Inspect-Ur Gadget

I brought my Xbox One in to have them look at a simple mistake it was having, and I was told I would take two days. I had to call them multiple times to see if they were ready with my Xbox, to no avail. About two WEEKS later, I got a call saying that my Xbox was fixed. After picking it up, not only was my Xbox not fixed, but also had another problem. Now, it’s not loading discs at all. Paid $ 40 for more problems and no solution for the reason I brought it in in the first place.

If you need your phone fixed this is the place to go! My wife cracked her Iphone 5 and they fixed it for a very reasonable price, plus the glass they used was steardy and not cheap like other places. I went in they told me it should be ready in about an hour and a half. Thirty minutes later they called saying i could go pick it up. Freaky fast service! This is truly a great and honest company. When they say they will do something, they stick to their word and do it! Anoone who needs a repair, go to Inspect-​ur Gadget and you will now what I am talking about! Thanks and i hope you se my review!

Went there as my phone screen crashed. Got my so called fixed phone after two days with a screen, with lot of scratches… Soooo unsatisfied. Waiting for the monday to come and gonna ask the inspecturgadget guys to fix this issue. If they are not, i need to take some severe action. Sooo worst service. I WILL NEVER GO HERE AGAIN. Its high time for them to close their business…

I don’t write many reviews, but I’m happy to for these guys.
I wanted to get a friend’s iPhone 4 screen repaired as a gift for them, but, because it was a surprise, it needed to be done fast. These guys were really friendly, got it done in a fair amount of time and at a fair price. I’m happy to recommend them.

Not sure why the BAD reviews? I have had 2 iPhone screens replaced. Reasonably priced @$ 80 and 2 day turn around. Not sure why people think they are going to have a brand new device or console unless they pay for it. My wife and kids have both dropped their phones and shattered the screen. Apple wants to replace for $ 200 and a simple screen replace has been well worth it. Thx guys!

Update —
Their Playstation «fix» worked for TWO uses. TWO. I only use the Playstation for a bluray player so it took me beyond their 30 day window to find out. The first DVD played throughout but turned off at the end (was already beyond the 30 days), second played for about half an hour then shut off again. I called and they gave me the «we cover for 30 days» bit. I send these guys customer after customer after customer at work and that is their answer. I understand rules, but rules are made to be flexed around a bit, they would have only been out bench time to look at it. It obviously wasn’t done right the first time. I should have just bought a new Playstation the first time and saved my money on a worthless bandaid of a fix. After the problems with never receiving a phone call when it was done and being told that my 30 day guarantee started the day they finished the device even though I picked it up over a week after, I will not be back.

I took my ipod here for a battery change yesterday and it was done within a couple of hours. I just got it back so I don’t know yet how it will fare with the new battery but so far, so good. It’s a little difficult to find as it’s in a complex that looks like it’s a medical center. Look for the Western Skies Center. The staff were very friendly and helpful.

Friendly, good service, but overpriced.

I brought an HTC 8X phone to Inspect-​UR Gadget to have the cracked glass replaced. The phone still fully worked, but I worried that pressing on the cracked glass would eventually damage the LCD.
Long story short, three weeks later, Justin calls to tell me that he’s ordered the wrong parts, twice, and that none of their suppliers sell what he believes is the correct part. And, while reassembling the phone the second time, he lost some bits of glass from the display such that now the touch screen no longer works.
Justin offered no reasonable resolution — instead, he offered to have them hold on to the device (indefinitely) until one of his suppliers has the part it needs, or he can sell me an iPhone 4S. What?!
I picked up the phone and a refund from them only to discover that he’d very much understated his damage.
* There are large chunks of glass now missing such that circuitry is well exposed above the LCD border.
* The bottom right area of the LCD is completely damaged, and as he said, the touch screen no longer functions.
* The glass is now misaligned with the phone’s body.
* The volume rocker isn’t providing normal feedback when pressed to raise the volume.
* And, he clearly used force to remove the glass from the plastic body such that the body is chipped away in the lower right area. Do they not even use a heat gun?
The phone is now on its way to HTC’s repair center at my own cost.
It is ludicrous that Justin and Inspect-​UR Gadget are not attempting to make this right. They not only failed to repair the device, but returned it to me in horrible condition. They should be offering to replace the phone with one of the same model, that works (not an iPhone), or they should pay the costs of repairing the device to fully functioning order again through HTC.

