PetSmart

This is seriously not a professional place for grooming. I do not know how they accept appointments online at 7 pm, if they are going to call you later to cancel the appointment, because they do not have enough time to do it. Hello oolong if you can’t do it, don’t accept appointments at that time. I am sure that Maria had something else to do, because from 7 to 9 is enough time to do the job, otherwise, they should contract more professional people.

Petsmart as everyone knows is a great place to find things your pet might need. My husband and I have an American bully (x3 DAX) and he’s been needing his nails done for a while. So we called petsmart around 8:15pm and asked what are the times I can make an appointment to bring him in for a nail trim. The girl said they welcome walk ins if it’s a nail trim. Cool because I was expecting to have to make an appointment for the following day but the girl said if I come before 8:30pm she could do them. Sweet! So we rushed over there as fast as we could and made it on time ;-)
As soon as we walk in the store was soo big and very clean. We were welcomed in by employees and the store was filled with friendly people with their pets. Yay! We used to go to petco but it closed down here in gilroy. But that store was always dead. We noticed some training going on on the far right (when you walk in) with this beautiful doberman pinscher. BTW Blain Hyland no longer works as a trainer here :-(so just a heads up. In the back is the grooming area. They carry almost everything you can think of, except puppy potty grass and certain vitamins for dogs. For us the prices were high for dog collars too.
We had a great experience with the groomer. Our bully (luchi) was done in 5min! No joke! We were astonished. The work was done quickly and well! I inspected my puppy’s paws and they nail buffing was done really excellent. So we received a receipt (to make our payment) that we take up to the counter in the front of the store. We past alot of doggy items on our way to the cashier. So I grabbed a dog harness and a tire with rope chew toy. They came out to almost $ 45. Ummmm no that was way too much. Shoot I went to Walmart and got a harness and the same exact tire for $ 18. I mean when it comes to things that our dog needs that’s expensive, we will dish out some cash. But for things that I can get cheaper somewhere else, I’m going for it. For instance the pee pee pads are the cheapest to buy at 99c city. 5 for 99c! Great deal!
We buy his food and shots at tractor supply so I think we’ll only be coming here for grooming purposes. The prices are like a convenience store for pets. Easy to find everything you need but a little overpriced. I’m glad we met a trainer there but we’re not sure she’s right for us. She was very nice and had over ten years of dog training. That is very impressive. We might be coming back for some training who knows. Then I’ll write another review. Lol

I love this place ! The grooming is the best value and great quality. The fish department is always clean. People that work here are pretty knowledgeable on what they are talking about and this place has a lot of positive energy!:) I personally take my dogs to be groomed here!:)

LEA IS THE BEST!
I took my German Shepard, 3 month old puppy for grooming and her service was beyond amazing! This is the 4^th time I’ve taken my puppy both to Gilroy and San Jose) and I’ve never received the service I did today with Lea. She took the time to ask me the type of shampoo, checked My puppies nails and than determined she needed a nail trim, lastly asked if it was ok and what type of after scent I wanted for my puppy. After the grooming and picking up Ariel she mentioned to me that my puppy was scared of the dryer and instead decided to towel dry her to avoid her becoming aversive/​scared. HER SERVICE WAS AWESOME AND WILL ONLY
BOOK WITH HER MOVING FOWARD!

Went on vacation and my pump gave out for 10 days while we were gone. Needless to say my cichlids of 8 years were dead as a door nob when we got back:(
My wife and I decided to start a new community tank, so, we headed off to petsmart to buy some fish… A nerdy, scrawny employee with black hair that is in charge of the fish helped us out.
I started to select fish for my tank. When I got to about five fish he started making a big, attitudy, deal about how I was adding to many fish at one time for a «new» tank. Dude, the tank has been running for 8 years and has plenty of good bacteria to support MANY fish. 60 gallon tank btw!
The more fish I bought the more attitude he gave. Acting like we were buying fish just to watch them die!
FIRST off, I have underwear older than you dude.
SECOND, I have been doing fish tanks since you have been in diapers. I know what I am doing and how many fish my tank can accommodate in one purchase.
He acted super sad and dejected every time i selected more fish. Making the purchase super awkward uncomfortable. Dude, just shut up and sell me some fish!
MORE!
FACT «Ich» (a disease that plagues fish tanks) is only introduced from contaminated outside water being added to your tank.
MYTH «Ich» can occur when fish are stressed out. (Not true, doesn’t happen!)
Keep in mind, my tank of 8 years NEVER HAD «Ich»
One week after adding petsmarts fish/​water to my tank it got infected with Ich.
I have since treated the problem and all the fish I bought are alive and well (6 month) later.
I asked the «black haired fish kid» about the Ich problem. Only to have attitude and snottyness given to me in return.

I took my two Shelties to get groomed at PetSmart yesterday and they look great. So happy with their grooming, so I will be back in a few weeks.

These store has terrible customer service there managers aren’t professional at all the staff is rude and they tried to deny there 14 day guarantee I’m not going back there and I don’t think any one else should your better off driving to San Jose there other stores are a lot more pleasant

Service sucked got helped by a blue haired kid that was rude didn’t say hi to my kids awful customer service, will never go back in there I have chickens and ducks I raised at my house and this kid acts like I just want to buy some thing to watch it die!

