The CORE Institute- Gilbert

I saw Dr. Myerthall for my knees. I couldn’t be happier with my experience with him. I couldn’t walk and now I can.

I have had 3 surgeries by Dr. Frank Raia. One in 2012, 2013 and just had one on December 9^th, 2015. I have been very pleased with every surgery. Tried seeing another doctor at the Core Institute and it didn’t work out. Long drive to see Dr. Raia but well worth it. Very pleasant, understanding and puts up with my excessive talking. Very professional but still has a smile for ya when you come out of surgery. He explains everything exactly how it will go before and after surgery and has not failed me in any way. Whether you travel 25 or 45 miles, he is the hand surgeon you need to see. Hope he never leaves the Core Institute. These doctor’s don’t have long periods of time to talk to you, but listening to them is very important. Do all the tests they ask you to do and if surgery is needed, they will be the first to discuss it with you. By the way, this surgery was carpal tunnel release and trigger finger release on right hand. Doing quite well.

What a waste of time and money! I’m not sure if all the Dr. s are the same, but the one I saw spent 10 minutes with me & didn’t even want to bother looking at medical records & reports I brought with me. If I could give a zero or even minus star I would. Upset and anger is all I got out of this visit! Apparently this is not an uncommon complaint which is really sad. I’ve since seen a FABULOUS back Dr who knows how to treat patients and spend more than 10 minutes with you.

They don’t deserve any stars and the knee dr told me that there was nothing wrong with me even though the emergency room dr said that he suspected a tear in my meniscus. I went to another dr that did an ultrasound and advised that I indeed had a tear in my meniscus and a torn tendon! Not to mention that I had an appointment an called to verify it that morning because my sister was talking because I was walking with a walker and a brace up to my thigh on and it was very difficult to get around and very painful! So when I get there and all the way up to there office the gal told me that the dr wasn’t there and that they had left me two messages (I’ve had the same # for 15 yrs) and I told her that I didn’t get any calls, let alone message AND I had called before I came from AJ to Chandler to verify because I wanted to make sure of the time! She had tried to blame me and when she verified #, they didn’t even have it close (I had verified it with the girl when I first called… twice!) The dr said he was going to give me a shot but that it wouldn’t hurt and that my knee would stop hurting… the shot hurt like heck and my knee continued to hurt… there other dr did the shot as well but it didn’t hurt and my knee feels better! I’m supposed to go back for my torn rotator cuff… it’ll be a cold day in he! It won’t let me not put a star!!!

the core institute in gilbert is the best Dr. office I have been to by far. I have been going to this office now for 2 years. the front office staff is so friendly. and always willing to go the extra mile for all the patient’s in the office, if they need to call a cab or need help with doors etc.
I have seen 2 DR’s at the core. Jeppesen and Collins. they are both great. Dr Jeppesen has done 2 surgeries on my ankle. I am so happy with his care. he is so friendly. I highly recommend him if you have foot or ankle pain.
next the pt dept is the best… they are all awesome!!! I
I have no idea why this location ever got bad reviews. everyone is so friendly and caring. the xray dept the DM guy chris is awesome. give them a try

Dr. Myerthall replaced by right hip in Oct 2014 and my left hip in Jan 2015. Both surgeries went extremely well and I was able to go home the same day as surgery each time. Dr. Myerthall and his staff are always professional and courteous. My wait times varied from 40 minutes to a few minutes. I have even been in and out before my scheduled appointment time. If I ever need orthopedic surgery again I will return to Dr. Myerthall and the Core Institute. I highly recommend him and his staff.

I had RT shoulder surgery from Dr Tyler Collins and could not be happier with how the post op TX/​PT is going. I never had a an issue with wait times and or insurance. Very Professional — everyone from assistants to billing has been helpful…

Dr. Myerthall did my total knee replacement, and I couldn’t be happier with the result. Everyone I dealt with at the Core Institute was incredibly helpful and professional. I was back golfing in just two months!

