Ann Taylor Factory Store

Great store with a lot of variety in professional attire for the ladies. Styles and fashion are for older women, or those women who work in places that require conservative semi-​professional outfits.
They have womens sizes from 0 – 16 and XS-​XL. They have petite sizes as well. The scarfs they sell usually match the current blouses & outfits in stock.
There is a nice section near the registers that has jewelry and hair accessories.
One nice touch they add is to place your purchased jewelry in separate plastic bags– so it does not get all tangled up.

Too matronly clothes sold here. While I know Ann Taylor clothes are more businesslike, this particular outlet store seems to cater to an older age group. I could hardly find clothes in XS size. I did pick up a couple of silk tops for work– the Ann Taylor staples, nothing spectacular.

Was there last weekend. Picked up some pieces and wanted to try them on. The staffs in the fitting room were chatting. They was me with clothes in my arms and did nothing. Finally some customer told me if the drapes of the fitting room is opened you can use it, which I did. And half way undressed, the staff came knocking and said the room was not available and was about to pull back the drapes (a woman had her pair of pants inside) and I had to scramble to dress back. (Yes I saw a pair of pants but thought someone tried them on and left them there). That was the worst experience I’ve ever had.
And no, none of the staff stopped me when I went into the fitting room.

Im disappointed in this store — the manager was talking to its associate about how slow the weekend is going while there was a line of people waiting to purchase. They only had one register working (and this register was opening up a credit card for a customer so it was holding up the line) while they were chitchatting about how they were going to figure out the day. Customer service not great — Especially the lady in charge today.

I love this store. I am 5’1 and I can always find something here, and it actually fits. I do buy some items at the regular Ann Taylor on line or at the mall, but they have a much better selection of petites at this outlet than at the regular Ann Taylor. They have a lot of trendy yet timeless things, so if you aren’t into wearing leggings and a crop top with your belly button hanging out, you can still find great clothes that won’t make you look stodgy. And their sales are really good! The quality of the clothes are reasonable for the price.
I’ve always found the staff to be helpful too. And if something is not there in your size they will check other Ann Taylor outlets to find it, and send it to your home.
You CANNOT return clothes here that were ordered from Ann Taylor on line, or purchased in the regular stores (I suspect that most people know that, but just in case…).

I love this Ann Taylor store. Lucky for me, the day I was here a lot of there items were 60% off. Size 6’slacks is definitely a hard find. But I found two nice wool blend pairs that I purchased. One cream color, one navy.
I have to say I wish the customer service would kick it up a notch. Those sales girls are more interested in you opening an Ann Taylor card account.

OK well I did hit this place on a 60% off day and so I was disposed to be pleased but never did I expect a saleslady who helped me more than my mother would have and my mother is the only person who ever could help me pick out clothes. SHANNON breezed about making perfectly spot-​on suggestions, whizzed around finding substitutions and brought me great options, often better than my original choices. She was frank too. The size 8 was «too big– it is going to wrinkle» and she brought me a similar size 6 in wool pants which I couldn’t deny actually did fit much better. SHANNON was attentive and helpful and I was HAPPY when I left the store. THANK YOU SHANNON!

I. never been to Ann Taylor until recent I found a few slacks that I really really liked and they didn’t have my size but that wasn’t a problem they found them at another store in a completely different state and they were shipped to
.

Came along with the madre during a Gilroy outlet visit, and the store is kept fairly well, lots of items. However, the service at the front counter could use some fine tuning. A bit rude by both sales people and she didn’t even catch that 2 of the items were on sale and I had to tell her. Good quality items, but a bit pricey for outlets.

I still love this store but sometimes I wish they had a bigger selection for me. I have gained weight since my last visit. It seems all the smaller sizes have better selections. They try very hard to tell you to open a credit card. If not, the Ann Taylor card, the Ann Taylor Visa card. I always pass on that one. Will probably be back for more clothes as I love to shop and this place gives good options for work clothes.

I love Ann Taylor. I went to Gilroy to shop with my Auntie visiting from Canada and my new born (Its my 1^st time to shop here so I was really excited). Its an hour drive away from where we live. I bought pare of really cute shorts. I paid $ 81 for the 2 pairs I got. I really love the shorts, so wen I got home I took the tag and throw away the receipts. After I wore them I realized the pants are defective. I called customer service and says I can return it to any AT store, no receipt is ok since I use my AT Master Card they can look uo my transaction. So I went to store close to where we live and I was told I have to return it to Gilroy. So few weeks later had to drive down to Gilroy to return the item. Gilroy Employee was nice to take care of me, I am disappointed the refund they gave me was only $ 31, I was told that the shorts has on sale. I told the employee how much I paid and I even brought my CC bill to show them how much I paid. But they said «sorry we cannot look up your transaction unfortunately we don’t have that type of software». The cashier that ring me up during my purchase did not bill me with the correct price. My mistake was I did not pay attention my final price I paid, I was distracted with my baby. I am so disappointed, the cashier insisted i bought something else aside from the 2 shorts which I didn’t. I feel like the store took $ 50 from me. I’ve been in Sales and handle customer service for a longtime and I know if they want to help me, they can trace previous transaction since I have the date and time of the transaction. Anyways lesson learn for me. But I don’t think Ill be shopping for Ann Taylor for awhile after my bad experience.

