Old Navy

Wide selection of everything, super friendly staff. I think that’s what I love most about this store is how friendly the staff is: from getting ringed up to helping you find what you need. There was this super friendly lady with a California tattoo on her wrist and the plugs in her ears, she was super friendly and helpful and made my experience all the better. Thanks a lot once more!

I sometimes shop at this Old Navy when I come to Gilroy. Just last Sunday, I found five pieces of clothing on clearance at this store all for about $ 25, awesome deal! Gee, the clearance items have even better prices then some thrift stores. I always love a great bargain. Although, their costume jewelry is pricey, I find.
But what really upsets me and is a huge reason why I could not give this store a full 5 stars is that after I paid for my items, I checked my email and there was one of those super cash deals going on where you spend $ 25 and you get a $ 10 gift certificate. Even though the clerk I talked with was very nice, she never mentioned this deal was going on. I did not even see any information about this deal anywhere in the store. And now today was the last day for that deal! WTF?!? I missed out on it?!?
Pros:
–great deals esp. in the clearances
–has a e-​newsletter to keep you informed of new merchandise and daily specials
–is a successful chain that also owns Gap Inc.
–very friendly staff (I just wish they could have informed me of the super cash deal)
–nice costume jewelry but way overpriced
–has women’s plus size but only can be bought on their website
–classic and trendy clothing styles in light weight fabrics
–huge spacious fitting rooms
–great place to buy the basics — t-​shirts, sweatshirts, sweatpants, fleece jackets, gym shirts/​pants, sweaters and more
Cons:
–most women’s clothing made of rayon or rayon blend that has a tendency to wrinkle
–lack of information at the purchase counter regarding specials and deals
–overpriced on costume jewelry
–whatever happened to those «character licensed» shirts that were so cute? — There use to be Disney, Starwars, VW, Hello Kitty, Peanuts, Pink Floyd, and many other kinds
–for a short time all Old Navy stores carried these hoodie sweatshirts that had headphones that went through the hood– those were awesome– I have two and wish they still sold these!
–I have tried to email the headquarters but the link does not work
–being a plus size woman, I can wear most XXL clothing that is sold in the store but still disappointed that the plus sizes are only sold online. I do not normally buy Online because I prefer to try on before I buy.
–just like at all Old Navy Stores, during the weekend and evenings, the line for purchase can be very long so expect to be waiting about 30 – 45 minutes. I find usually there is about two or three clerks at the counter ringing up customers at any given time

Today they had many people on the sales floor more than willing to help me when I had a question. Thanks old navy for stepping up you game. I love this place even more now. And they had 5 clerk’s at checkout. Awsome. The lines went quickly. Oh, today I learned that they have a great selection in the clearance department. 50% off. Woohoo. I love me some sales.

Where to start. No fitting room attendants on a busy Sunday but I was lucky someone’s kid shimmied under the door and unlocked it for me. They should hire him because the customer service here sucks big time. I asked a sales associate folding pants if /​where the pjs were she looked at me said «um I don’t know» then kept folding… ok. Checkout I was in line for about 20 to 30 minutes. The manager was on the phone then walking behind doing nothing .I get it I worked retail I know managers sometimes think ringing is beneath them, however when you have a line of 30 people and 4 people on registers maybe get on the register. The associates seemed to not know how to ring hence the long lines. I get to the register and the girl blankly looks at me and says «you are using debit or credit right? cause I don’t take cash» .hi… nice to see you too and yes I have card thank god but what if I didn’t? I get it it’s discount clothing, but good god I’m pretty confidant the 6 year old that helped me get in the dressing room could have be a better manager there. Order online

Customer service here really lacks attention. Discounts are not done properly and management has no clue of what’s going on with their cashiers. We have Been to this store several times and every time it’s a hassle when you get to the cashier. Huge lines. Management needs to be fired and replaced along with all the cashiers and better people with an understanding of customer service in a real way business should be ran should be put in place. Save your money and spend it elsewhere but not at this Old Navy store in Gilroy. Take the extra time and drive to Stevens creek in San Jose, where customer service is outstanding.

This feels more like an outlet store than an actual Old Navy.
I asked for maternity jeans and the (very friendly) woman told me that if there were any, they would be in clearance from online returns, since there was no maternity section.
And the clearance section was huge.
So that being said, there were good prices. But the selection, of course, was unorganized and pretty limited. I was impressed by the customer service though, as the young woman did ask my size and walk with me to the clearance section and help me weed out what I was looking for.
If you’re looking for an Old Navy like you would find at a mall or city, this isn’t it. Looking for a deal and got some time to sift through? Pretty good.

Horrible customer service! Rude associates that clearly dont care if your customers are satisfied. Dont they know that good customers service is what keeps them employed and keeps the customers coming back? Worst customer service we have ever received at ANY Old Navy.