These guys have fixed two laptops and a cell phone for me. The price was always fair and the work was always honest.
A few people on here are giving low star-​ratings based on how far they had to drive? That’s like down-​rating an Italian restaurant because you had to fly to Italy to eat there. With a thought process like that, I’m not surprised someone would believe they got bad service. I can only imagine how they treated the staff because they were angry they actually had to drive to the shop to drop their phone off.
A one-​star rating, in my opinion, should be reserved for scenarios wherein the product was not fixed, the customer had to pay anyway, and then a fist-​fight ensued. How does someone get off giving one star to a company that actually successfully fixed their problem? –and there are a couple people mad that they broke their own phone again 10 months after is was successfully fixed? How on Earth is that Inspect-​Ur Gadget’s fault?
I am a techie person myself, so I actually appreciate how difficult it can be to deal with people who are not technically savvy. People want to handle things over the phone and they don’t know how to describe their problem, so mistakes get made.
Go in and TALK to them. Take a minute and let them look it over. Once they know what’s up, make an educated decision on whether or not the repair is worth it. Sometimes they will tell you it’s not. If you do decide to get a repair, remember that parts take time to come in. Calm down, be patient. This whole situation is YOUR FAULT. You broke your own stuff. They’re trying to help you. Badgering them isn’t going to help; you’re just going to frustrate them, then they’ll try to hurry for you and miss something, and then you’ll be mad. If a repair takes time, it’s quite possible it’s because they’re so busy. They’re busy because they’re good at what they do and a lot of people believe in their work.
You receive what you put out there. I’ve always been pleasant and appreciative with these guys and they’ve been nothing but cool and timely.
I have recommended these guys to several people and everyone has come back happy. I have never used Groupon, so I can’t say what adding that to the equation would be like. Sounds like someone didn’t read the fine print.
Lastly, this is the first (and hopefully only) time I have mentioned other peoples’ reviews in my own. I’ll have you know I did not rate this place five stars because I was trying to «balance things out». This place deserves every star. I realize rebuttal reviews are a little low-​class, but I couldn’t help myself.

They fixed a cracked-​screen iPhone 3Gs back in January. Their warranty on the site states that for repairs after January 1^st they will guarantee the work for one year. Apparently this does not apply to Groupons (like they do better work when it’s a Groupon order?). After almost no use (the phone was not a primary device), the touch screen quit working on one side. That’s when we found out that the warranty doesn’t apply to the Groupon purchased repairs. Won’t even bother coming back to this place when there’s plenty of competitors now.

After reading several good reviews on Unilocal,I decided this was the place I was going to go. It was right down the road from where I worked, so the location was fine. I called to see if they could fix the problem with my phone, the guy said they could and he took down my information and said they’d call me when the part arrived. Easy enough, right? Well, I ended up calling them back a few minutes later because I felt like the guy I had talked to on the phone hadn’t asked me a whole lot about the problem and I wanted to make sure they were going to order the right part. He assured me he ordered the right part. One week later, I called to see if the part for my phone had come in. It had. I was a bit frustrated that they hadn’t called me, but at least the part was in. There wasn’t enough time that day to take my phone in, so I took it in the next day. I gave them my phone and he took a look at it. After a few moments he told me they ordered the wrong part since I had called over the phone and they were not able to take a look at it in person. So, my fault. Apparently what I needed was a new LCD screen, and they had ordered something different. So the guy put in another order for the correct part and was given the option to leave my phone there until the part came (one week) so they could get it done as soon as it came in, or I could take it with me and bring it back in whenever the part arrived. I chose to take my phone with me since I have some sort of separation anxiety and I could still see half the screen, so it was still of some use, although a pain. Another week passed and I called them to see if the part arrived. Again, it had. And again, I received no call about it’s arrival. I asked them if I took it in that day if they’d be able to have it done. They told me no, but said that if I bring it in first thing tomorrow it should be done that day. So that’s what I did. I was the first one there the next day. I was told that my phone would only take a couple hours to repair and I should expect a call that day. Finally, my phone was going to get fixed. They closed at four that day, and time was running about before they closed and I still hadn’t received a phone call. I called around 3:15 on my way to work to see what the status was. I just figured they had forgotten to call me again. I was told the wrong part was ordered, again. This time, they blamed it on the supplier. And claimed that it was not Inspect-Ur-Gadget’s fault. I would have to wait another week for the supposedly correct part to come in this time. So what do I do? I wait another week. At this point, I’m starting to get really frustrated. And I’m not one to complain or make a big fuss about anything, but I was really getting irritated. I decided to wait a couple extra days, just in case they were actually going to call me this time, but they don’t. When I called a week and a half later, I was told they were still trying to work things out with the supplier to get the right part shipped in. I told him this was getting ridiculous and it had been a month since I originally contacted them to fix my phone. I asked him when I was going to have an answer on whether or not they could fix my phone. And he gave me a date (about four days or so). The four days passed by, and I refused to call. I ended up waiting another week and a half until finally they called me. The first phone call I received from them. I was told my phone was finally fixed. So the same day I went in to pick it up. I asked them if there was anything they could do for me since it took them over a month to fix my phone, and the best they could do was 10% off ($ 8). Seriously? Eight bucks? But I wasn’t going to complain. I was done dealing with them, and eight bucks was better than nothing. I finally got my phone back and was on my way.
I will NOT be doing business with them again. Nor will I ever recommend them to anyone. I was very, very disappointed. In fact, they are the main reason I decided to make a Unilocal account, just so I could let others know about my experience and maybe they will be able to save some time and money.

