Goodwill – Gig Harbor

I love our Goodwill here in Gig Harbor. I wish some of the prices would not be so high :(.

Very large and well organized Goodwill location. It’s basically the best used bookstore in town! They have an impressive library section.
Prices on housewares can be erratic — ranging from bargain to some things inexplicably priced at even more than retail. But they have lots of sale days and inventory turnover so there is always plenty of deals to be found.
I regularly donate and then pop in to pick up some books and kids dvds.
Also — super long hours!

They have a wonderful selection of items, but the worst management, operations team and no one has any idea of what to do when something is not priced at all, an example is I tried to buy a puzzle that was not priced and the sign said that all puzzles were not priced were, 99¢ But the cashier said that the signs did not apply to Melissa and Doug items. It drives me nuts to shop at this Store. Talking to the management is useless they don’t want to help their customers they just want to get you out of the building. They operationally are broken if a sign in any part of the store states how much unmarked items are we should sell it to the consumer at the price listed on the sign unless it was otherwise Marked. I have worked retail management at one of the largest retail stores in the world for many years and if we treated our customers like that that we probably wouldn’t be around anymore. So for wrap up the store needs to retrain the manager staff, it’s associate staff, and it needs to fix how it operates. People at the store need to smile when talking to customers, and honor whatever pricing they put out for items.

I didn’t even know there was a Goodwill in Gig Harbor. I think it’s relatively new. I was surprised when I walked in that there are two levels to this Goodwill. The clothing and apparel is mainly in the lower level which literally is just like three or four stairs down so it’s not like you have to take an escalator or anything. The upper level is everything else (housewares, books, movies, toys, electronics, etc). The Goodwill does have a ramp to get to the lower level for those that have wheelchairs or any sort of handicap.
I did notice that they didn’t have any televisions in the electronics department so if you’re coming for that, you might want to look elsewhere. Each department seemed really condensed and small with not a lot of overall items. There was variety, just not a lot of quantity. I also found the prices to be a bit higher than most thrift stores. I found in this store, like many of the thrift stores are starting to do, that they mark up the items they classify as «designer». Really though, some of the designers they think are designer brands are not really that great at all. I also didn’t like that they have the t-​shirts up high, so it may be difficult for someone who is height challenged to pull the shirt down from the rack without breaking the hanger or pulling several other shirts down in succession.
At least it was clean and well organized and not too picked over. You don’t have to get special access to get into the fitting room with notifying the cashier and there is ample parking. Sadly, I didn’t find much in this Goodwill that I wanted to buy, but this review is subject to change since thrift stores rotation their stock on a regular basis, so maybe I’ll score big on another day.