I was dreading and wishing the older man making the burrito next to you was my burrito master. He was artful and amazing in the craft.

Customer service needs a serious overhaul. I’ve shopped there a a handful of times. Each time I told myself I wouldn’t go back due to the poor level of customer service. I don’t know the store well as we have only recently moved to Gilroy.
This last (and final) trip, I accidentally got in the express line with a cart filled with significantly more than 15 items. I had unloaded half of the cart when the checker barked at me, «Do you have more than 15 items!» It was in that moment I realized my faux pas. I was slightly embarrassed by her tone and obvious annoyance at me. I apologized and started to put the items back in my cart. She continued at me…“Leave them there and don’t let anyone else ahead of you. I need to get you out of my line.” I froze. I couldn’t believe she would talk to a customer like that? It shocked me. I left my partially unloaded cart in its spot in the express line, walked out of that place and spent my money at Nob Hill.

–terrible customer service!
–no one at the meat counter for advice
–poor, small selection of meats/​marinated
–I was overcharged for items
–you need a savings card to receive lower prices ;(
–long lines
–rude people: customers & cashiers
–I wish they had Stater Bros. In North Cal!

I grew up going to Safeway and I still go there. It’s for sure cheaper than nob hill. I also know where everything is because the store hasn’t changed since maybe ever.
There is the one cashier, you know who I’m talking about. Talks way more than she checks out, I avoid her line. She’s really nice but most of the time I’m trying to get in and out rather quickly.
I’ve never really had an issue with the store except the huge lines! At dinner time and about 10pm when they count out the drawers and shut everything down.
Maybe my review is based more on the fact that I grew up here and I know it well.
But I personally come here over nob hill all day but those reasons are my own