SDHQ Offroad

Friendly on the front end, but unfortunately was very disappointed by the customer service on the backend! I purchased a 2.5″ leveling kit from SDHQ a year and half ago and felt very good about the buying experience. A short time later I began experiencing a squeak every time I drove over a speed bump, curb, or depression in the road. SDHQ pushed me off over the phone by quickly positioning themselves as not the problem and directing me back to the Ford dealership to solve the apparent suspension problem. They said things like «nothing we did on your truck would have effected it in that way» etc. I made two such attempts with SDHQ each time being brushed aside. Then I had my truck’s oil changed at another shop who indicated that the brake lines were too short and couldnt let my truck be lifted by the frame for fear that the lines would break. Hmm… When I called SDHQ they again quickly became defensive and said that the brake lines were fine, that the manufactuer had deisigned the kit and would know. I was later again reminded of this problem at the Ford dealership who confirmed that the brake lines were too short for the application and that the sqeak was a result of the aftermarket trac bar was rubbing on a frame cross member. With renewed resolve I contacted SDHQ who again down played the brake line issue, but told me I could have them install aftermarket lines at my expense, then denied that I had made any effort to resolve the squeak with them saying that they wouldnt have put me off but in a very defensive tone finally agreed to evaluate the situation making no commitments to resolve the problem.
A third problem happened during this time that was related to an onboard air compressor that I purchased from them. It was inside a year of having the work done and a valve on the air tank failed. Calling SDHQ only frustrated me because getting a simple part replacement felt to me as though they were put out to help. They were encouraging me to call the manufacturer and work it out with them. Instead of trying to make me feel like my happiness with their solution was preserved, I felt again like an inconvenience and told them that I would work it out on my own. They made no effort to make sure I was hanging up a satisfied customer.
My issue is is less about the unwillingness to stand behind their solutions from both a quality and performance perspective. Why would they send out a truck that was lifted by them with brake lines that when the wheel is extended could possibly break? Why would they not stand behind the quality of the lift product that didnt fit properly (causing the squeak). I probably would have been easily reasoned with and even willing to pay more, not to mention purchase future product, had they only showed they cared about my problem and my satisfaction?
While they carry a great selection of product, I will NEVER again purchase ANYTHING from them that would require any customer at ALL. They were not the cheapest, but being as nice a store as they have, I expected their solution to be top notch. Instead on the backend I felt berated and attacked for my desire to have a lift solution that worked as intended.
No vote here from me. The product was good, SDHQ was more than happy to take my money up front, but had zero interest apparently in my satisfaction, my future business or the business of those who I come in contact with.

SDHQ is top notch in my book. I came across these guys on Instagram and began following their work. I was in the market for a new suspension lift, wheels and tires and seeing their amazing work on Instagram made them a very attractive option to my vision I had for my Tundra.
Vince was extremely helpful and provided me with an estimate and suggestions immediately when I first emailed them. My only hold up was that I was in Northern Nevada and they were located in Arizona. The finished product and customer service was well worth the long haul down to their shop.
Their shop and retail location are spotless and they have most items in stock.
I could go on and on about these guys but bottom line is that if you are looking for the best… they are it!
Thanks again SDHQ and keep up the stellar work!

I’ll start by saying, I have heard great things about this shops work. They do a good job with the work and fabrication they do as far as I can tell. Other than that I had a nightmare trying to work with this shop.
*They kept raising their price on a lift/​install throughout the day.
*Many of the employees were rude and had attitudes, openly making remarks at me.
*They didn’t listen to anything I said I wanted and actually started adding things to my work order without my consent.
*They tried to add re-​stock fees for those parts I never ordered through them.
Overall, the customer service was the worst I’ve experienced. Like others have mentioned, unless you are spending some serious money, don’t bother with this shop as they really don’t care if they have your business or not.

I encountered this shop at Firebird International Raceway during the NHRA event. I spoke with their representative and was advised to come in the shop to talk with Serena. In short, I was looking at one of their LED light bars to act as a driving light for my Edge.
I stopped in one day and spoke with Serena since she was labeled as the VisionX expert. She did not disappoint with her knowledge of the product. I got a quote on a 11″ Vision X light bar with 40 degree LEDs and a very tasteful switch for the inside of my car. Based on that treatment and customer service, I will be back.

I brought a fox shox down to SDHQ last week to get a rebuild kit for it. It was a 2.5 internal bypass, which means it has a 2.0 piston. I made sure the guy at the counter knew this, but he seemed to disregard what I had to say, and seemed very sure of himself. Next day when I tore the shock apart and realized he gave me the wrong rebuild kit, I drove all the way back to the shop, the guy did not apologize, just gave me the right parts, and then charged me the 5 dollar price difference. Don’t expect good service unless your a rich office boy in a raptor.

I Have had a much better experience with SDHQ I have not Ordered More than Stickers and hats and keychains and minor parts (Saving For Long Travel) and i Have Always Received The order fast and correct and the best customer service, I ordered Shocks as well and they came just as fast and in mint condition, not too mention when i called they spent 10 – 15 mins to make sure it was correct for my application 5 Stars Every time