Heather Barrett in the grooming center was so sweet, kind and professional. I was impressed at the patience and genuine sweet concern for my grandmothers pet. I would recommend her to anyone who is looking for a groomer or an example of a genuine person.

Way impressed by this pet store! Great selection, healthy/​clean animals and enclosures, friendly staff, good prices… Winner!
Their fish/​aquarium area rocks. They offer tons of fish, gear and people that can actually answer your questions and help you get set up.
The place doesn’t smell bad either, always a pet store bonus.
Definitely join the rewards program for discounts and coupons, easy registry at the check-​out.

I finally decided to upgrade my turtle tank and didn’t know where to begin, the two ladies I worked with helped me find the best way to go for the most reasonable price. I came back a few days after to return a filter that happened to be the wrong one and I ended up getting money back and I bought a fancier filter. :) really pleased with there customer service and quality.

Went to shop for my dogs and when ready to check out I wanted to use a coupon for the pricey tab. The clerk, Kitzia, was so rude! She told me if I was gonna use the internet and a third party coupon they wouldn’t accept that. She told me that I had to hurry up cause she wanted to get the next customer. The manager was Robby and he didn’t go as far as to say untruths Kitzia did, but he wasn’t customer friendly either. Pet smart should understand when someone spends over 250 dollars, they should have a small coupon available for use. Pet smart’s items are VERY pricey. Buy from other vendors OR the internet!

I love the store and go all the time. Employees on the floor are helpful!
However I went to the groomers for the first time, just for a nail trim on a Sunday. Their website says we could just walk in, no appt needed. As soon as I walked in and the girl found out I hadn’t been there before, she said she couldn’t help me because they didnt have a rabies cert on file and my vet would be closed. It was so weird. I felt like we were being kicked out. What’s worse is I do have a cert at home and I adopted my dog from the San Jose shelter and they were open at the time. With the way she talked to me I just went home and trimmed them myself.
It left a bad taste in my mouth and I’m not sure ill be back.

I visited Petsmart in Gilroy yesterday, I had purchased a bag of dog food for my new puppy at this store a week prior and the breeder I used recommended a different brand than I had purchased. I’d looked for my receipt for days to no avail, I decided to try my luck and beg and plead with them to do my exchange without receipt… The staff member I spoke to giggled when I explained my story and replied, «we’ll exchange it, no problem!» Wow! Thank you! I will be using Petsmart for all of my dog’s needs!

I absolutely LOVE this Petsmart! If there’s one thing that can make or break a business it’s customer service, and this store has it! EVERY time I walk into their store, I’m greated with a «Welcome to Petsmart!» (I mean, ya, it may seem like a small thing, but how many companies can you name that do that religiously??!) Also, almost every time I’m there, at least one person will approach me to offer assistance. (Even though I may not need it, it’s so nice to know that someone acknowledged that I exist in their store!!) Plus their store is always clean and neat! Love this place and makes me always look forward to my next Petsmart trip!

Here’s the truth: I take my almost 3 year old son here for the entertainment. Don’t have time to go to the zoo for an all day trip? Take your kid to Petsmart… its almost just as good, and its free! From a ‘zoo’ perspective, all of the animals have clean cages, and today we even saw a lady playing with the cats for awhile, nice to have them socialized while they wait to be adopted. The guinea pigs and pretty colorful fish are our favorite attractions. There is a training area in the front of the store, and if you’re there for a training session, bonus entertainment! They offer grooming services as well at the back of the store, and you can watch the dogs and the groomers through big glass windows if you wanted to.
The store as a whole is very clean and organized. When we do have pet needs for our crazy wiener dog, we are always able to find things easily. The staff is very helpful and friendly. Prices on dog food are comparable to other stores, and if you need more than one item, this is a great place to go with a good selection.

They always have everything I’m looking for for my little kitty, and at comparable prices, too! The staff is always helpful and friendly, and it’s nice to be able to say hi to all the customers’ pets as you walk through the store :)

Needing to pick up cat food on the way home from a trip to the Bay Area, we stopped in Gilroy at this PetSmart. Good, easy to find, store layout. The store was training cashiers so had a bit of a hang-​up at checkout, but another clerk stepped in and took care of our purchase of a case of cat food.
Definitely a good store to get pet supplies.

I really like this place and so does my pit bull mix dog. People here always make us feel important and cared for. The dog selection is comparable to other Petsmart’s I have visited. The outside location is clean as is the store interior.
We are about to start our second dog training class here. The training classes have been great.
Unfortunately though they do not have the cold freezer aisle I have seen in other Petsmart’s.

I’m a frequent Petsmart customer and while each one is suppose to be the same, this one really takes the cake with it’s size and selection. For such a large store there are hardly people or fuzzy furry pets shopping or being toted around like the ones back in San Francisco. It also has a great selection of smaller pets and training area so you can peek in on the puppies with their trainer.
I was overwhelmed by the aisles and aisles of kitty food/​treats/​treatments they offered since most pet stores are big on catering to dog lovers. I walked in with the mindset of buying just cat food and left with a wandering eye for collars, grass, pet carriers and laser optic toys. I have a feeling my animals are going to obtain better toys than me in the near future. Do they make Wii games for pets?