Grocery Outlet

It just keeps getting worse and worse every time I go here. Dirty, disorganized store. Prices not posted on a lot of items but more importantly, INCORRECT pricing. They advertise one price but charge a higher price. When I call to complain they could really care less. Complain to corporate, apparently they are the only ones who care. Go to the one in SJ on Curtner and Monterey or the Evergreen location, way better. :(

The reviews I read before going to this store should have been a warning, but I had to see for myself. What an exceptionally terrible store! Grocery Outlet was my favorite store until I visited the Gilroy store. I noticed a sign near the register that said locally owned/​independently owned/​or something to that effect: to you I say, «Shame on you!» If this had been the first Grocery Outlet I had visited I would never go to another. I could write a chapter but I will attempt to be concise: store and grounds filthy inside and out, pitiful selection, dimly lit aisles, nonexistent customer service, prices average to fair, quality and freshness questionable. The only reason I gave two stars instead of one is because I will probably give the store one more chance in hope that the owner/​manager initiates improvement. If nothing has changed by then my next review will be one star, if that is my lowest option, and I will shop somewhere else. It will be a while before I muster the courage to revisit, so you will have plenty of time to initiate improvement. Message to owner/​manager: Every other GO I have visited has been great; don’t be the bad apple who ruins the reputation for other hard-​working stores.

Poor customer service.
Prices are fair, but with the awful customer service I do not plan to return.
The couple times I have gone to the store, all of the employees were not helpful. On top of this, their policies, such as the return policy, are not easy for the customer to see. They are posted where the employees see them, which doesn’t do the customer any good.
Not considerate, or service oriented.

Although prices are great, their RETURNN POLICY is terrible and also questionable.
In June I bought a chair as a gift for my wife.
Unfortunately she had to go out of state for her father’s emergency heart operation, and unfortunately he passed away. By the time I gave her the chair, which she did not like, ~55 days had passed by when we tried to return it. We were told the policy is 30 days.
Given the circumstance the manager offered ONLY 50% of the price to return it, and would not give me full credit. She also called the owners whom agreed.
Where is the 30 day policy stated? NOPE, it is not on the receipt, it is only on a piece of paper hanging in front of the clerks, and not visible to the customer unless it is taken off of the wall which she did to show me.
Very Very disappointed… we will not shop here any more!

I’ve always wondered about shopping here; and now, unfortunately I know. I will never shop here again. I spent $ 11 on fruit and juice. Which for the few items I bought is expensive. Once I got in some good lighting, the fruit was bad and disgusting. And the juice I bought was 3 weeks old!!! I could have gotten better and less expensive elsewhere.

Awesome place! I’ve been going here since they opened at this location a few years or so back, and there’s always tons of deals _​if_​you know what to look for. Milk is often cheaper than pretty much everywhere else, even Costco. There’s cheap ice cream, sometimes even Ben and Jerry’s. There’s a rotating variety of wines with many options under $ 5 (little sad that they’re not carrying Buckley’s Cove anymore though). There’s sometimes good deals on meat, canned fish, fruit, and even non-​food items. Check it out if you’re in the area and know your price points, and you won’t be disappointed.