Edit (5÷3÷13) — My fiancé’s screen went out again randomly today. She ended up taking it to a phone repair place near Old Town and according to that store the company that installed the screen (Inspect-​Ur Gadget) did a shoddy job and didn’t install the screen properly. Luckily it was a quick fix but it also cost us $ 45 for something this stupid business messed up on again.
Seriously if your reading these reviews, go elsewhere. Quick Fix Cellular is good option for the East Valley.
I had high hopes for this place. I really did! I bookmarked them on Unilocal after finding out that such a service existed right down the road from me. Now if your considering using them I have some words of advice right up front:
1. Use these guys if you can stand to be without your phone for possibly several days.
2. Use them if live close by, or don’t mind driving out to Val Vista/​Warner Rd multiple times.
3. If you can’t be without your phone for more than a day, use them if you are prepared to zip over to their store for their 10 am opening at a moments notice.
If you can’t stomach any of the above warnings, don’t buy their groupon or use their service.
First of all, they need to stop doing Groupon. I live in Scottsdale now, in order to get same day service and not be without a phone for more than a day, I had to drive out there with my Groupon in hand and then they said they will call me when the parts arrive for the phone. Why can’t I email them my Groupon? Or call them with my Groupon number? Why make it so difficult?
Then about 2 weeks later I finally call them asking what the status is, they said the parts arrived today and I can come in tomorrow. So the next day I arrive at 10:30 and they said it will be 3 hours. Bring a book or a laptop because you’re stuck in this side of town. Luckily I had errands in the East Valley so I knocked them out while waiting.
Really funny thing is every time I come here to drop off the phone, they ask for a cell number to call me when it’s ready. Not sure how many people have 2 phones but that can’t be the case for most people!
Got the phone back, looking as good as new but then over the next few days we notice the screen has a spot where it does not recognize touch. This is a big problem. I understand parts have defects, its why they say they have a warranty. Now I had to drive back out again. Well I called in advance, the guy said to come down at any time. Sounds suspicious based on what they told me before on their shortage of parts.
This time I made sure to get there right at 10:00 am, the guy then tried to tell me it will be done by the end of the day. Hahahaha I didn’t stand for that one bit, if it was not for my sternness I would have let these guys ruin my whole day. I got them to get it done in 3 hours, still too long in my opinion.
One thing that really worried me is that the lobby was filled with other angry customers. That mixed with the Unilocal reviews makes leaves me to say I will not be using their service again. I think this could be a great service if they mixed in a lot more customer service and focus on giving the customer a good experience and not how many repairs can they get through in a day.
So to conclude, they get 2 stars since they did fix the problem with the phone no question.

my iphone 4 screen was cracked and a groupon came on for repair from these guys for $ 50. part on amazon was $ 30 and researched on youtube that to a newbie, the repair could take a couple hours, so was ok with spending the extra $ 20 on labor.
strike one: had to drive 30mins to the store to «redeem» the groupon and setup an appointment to come back and drop off my iphone (they told me over the phone I had to come in). I have never had to do that with any other groupon. Why can’t I just bring my groupon and phone on the day of my appt I setup over the phone? 2 hours driving time later, my phone is in the shop.
strike two: setup my appt after coming in to the store and said they’d call me when I can drop it off, said 2 — 3 days. wait 4 days and called them. «oh yeah you can bring it in now» says the guy.
strike three: picked up my phone after repair and there are discolored pixels on my screen.
strike four: picked up my phone after repair and there are discolored pixels on my screen.
No, really. This actually happened twice in a row. «bring it back in and one of the technicians will check it out. it’s probably your phone because that’s never happened before.» sure, guy.
strike five: decided to open it myself. looks as if one of their technicians had bent the internal frame when replacing the glass which was nudging up against the screen. bent it back. problem not as bad now, but some pixels permanently discolored.
a couple other slaps in the face:
— unfriendly staff
— tried to pitch me a $ 60 deal to replace the back glass of my iphone… the part is $ 2 on amazon (WITH a small screwdriver to complete the job). it’s a 5 second install, you only have to remove the two screws at the bottom, then it pops out.
This shop seems to be filled with guys who know how to do the job, but take no care or pride in their work. Just a bunch of amateur techies overcharging the uninformed consumer while huddling around youtube tutorials figuring out how to fix your problem. Their processes and skills are extremely subpar and I would not recommend any business here. In fact, I would recommend to stay away.