I came back here today and was not impressed. I found the size selection to be very limited, particularly in the suiting section. Lots of 00s, 0s and 2s and lots of 14s, 16s and 18s but hardly anything in between. The whole point of coming to an outlet mall is to have discounted merchandise in a full range of sizes. If I wanted a picked over selection of the less popular sizes, I’d just hit the sales in the regular store. I do think prices are good (and again, they had a huge 50% off everything promotion) but that doesn’t do me any good if they don’t have my size in anything.

The Ann Taylor Factory store is equivalent to the Ann Taylor Loft retail store. Clothing quality and prices are about the same. You can find some great deals here… depending on the time of year, day of week, etc.
Don’t waste your time at the nearby LOFT Factory store — the quality is way lower than the retail store… similar to Old Navy, mostly cotton-​based clothes. The clothes at the factory store are a completely different line those at the retail shop… so you’re not really getting a comparable «deal».

Love Ann Taylor for work clothes. Went to buy a pair of pants for work and they have a huge sale section but didn’t find anything for me. Went to the petite section and bought a pair for $ 60 pants. After the «huge» black friday sale, they cost me $ 50. What a waste of gas to go to Gilroy! Could have got the same pants at the mall near me than get a less than stellar «sale» price.

When you find things on sale, it’s definitely worth it. You can find great deals.
Buying something «full-​price?» Thinking it’s cheaper then the regular store? WATCH OUT. If the label has two dots under the word Ann Taylor, it is a item of clothing made for the factory store and not for the regular store. Check the quality, I’m guessing that it might be cheaper made.

This location has a HUGE sale section. I can easily spend 30 minutes just looking at the sale stuff. Prices are around 50% off and they definitely have many options to choose from. While I can appreciate that this location has a ‘petite’ section, I hardly ever find something that I want. The sizes fit fine and are consistent, but I find that many of the styles end up being unflattering or just look «weird.»
During the times that I’ve been (on weekdays), there aren’t very many employees around. But that doesn’t bother me since the store has a good layout and I can find my way around. I do wish they kept the store a bit more tidy and organized. If the sale items were sized correctly, it would save a lot of time (rather than having to look through everything).

OMG if I was not on a time constraint (getting to the Plumed Horse in an hour) I would have spent some more time…
Selection was decent but
1. little to no customer service
2. the dressing rooms were horribly disorganized and needed some febreeze
3. I did not find a lot of bargains this time around… most stuff was pretty much full price.
BUT found a cute skirt for twenty bucks that matched my purple tank to some extent…
in and out time– fifteen minutes (in which I was breaking in the heels purchased earlier that day from Nine West

I’d have to say that the selection at this store was amazing. There were so many racks filled with sale items that it took us forever and a day to go through one section. My girl friend and I came to the outlets on a Monday afternoon, so we didn’t have to fight a crowd. The sales associates were really friendly and would check up on us from time to time to see if we needed help looking for sizes.
We actually didn’t end up buying too much from this store, but from the items we purchased, we saved ourselves 50% off or so. This is definitely a place to go to if you’re looking for good quality business casual clothing for work.

Not my favorite store for clothing, but it works in terms of work clothing and once in awhile a few basic cotton shirts.
Regardless this place gets 5 stars because I scored on suits for work at $ 119 a suit! You can’t get better than that.
6 suits, 6 thin cardigans/​v necks for under the suits, 3 sleeveless sweaters, 10 tank tops, 5 cotton scoop necks, all for under $ 1100.
May not be the cutest clothing I own, but at least I feel like a grown up!

I love Ann Taylor clothing because it fits me perfectly! Their sizes are consistent, so I don’t have to try things on… I just BUY!!! I have a curvy post-​baby body and these clothes make me look great. (That’s just my opinion).
I love the outlet because I can get slacks for cheap. I have 50+ pairs of slacks (ok…I’m a shop-​a-​holic) and 90% of them are Ann Taylor. Since I’m only 5’5″ (tall by asian standards) I always have to have the slacks hemmed. But, the extra few bucks is worth it since I save so much in the first place.
If they had this store at the Great Mall, then I would never need to leave Milpitas. But, since it’s not, I’m willing to drive all that way just for this store.