Perfumania

I would give this place a zero Starr if possible bought a Christmas present for my daughter, I figured that if she didn’t like the two perfumes that I was getting for her that we could simply get a refund or an exchange.
She immediately complaint that she wanted Coco Channel and that I didn’t know her style. She didn’t even try them purr used them because working at Macy’s she’s very familiar with all these type pof products.
We drove an hour back to Gilroy to try and get a refund, but we never expected this ridiculous test they do as a store policy where they they try the pump on the bottle and if any product is sprayed on the first pump, they won’t take it back. Tell me that isn’t the most absurd policy ever? Never ever making another purchase here unless they make this right and give us a refund.
It’s not about the money, it’s about the principle.

I regret I shopped here. Wanted a fragrance similar to another one I like. I don’t like wearing much cologne anyway, so it’s got to be right when I do. Walked in last week, a guy (name starting with the letter J) came over to help and when I asked him for similar fragrances to the one I liked, he looked like a deer in the headlights. He stared at the hundreds of products on the wall, wandered up and down a bit, asked for some advice from another staff, brought me 2 or 3 sprays on those paper tabs. I sniffed a couple more when he was totally off base then selected one, asking what their return policy was. «30 days with receipt» they told me. Came home, tried it once, really didn’t like the scent (in retrospect I should have tried it on, come back an hour later) and brought it back a week later in the orignal box and bag with receipt. Turns out they really don’t take anything back if it’s been tried (aka opened) so I’m out $ 65. «Oh, it’s in the fine print at the bottom of the receipt», they said. Lesson learned, but I won’t ever use them again.
INSTEAD, go to UltraFragrances at 1580 Oakland Road, San Jose, CA 95 131.
. Tammy, the owner is a local grad and super knowledgeable and helpful. That’s who I got the previous one from. She took time out to walk me through all the options and had me try the 2 finalists. Her prices really are much better and you can buy online too. Support local, non-​greedy, great value professionals!