The doctor who «examined» me seemed utterly bored to be there. He just sat in a chair and gave me commands to move. I had xrays and an MRI and based on our conversation I don’t think anybody even reviewed them. I waited weeks for an appointment, had xrays and an MRI, and then he spends like two minutes with me and looks like he’s rather be having a root canal the entire time.
After he left the examination room I thought my appointment was over and I gathered my things and headed to check out. When I got to the desk to check out, they asked me for my paperwork and I said I didn’t have any. They scolded me and told me to go back to the examination room and wait for someone to come in with some paperwork. Nobody every told me to wait in the examination room after the doctor left. It was weird.
I was sent to physical therapy and I think they really do try there. There was one physical therapists and a bunch of assistants. The first time you go you work directly with the physical therapist and get evaluated. After that, you work with a physical therapy assistant who might be working with 2 or 3 other patients at the same time. I’ve seen this at other physical therapy practices, so it’s not unique. Gone are the days of one on one physical therapy appointments, let alone with a physical therapist.
I would go to physical therapy again at the CORE Institute, but I wouldn’t see a doctor there again.

I marked a «1» rating mainly for the problem below but I would first like to comment on how wonderful Dr. Jeppesen is! He is a professional while still being approachable and open to the patient. I would recommend Dr Jeppesen to anyone with foot or ankle issues!
That being said, that has been the only highlight I have ever had at the CORE. I was referred to Dr Ughwanogho (a spine ortho) because Dr Jeppesen believed that the problem I was having in my leg could have come from my back. I had an MRI and I had to wait 2 ½ months for an appointment and when I had my appointment yesterday, I waited 2 HOURS. When the Dr walked in, he was arrogant, unprofessional, and downright catty. The first piece of attitude I received was «why would you be here to see me, your back doesn’t hurt» followed by the same type of comment against chiropractors. His entire dress speaks arrogance right down to no socks with his shoes? Please, that went out with Miami Vice. He had not prepared to see me, had not looked at my MRI until that point and after a few seconds, he told me he couldn’t see anything and gave me a look like I was making up the pain. Told me he could not help me and that some pain just had to be endured. Baloney! Next he just tried to throw more medication towards me to treat for overall pain (which I refused). The man had me dismissed a few moments after he walked into the room. I was angry and upset because NO patient should be treated like I was! It was a very short meeting that I had the pleasure? of paying for what??? Extremely long wait combined with the sanctimonious and intolerant attitude towards any patient cannot be tolerated! I could not believe the treatment I received at the CORE by this person! I will certainly NOT go back to see this person. Hard to title him as a doctor!

Went in for several lacerations on my hands. Another review states that this is a «corporate-​type practice with absent customer service» and I couldn’t agree more. The process of getting my insurance information was thorough and organized. The practice of providing medical care was not.
My open wounds were covered by the ER in gauze, which had adhered to the wound. The doctor came in, barely introduced himself, and tore off the gauze, causing me to yell and curse. Zero bedside manner. He then decided that my wounds weren’t a big deal, and that he would put some medicine and a band-​aid on them. He pulled out a packet of salve and began scraping it onto the open, bleeding wound, resulting in a lot of pain, then tried to put a literal Band-​Aid on it, which was too small for the wound. I stopped him, showing the obvious size issue. He said he was going to put more than one on. Problem is, band aids have glue on either side of the pad, which would stick to the inner flesh. At this point I told him I had enough and I walked out.
Here’s the thing, I don’t care about bedside manner if you’re thorough and accurate, which he was neither. I went to another hand surgeon that afternoon who cleaned the wound, properly bandaged it, and prescribed antibiotics to prevent infection. He set a follow up because he saw a few concerning parts but wanted to see how it healed. And he answered my questions, explained what he was doing, and advised what I would be looking at for recovery. Core did none of this.
I wish they were as interested in practicing medicine as they were in processing my insurance.

Wouldn’t recommend CORE. Had surgery on foot and calf from Dr Jeppesen. Front desk and surgical scheduling staff were fantastic. The Dr and his PA are rude and unattentive. Dr’s manner was always demeaning and dismissive after surgery. Dr didn’t address concerns or care well. All visits were short and hurried. Dr always acted as if he had somewhere else to be. Unfortunately I had an fall 6 weeks post surgery. Dr never xrayed or ulrasounded leg muscle that I was obviously re-​injured only did visual. The area of leg injured is within 2 inches of calf surgery location and still has bulge. It is still difficult to bend that leg and walk any amount if distance. I’ve also had to call and leave multiple messages for PA — Catherine to request and ankle splint, that Dr recommended. She returned one call, but never received splint nor return call of where to pickup splint in over a month. Has been 4 ½ months since surgery and foot and leg are at about 60% per physical therapist. Will NOT be returning to this Dr or facility.

