Data Doctors

I dropped my laptop off when I could not get it to power on. I asked them to see if they could access the data from the hard disk and transfer it to another source so I could save a bunch of files. (The laptop would not power on and had been idle for over six months following a fire at our home.)
I got a call very early Monday morning telling me they could not get any data off the drive, but would send it to their lab and try again there for more money. I said no.
I purchased a SATA hard drive adapter from Amazon for about $ 8, removed the hard disk (following instructions on youtube), and connected the power and interface cables. The drive spun right up, and I was able to save all those files and the hours of work I had invested in them. Data Doctors had removed the hard drive, but must not have connected it properly.
Save your money and try it yourself first.

I am signed up on the regular maintenance program with Data Doctors. I had an emergency with my laptop computer the other day and John and Calvin at the Gilbert location did a great job of taking care of me immediately. At most computer stores you have to leave it for a long time before you get it back they were able to do it while I was standing there and waited it was immediate service now I feel spoiled. Great job John and Calvin at Data Doctors in Gilbert.

I thought I needed a new fan in my desktop. Their tech thought it was the power supply. Ok, I can accept that it’s the power supply. Can they fix the power supply? NO. They have to run a $ 59 diagnostic first that takes 24 hours. I asked if they could just fix the power supply. Nope. It is «store policy» that they have to run the diagnostic. What a scam.

Very pleased with this Data Doctor’s location. They first helped me get rid of viruses that snuck through my anti-​virus software. They didn’t try to sell me new software products when my present ones are the best available. Since I use the internet extensively, I often create problems for myself. I decided to sign up for a yearly contract at a very reasonable rate. DD techs have been more than generous with their time to solve problems with slow loading of programs. (Turns out the problem is a particular website server not my computer or my internet connection.)

Excellent service! I’ve been having my computer maintenanced at this location for over a year. I went there because another Data Doctor’s location could not accommodate a Saturday service. And the service just got better from there. They have taken care of all all my computer maintenance needs at an affordable price. They are knowledgeable, professional, and efficient. I’m sold, and won’t be going anywhere else.

On September 4^th I went and purchased an adapter for our HP Laptop because the last one was getting hot and quit working. I asked them what was the best cord to get and they gave me an adapter and said that it would work for $ 76.65. I got it home and it didn’t work so I tried to return it with the receipt. I was told I couldn’t return it even though it had only been a couple of days and because I followed their advice. Now I am stuck with a cord I don’t need and down $ 76 bucks! Not sure they understand the term customer service.

I’ve been coming to this location for years. In the beginning, their staff had hardly any turnover so it felt like a mom-​and-​pop type of service. It was great!
Nowadays, the technical service is fine but the customer service is not as great. Every time I come in the staff has turned over. This is a bit concerning because they don’t know the history of my computer problems like the same tech would. The people are nice enough but it definitely feels more corporate. It has lost it’s personal-​feel.
I have been a part of their Quality Care program which was beneficial when I owned my own business and had multiple computers with multiple users. Today, I don’t need the Quality Care, though they don’t let you cancel it without a long sales pitch to keep it.
The cost of repair can add up so it would benefit you to check for online solutions before coming in, especially for software problems. I’ve never come in for a software problem. Use the numerous online tech support for that. It’s free. But for hardware issues, Data Doctors is a trusted source.
Be patient. You won’t get your computer back for several days at times. And before that, you may not know what the problem even is for 24 hours.
Bottom line: getting my hardware issues resolved by Data Doctors has saved me time and money because it extended the life of my computer, parts were cheaper than a new computer (this is not always the case), and they can transfer data between hard drives.