AVOID this place like the plague!!! Took in my sons PSP which they told me they could fix. After having them price match from 79.99 (which a new system costs $ 120) to 59.99 it took them 2 weeks to let me know that they WOULDNT fix it because it was the motherboard not the UMD. 2 weeks only because I kept calling and asking if it was done yet, I bet it would have taken much longer if I had not kept calling. So now there telling me they will only refund me 20.00. I feel ROBBED. I only left it and paid because they said they could and would fix it. I cant believe the kind of establishment these people are running. It is a shame.

I was scared of other reviews but I had a good experience!
My boyfriends PS3 quit spinning the discs. He called them and they diagnosed it as a bad laser, which we kind of knew by researching online.
A new laser is $ 70 if we go buy it somewhere and install on our own, or $ 129 if they do it. It seemed logical for us to pay extra and be done. We dropped it off on a Monday and on Thursday they called that it was done.
Upon pick up, they plugged it in to the tv screen and showed me that it was indeed fixed.
FYI they fix PS3 remotes too, but we didn’t have ours done since «handy man» already tried and was missing parts.
Oh, and check in via Unilocal,you get a 10% discount. They warrant work for 90 days and I have no idea if the new laser is new or refurbished but it was cheaper than buying a new system.

It took 2 tries to get my old PS3 up and working, but they got it. The 2^nd try didn’t cost me anything, but I did have to bring it back a 2^nd time. I took it in for a disk read error (wouldn’t read any disk) they said they replaced the laser… took it home, it worked when I tested it… the next time the miss’s tried to watch a blu-ray…same disk read error. So I took it back, and now we are on try 2 at no charge for the 2^nd

It is over 5 hours since I left Inspect-​Ur-​Gadget and I am still wondering how this place is still in business. I need to say this from the start, you will eventually get your electronics fixed… but quality will be poor (see Ryan’s review) and coustomer service will not exist once you give them the initial payment that they require after you drop your device off. UGH!
Alternative: Quick Fix Cellular (Ray and Dobson)
Quick Reveiw: Believe what your read from Ryan and I… I read the initial reveiw by Ryan and thought I would give them a try with so few reviews and I am regretting it today! They are understaffed and over committed leaving you on hold and wondering when your gadget will be returned. If you can get them to look at it while you wait, you will be in buisness… if you leave it with them, any dollar that walks through the door will take priority over you as long as they can hold you off! And they will make you feel like you are imposing on them!
Detailed Experience:
On Wednesday, March 30 at 5:30 PM I brought in my sons iTouch and my Blackberry Bold 9000 to be looked at, I quoted the website where it said «Repairs while UR Waiting» and inquired about that service. At the time I brought in two cellphone batteries as I wanted to rule out a dead battery and give them the ability to actually test my phone. After looking at it for about 10 minutes, I was told that it was not the battery that there may be a lose connection or the battery connection needs to be replaced. They also quoted me $ 59.00 to repair my sons iTouch as all it needed was screen replacement. I was told it would be $ 30 to look at my Blackberry. I was told that the iTouch could be done tomorrow and that they would call me about the Blackberry. I told them that I don’t want to spend too much money on this phone as I am up for an upgrade but if it is a simple repair I will stay with this phone a little longer. I made it clear to the manager who was assisting me when I paid the $ 30, do nothing to my phone unless you call me first.
Thursday, March 31… a day without my phone and my son without his iTouch and no phone call. We were busy at work and waited to call them until Friday morning.
Friday, April 1… three phone calls (two by my wife) and an email from me (as there phone tells you that an email is welcome) reminding them that we needed the iTouch for my son because we are attending his daughters cheerleading event all day on Saturday and he cannot live without it at an event like that (he is 6). A return phone call at 5:15 and an email telling us it won’t be ready today! Our phone call and email asked for a pick up date, both the message and the email stated… both from an employee named Frank…“We will call you when they are ready!“
Saturday, April 2… no calls were made on this day as we were at a Cheerleading event all day can could not pick it up even if it was ready.
MIND YOU, this was all after asking for the «Repairs While UR Waiting» when I walked in… UGH!
Monday, April 4. I spent several emails inquring about the status… the fifth email I was finally told. «I can’t give you an exact date there are a lot ahead of yours right now.» I emailed back, «How many, if there are a lot in front of mine you should have an estimate on how long it will take?» Response, «We will call you when they are ready!» At that I lost it and told them, «since you have had my iTouch and my Blackberry for five days and have done nothing, please have them ready for me as I will have my wife pick them up (since I was working late and wouldn’t make it in time before they closed). Low and behold my iTouch was fixed when she got there and they said we needed a new battery for the Blackberry so they could fix it. Since we have the same phone my wife let them see her battery… she left it with them over night as she trusted them for FINALLY fixing the iTouch.
Tuesday, April 5. I went in to pick up my Blackberry. They had done work on it without calling me and had reset my Blackberry to factory settings which meant I lost every since my last download (which was about two months ago)…all my kids pictures, etc. When I was shared my outrage I was told, «The phone is fixed, you got what you wanted.» When I asked to speak to the manager he allowed the employee to continue to tell me he had the right to do it without calling me. I demanded a refund for the $ 30 since they deleted all my information without calling me as I asked the manager to do when I dropped it off.
I was told we have a policy not to return money, sorry. When I shared how upset I was with the entire process and that I should have listened to Ryan’s post on Unilocal,and that without a refund I would share my experience on Unilocal.They said «Tell whoever you want, just make sure you tell them we fixed both your devices!» And I did!
I am lost at their lack of coustomer service! OMG! Or lack there of… UGH.
AVOID, AVIOD, AVIOD