No pun, but run, don’t walk from this place. Not sure if it’s the result of a corporate for profit above all else atmosphere, or just plain understaffing, but from the horrendous wait times on hold no matter what day or time, to the lack of empathy, urgency the experience was horrible, as others have attested. After recent hip surgery, my husband and I had to practically beg to have home health nurse visits and home PT. Could it be that Core has their own out patient PT interests above patient needs? It won’t be long befor a patient dies from neglect, maybe that will get someone’s attention.

I had a great rehab experience with the Core Institute! Dr. Schofield helped me with my Achilles injury especially with the scar tissue! She was the upmost professional and just a nice person overall! I recommended them to a couple of friends and family!

My husband was going to the horrid place for a few months. Christina schofield was his «physical therapist” — she made his pain worse and started contacting him outside of therapy. Beware!

I went to 3 different doctors here. Only one was good, Myerthall. The wait is always very long for any of them, then you have no quality time with the doctor. I waited forever to see the pain doctor twice and then he spent at most 2 minutes with me. I have since left completely. I will not go back.

This place is the poster child for how not to run a medical office. I found a doctor that had great reviews and called to make an appointment with him. After I waited on hold ten minutes someone answered and I told them I wanted to make an appointment for that doctor. They took all my information and then informed me he no longer worked there but they were scheduling me with «_​_​_​_​» (don’t remember the name). Hmmmmmmm okay, thanks for telling me he didn’t work there after you took all my information. Oh also, thanks for asking if I wanted to be scheduled with a different doctor instead of assuming. I just said okay and hung up to do my research. Luckily the doctor she scheduled me with had just as good of ratings, so I went to see him.
The doctor was great and full of knowledge. However anytime you needed to call there was a minimum wait time of 10 min, and I had multiple incidents were the front desk staff did not communicate information to the MA or doctor like they said they would. When I actually saw the doctor and mentioned that I had not heard back you could tell by his face that he did not get the message, and was very frustrated over it. Since my issues could cause a need for him to get a message right away he had to give me his cell phone number and his assistants number. How sad is that, he can’t even trust the front desk to forward a message.
After a year of seeing him I get a call that he no longer works there and they needed to schedule me with his replacement (looks like they’re running the good doctors out to me). I had no choice but to say yes and go see his replacement. His replacement was horrible and after a year of being a patient treated me like I was a drug addict and was very rude.
I complained to the «patient care manager», who said she would file it as a formal complaint and gave what seemed like the most unsympathetic apology on the planet. I asked for my medical records so I could go to a different doctor and have all my records instead of having to go to the new doctor, have them request the records, and come back after they got the records. There was a $ 25 dollar fee for me to obtain my records and when I asked the patient care manager to waive that fee. I explained I wanted to have the copies available for the new doctor, I was not at fault for my old doctor leaving, and I tried to stay at the core institute but there was an already explained issue with the doctor. Again, no sympathy, just told me to have my new doctor request my records and it will be free. Well, thanks for entirely ignoring my explanation and telling me something I already knew.
After my complaint the doctor has been much nicer, so I assume even though she was extremely unsympathetic that she did file it as a formal complaint which was addressed. Now if only they could get phone wait times below ten minutes and train the front desk on how to pass on important messages they could retain doctors and patients.

Physical therapy is so very helpful, the staff is awesome. The knowledge of the staff is great…

What a pleasant medical office experience. I don’t recall a shorter wait any other place. Xrays taken, reviewed, and a treatment plan discussed within about a half hour. Dr. Raia is a great guy to see for an upper extremity issue!

Two stars only because the staff was friendly. My advice, do all you can to avoid Dr Frank Raia. Worst set of experiences I’ve had in the medical arena, and I’ve had a lot.
He denied getting records that were verified by more than one other office, and told me he could make recommendations because he didn’t have the info. He didn’t evaluate me instead spent 20 – 30 seconds evaluating me.
When he sent me for two tests and one was canceled, he said a follow up wasn’t necessary. He is extremely inefficient and has absolutely no regard for his patients. I had to continue seeing him based on a recommendation from my lawyer for a personal injury case, otherwise I’d never have gone back. I could go on with more specifics, but I’ll spare you. Take my advice an GO ELSEWHERE!