Crystal Cleaners

I have been going here for months. They never remember my name and this week they told me my curtains would cost $ 17 And I thought what a deal. When I picked up my curtains they told me it was $ 17 each curtain! I told them it was a mistake. I thought it was the total price. They did NOT apologize for the misunderstanding or try to make it right. I would not have had these dry cleaned at that price. They just lost a regular customer. This is not the way to run a business. I’ll take my business elsewhere! Seriously? They could not even offer to dry clean my next item for free! It wasn’t like I had ever complained before or just walked in for the first time I was so mad.

Best cleaner in the area. I’ve used them for over ten years. They do a great job and are always friendly!

The owner of this business is more concerned about the parking lot then his business and is very rude to potential customers. I would never spend any money at this facility and I would never recommend it to anyone I know as well.

This place is great. Like the other poster, they always remember my name even if I haven’t been in for months. They’ve gotten the toughest spots out of my clothes and also recommended times when it would be better if I just used the delicate cycle at home. I trusted them with cleaning my wedding dress which not too many places do in house, and it turned out just fine. I highly recommend.

Ok, so I haven’t ever been IN the store, but I called them to ask a question and it was the most frustrating phone call. I called to find out how much it would cost to have a diaper bag cleaned. The lady who answered the phone kept YELLING into the phone «HELLO! HELLO! What? I don’t know what that is? What so you want?» I finally had to explain what a diaper bag is. Instead of giving me a price, she asked me what kind of diaper bag it was and how much I paid for the bag. I understand the kind of bag may have some bearing on it, but she doesn’t need to know how much I purchased the bag for. She then said she didn’t know if they clean bags, asked how much I paid for the bag again and them stayed talking in Korean and then yelling hello into the phone again.
I hung up.
1) please don’t yell into the phone.
2) the amount I purchased my item for shouldn’t affect the price off the cleaning
3) please don’t talk to me in a language I don’t understand and then start yelling into the phone again.
ALL of that means you will not be getting me asva customer.

Took a few garments into this cleaners, specified dry clean only on my denim about 3 times to make sure they knew how important it was. Upon pick up jeans had shrunk and discolored, owner and manager refused to do anything about it, I’m not one to complain and I support local and small business which is why I decided to try this place out, but their lack of customer service was just sad. They didn’t offer to replace my jeans, credit me and didn’t even give me an apology for their making a mistake.

I love this dry cleaners. They are always EXTREMELY friendly. Remember my name and even help me to my car when I have lots of stuff. On top of that, they do an EXCELLENT job with my clothes. I have not only had stuff dry cleaned but a zipper repaired (maybe $ 6 bucks??) and a hem altered. All of it is great work. It is family owned and that makes me happy to give them my business. As long as I live in Gilbert this is where im taking my dry cleaning.