Phoenix V-One Limo

We purchased a living social deal for one ride, which went well. Then we became members by pre-​paying for 10 rides at $ 500. BIG MISTAKE. We lost $ 100 because they shorted us two rides. They were unable to properly keep track of how many rides we had used. They told us we had used more rides than we actually had (about 5 more!) When I said that was incorrect and we had written down all of the times we had used rides from them, the owner, Victor, relented and gave us the amount that we claimed. But then the quality of service declined quickly. They stopped picking us up on time or would just forget entirely. They stopped providing car chasers for us even though it was to be included in the service. When I called to complain, no one returned my calls. One time I called and he had temporarily shut down the business because according to the website Victor was «attacked by an animal». Then I called when they opened up again and still no return call. Once they take your money you have no control over what happens. I am sorry I ever invested in this service. They have complaints filed against them with the Better Business Bureau and I wish I had researched before I bought. This is not a sound business.

This is the worst service imagineable! Their cars are not taken care of, and they did not even pick us up on two different trips… after we paid them in ADVANCE. I’ve turned them over to my attorneys to handle! Like the previous person who commented, they don’t even deserve the one star rating.

Don’t waste your money on a Groupon or Living Social deal from this company!!! Bought a Living Social deal from this company and requested a Thursday night 3 months in the future to celebrate my husband’s birthday. They emailed me back 4 days after putting my request in only to say «Sorry we’re booked for that night» I requested 2 other nights and got the same response. This is the closest thing to a scam that I have ever found on Living Social or Groupon!

They don’t deserve the one star I am giving them, but as you know, there is no lower category. Bought a Groupon, trip to the airport was decent, on return however, no one showed to pick us up. No one answered the phone. No one returned the call. And it’s now the morning after and still no response. The most unreliable company I have ever dealt with. Imagine not even having a dispatcher to get drivers to the airport to pick up the passengers that are booked and confirmed. Stay clear!

Bought a Groupon for my parents from this company. My parents came in on ⁵⁄₂₄ from the Phoenix-​Mesa airport. The limo driver arrived on time, however, he took my parents to the wrong hotel (Wildhorse pass instead of the Sheraton). My parents took a shuttle to the correct location.
On their flight home today they were supposed to get picked up at 4:45am. The driver called at 4:48 to tell me he was «about 15 minutes away.» My parents took the hotel limo instead and barely made their flight.