My disc drive went out on my xbox 360 gaming console and after taking the console to a local fix it place (we live in avondale), i was told the repair would be around 80.00. Quite a steep investment to a system that could be purchased used for 100.00. I went on the internet and did some research on replacing the drive myself. I opened the case up and removed the drive and found «Inspect-​Ur Gadget» in Chandler (from Google i suppose) had a replacement drive.
I called and inquired about the replacement drive… he said that he did have one in stock. I asked about the cost difference between them doing the repair vs. selling me the drive. $ 39 for the drive and $ 65 if they did the repair… Well… i had already opened the xbox up, so i decided i would replace the drive myself. After a few minutes of conversation about how they would recommend me bringing them the unit instead of me doing it myself, the guy says «you have a soldering iron right?» I said yes, and i wasn’t aware that i had to solder the existing chip that was in the drive… the information i had online was a simple removal of a couple bands and replacement would be less tedious. SO, I was appreciative of the heads up. I then opened the drive to see that the soldering would be 9 connections and looked simple.
So i decide to take a road trip (45 mins) to Gilbert with my wife to pick up the drive. The store was well marked off Warner Road.
I enter the store with my old drive in hand and ask for the new drive. Don’t know if the person helping me was the same guy i spoke to on the phone. He brought out the drive which was marked «refurbished». I wasn’t told this up front, which isn’t a bother to me, so no worries. The guy behind the counter states… «that there are absolutely no returns on the merchandise since it is going to be a self install… and they have no way of know what i would do to the drive»… I said i understood. He then states… «so you are just going to go switch out that drive as it sits.» I said no, i was going to solder the existing chip from my drive to this new drive” That question just irritated me like i had no idea what i was doing… there are about 15 ways to say something like that… but the way it was phrased was unprofessional.
All this is no big deal… Got the drive, headed home. Unfortunately had to go to work, so I had to wait to install my new drive.
Finally go to install the drive and i open up the «refurbished» drive and to my surprise… It is filthy, more like disgusting, with lint and most disturbing, the top ‘case’ on the drive, which is completely metal and removable was «caked» with brown dust. I couldn’t believe i bought a «refurbished» drive that was in this condition. my 4 year old drive look PRISTINE next to this one. not to mention the soldering job on the «refurbished» looked amateur at best. So i simply soldered the chip on and used my «old» drive cover and left the «dirty caked brown dust» one off… I un-​soldered and soldered the boards… 18 in all… in about 10 mins… put the xbox back together and viola, i have my xbox back.
So, all in all, i did get what i wanted. My xbox back for around 44.00 with tax.
My 1 star is for the condition of the «refurbished» product they are selling. So, if i didn’t do the repair myself, this drive would have made it into my system and no telling how long it would have lasted.
I would have rated 2 stars on the attitude of the employees alone.

Just got our electronic gadgets back and WOW! They fixed our Wii and an iPod Touch. Great service at an even better price. I can’t shout it more from the Unilocal Rooftop, «These Guys Rock»!