Worst customer service ever! The staff here is incredibly rude. Don’t come here if your looking for service. Picked up a few items from the clearance section once I got to the counter none of them were on clearance and the cashier had the nerve to hit me with a attitude asking me if I wanted them or not? What she should have done was honor the price like we use too when I use to work there! Called the manager and took a survey. The manager didn’t offer to add a discount or anything and I could tell she really didn’t even care great job with making me a happy customer. Theresa shouldn’t be working in the front end as a cashier and Susanna shouldn’t be a manager! Try making your customers happy for once!

i love the sales they always have. i wasnt a fan of this store until black friday. staff is super friendly and very helpful.

I’m not one to complain but this had to be the worst experience I have ever had in any Old Navy. I shop at Old Navy all the time normally in Marina or Salinas not just for the deals but the customer service, it is always wonderful no complaints. However the Gilroy store was a completely different experience. I had been there once before a couple of years ago and found the staff to be very rude and today nothing has changed. I drove 25 miles to buy a pair of boots because they were the only store that had them in my size. I had also decided to make a return since I was there and I didn’t have my receipt, which is very unusual. The girl waiting on me immediately gave me the impression that I was inconveniencing her and then she called her manager over about the return, the manager in a very condescending tone informed me that she would make the exception this time and do the return. She let me know she was doing me a «big favor». After that transaction I purchased a shirt and tried to apply a discount card that i received from an old navy store manager that is good in any store at any time and can be reused. I was asked who gave me the discount and when I told her who it was she fell just short of calling me a liar. I wasn’t making the purchase I was suddenly being interrogated and I told her just to forget the discount it wasn’t worth it. I use this discount all the time and every other Old Navy I’ve been in and I never have an issue. Oddly enough this is that what they were rude to me about the first time I went in there a few years ago. I shop at Old Navy at least 3 to 5 times a month and always found the staff to be helpful professional and extremely nice with the exception of Gilroy there 2 for 2. This is by far the worst experience I’ve had at Old Navy or any other store for that matter and the first time I let it go but the second time I’m not about to. They are a very bad representation normally receive very good service from. I am a manager as well and I can tell you that you never ever challenge a customer speak to them so rudely and actually embarrass someone in front of other customers, I’m appalled, and furious!!! I will never step foot in that store there’s such a horrible representation of what is normally personable friendly service.

I would give this store less than one star if it was possible. This store has the most unprofessional manager and staff possible. Horrible women, I would never shop here again. I am amazed at how horribly they treat people. They should all be fired and Old Navy is really stupid not to know how their employees act.

Don’t get me wrong, I LOVE OLD NAVY. I just do not like this store. I had $ 30 in bonus cash, so I decided to drive to Gilroy, since it is such a huge location. Big sweater sale going on right now. Sadly, their stock is very lacking. I only found 2 kinds of sweaters for women. And not 2 GOOD kinds. The variety of choices for women is really lacking. The Oakridge Old Navy is much smaller, but has so much more merchandise. The staff at the Gilroy store was great, they were all very nice. But there was no customers in the store, maybe because there was no merchandise. I will not waste the 50 mile round trip again just to go to this store. Old Navy, put more merchandise in this store or you will have to close it.

Clean. Nice staff. I’d never ever buy clothes from here as I’m not a trendy person but my wife likes it here. Clearance rack is very nice. But men be warned charge your cell cuz ull be here awhile. But she likes it so deal with it. Oh yeah the coin machine selling bouncy balls is broke… bastards that could been very fun bouncing around at strangers

This stores variety of sizes for toddlers is horrible! Whenever I come they NEVER have the sizes I need if your in need of toddler clothing, go else where

Always find cute stuff and great deals at this Old Navy.

I love Old Navy but this location is AWFUL! Staff is totally rude. The checker was dressed like a prostitute, covered in tattoos, and had the WORST attitude. I just bought a pair of shoes and it should have been in and out with no drama, but this girl’s attitude was just sooo bad! Def never coming back!

Just like Gap, I often find something for me or my family. Great clothes, great prices. Customer service has been good to me. I will keep coming.

I love this old Navy and the staff. They have always been courteous and helpful. Just called this morning to ask about bathing suits for my daughter. Not only did the lady answering the phone tell me they have some, she offered to run over and check on price point for me which in the end fit nicely into my budget. She even told me that they have Hello Kitty ones. My daughter is going to love it! Definitely recommend Old Navy Gilroy!

Nice store. Everything is pretty organized including the clearance area. I frequent this particular store often and usually end up buying lots of stuff here since there are such good deals and a good selection of merchandise. Workers are pretty nice as well. This is probably my favorite Old Navy to shop at.

When I first heard that Old Navy was coming to Gilroy, I thought someone was spreading an evil evil lie.
Old Navy… in GILROY??? Were all my wishes about to come true?
I verified this fact and was SO ecstatic, that I actually went and got myself a job there! That’s right folks, I was officially an employee at Old Navy.
Ok, so you get how much I love this store.
Cheap clothes, decent quality, LOW prices. Why pay top dollar for all that trendy stuff when you will only be able to wear it 2 or 3 times before it goes out of style?
Needless to say, Love the store, clothes, and employees. This was such an awesome job. I loved coming to work.
Whenever I come here, I always leave with something.
Oh, and the best part about this store also is the fact that they have plenty of clothes for my dog. She now has a full Old Navy wardrobe which is too cute!
Gotta Love this store!