Gelish Nails by Trina

Just walked in and no one acknowledged me for a good 5 min… There are bells on the door and they definitely saw me… I walked out. Not a good way to get a customer.

This salon is always very clean every time I come in. The staff is friendly and the prices are very reasonable. I mainly only get pedicures, and each time the staff has taken their time to ensure perfection. No complaints about this place from me!

Stopped by without an appointment and they sat me immediately. But the pedicure I received was below par. Massage and sugar scrub were nice, but my nails look horrible; the color is all around my nail, it’s a mess. I’ll make sure to go back to my regular salon.

One of the best nails salons Iv been too! They last forever and and the place is clean and sanitary. The only thing is its a little expensive you could find cheaper but you get what you pay for.

The good: The place was clean.
The Bad: The pedicure I received. I asked for a standard pedicure, which the menu said was $ 23. She gave me an alright pedicure — the massage wasn’t very good and the whole procedure was rather quick. My heels were very dry and the woman used a cheese-​grater like tool to remove the dead skin… this is standard procedure in every pedicure I’ve ever gotten (and truthfully, my heels still need more of it). Anyway, the price came to $ 28. When I asked why, she said because of the callus removal. First of all, I didn’t have a callus. Second of all, I thought cleaning up my feet and removing the dead skin was the whole point of a pedicure! Needless to say, I am not super happy. I’ve been to other places who give better pedicures with MUCH better rubs for less money. I would not go back again.

I recently switched to this nail salon because I wasn’t 100% happy with my old nail salon. This was a good switch! Gelish Nails by Trina is always super friendly and their work is spectacular. My gel nails have been on for about a month now and haven’t chipped or peeled at all. I have continued going to them since

I waltzed in at 9:30 on the Fourth of July and was greeted by the friendly staff. I inquired about a basic pedicure, fair price ($ 20 something) so decided to stay. Everyone was super duper friendly and they did such a great job. I was worried that since I was the only one here that they would maybe rush through, especially since it’s just a basic pedi, but turned out to not be the case. I don’t even know the lady who worked on me (older gal) but she did an exceptional job and everyone was very concerned about the state of my comfort-​may have something to do with the fact that I’m 9 months pregnant, but who knows. They let me stay sitting until my ride came and didn’t give me stink eyes or made me feel like they were talking about me. I will definitely be back and recommend this place. Also… they seem very clean here which is a huge plus in my books!

I have been going to Trina to get my nails done for years! Nobody has ever done a better job than her, I get so many compliments. Everyone there is so friendly and the all do quality manicures and pedicures. The salon is always clean and sanitary. They’re always on time and very professional. I recommend them to everyone. They offer other services such as waxing. Every person that I have recommended has been very pleased. The people that work there strive for perfection and customer satisfaction.

Great pedicare awesome gel
Fill. NY did my pedi and trina did my nails. Great job
Ladies.

This is my number one place to get waxed. I have gone to actual waxing places … But I’ve had a better job done here. Yes, they do you tend to try to sell you more services… just like the majority of nail places. I had White tips with acrylic over them– they look great. I have not yet had a pedicure with them… So I can’t judge that service.

I’ve been here a few times on a regular basis and stopped coming. Overall, the service is good, the nail polish selection is decent, but the manis and pedis are not. They are very inconsistent. I’ve come before and gotten a great mani/​pedi, and I’ve come on days where my cuticle was cut and bled and they filed my nails and left rough spots. I would like to give this place a higher rating, but I feel like the number of bad experiences was enough to warrant 3 stars. I have gotten gel there before too and it’s not bad. I think for what you’re getting, it’s overpriced and is one of the priciest nail salons I’ve been to in the Mesa/​Gilbert area.

Gorgeous, CLEAN & friendly salon! Everyone at Gelish Nails is very polite, helpful and does great work. I have had pedicures, gel manicures, acrylic nails & waxing at this salon and have never been disappointed in the outcome. It does get busy, and you may have to wait if you don’t have an appointment. I’ve been going here over a year and absolutely love it. Best salon & best pricing in the area!

Been going here for as long as I remember. They’re like family and always do an amazing job!

I have been to this salon more times than I can count, and for the most part I have walked away satisfied. Normally, the wait is fairly short and all of the employees do a phenomenal job.
Once or twice I have felt like I didn’t get my money’s worth and once they royally messed up my eyebrows. But beyond those few exceptions, I really like the result after I go here.
The most recent time, I got French tips on my actual nail (non-​acrylic) and I really liked the outcome. I would prefer, however, to get what I ask for without someone trying to talk me out of it. For example, today I was pushed to get red sparkly nail polish. I had to say «no» about 4 – 5 times before that was accepted and I got what I asked for.
That being said, I really like how my nails turned out: simple and elegant, just what I asked for.

Got a gel manicure there on Monday 01.28.2012, by that evening it was chipping. Today, Thursday, 01.31.2012, 6 ½ nails have had the color peel off. Also, the color has yellowed. The guy that did the manicure fiiled my nails after the color was put on. Not sure, never saw that before. He is also pretty rough, I felt quite man handled when I left. That was my first and last trip to that salon.

Id like to offer a bit of a warning regarding the level of (lack of) customer service my wife recently experienced at this establishment.
My wife has patronized a salon at this address for over 5 years, it has come under new ownership as Gelish Nail and Spa in the not to distant past. My wife has commented that during the initial changeover the service was fine, but recently the level of care has fallen steadily.
Last Saturday, Oct 15^th was the end of her relationship with this business.
She entered the establishment late mid morning on Saturday to have a basic Pedicure (this is her normal service), which in their «menu» is said to take 35 minutes.
She describes the treatment and being nothing but «irritating» as the girl doing the treatment was distracted (staring out the window often)
She had to ask the girl correct each nail a number of times because she failed to do an adequate job of filing and rounding the nails.
No cuticle remover was used.
The leg rub that is normally included was nothing but a light stroking of her legs with water (which had fresh lime squeezed into it), did not use any lotion and when she dried her legs, she had to be asked to also remove the remaining pieces of lime pulp that remained.
The polish job was poor, she had to ask for several nails to be done over and even then the overall quality was poor and she had missed parts of several nails and didnt polish the tips.
Within 20 minutes she was told the process was finished (what happened to 35?).
At this point my wife was frustrated and asked the girl about the 35 minutes promised. She was told basically that’s how long the process takes from the time you come in the door to the time you leave.(maybe next time they will add your drive time as well).
My wife explained that she was not satisfied with the service and end result was not satisfactory and asked for some consideration on the price. she was told a 10% discount. Unacceptable.
My wife asked for the manager, of course he had left for the day so she paid the fee (minus 10%) and left.
IN the following days several of the nails have already started to chip.
We called on Sunday and asked for the manager, he was not there.
I called on Monday to speak with him, again, not there but was asked if i wanted to leave a message, i was pleasant and left my number.
Tuesday morning i call again, not there. About 5:30 i called again and spoke with a gentleman, manger had left for the day I left my name and number again, please call .
It is now Wednesday evening, still no contact fro the Salon.
Congratulations to Gelish Nail and Spa for a complete failure in customer service. You have lost a longtime client who will also be sure to relate her experience to others.