Noodles & Company

This was my first time visiting a Noodles & Company so I really wasn’t sure what to expect. I wondered if they could pull off both Asian and Italian dishes that would satisfy both. This time around I decided to go for the Italian flavors. I was using a birthday coupon that I received from signing up online. The coupon was for a free regular bowl of noodles. I was pleasantly surprised to see that the coupon would include the premium proteins like chicken, shrimp, and steak. I stepped up to the counter, presented my coupon and ordered with no issue. I chose the Alfredo montamore. It’s spaghetti with a four cheese alfredo, mushrooms, tomatoes, spinach, and parmesan chicken. I was given a number and took my seat at a table.
When the food arrived it looked and smelled great. I was given silverware wrapped in a paper napkin. It was pretty good. Although I did have some critiques. The alfredo was not creamy enough in my opinion. It was a bit light and kind of oily. I guess they are trying to go for light and fresh but when I hear four cheese alfredo I think creamy and rich. The tomatoes were also a bit green and not as ripe or sweet as they could be. The chicken was definitely the star of the dish.
I wonder how the Asian will stack up when the Italian was just okay.

I visited this location tonight. I ordered 6 cheesy bread, only five came out. I asked three different staff to bring me the missing piece over the course of an hour as my friends were eating but it never came. The were several teens doing nothing behind the counter the entire time. This location needs an actual manager present at all times. It’s sad because I love noodles!

These guys are awesome here. Juat got my wisdom teeth out last week, and was really craving some noodles and co. My favorite dish is the steak stroganoff, but i knew the steak would be too tough. Asked if they wouldnt mind making my steak a little more soft for me so i could enjoy it without killing my jaw. They did it with no complaints, and even checked up on me to make sure i was handling it well. Best dish ive had here so far. I’ll definitely be back!

We have been to Noodles and Company several times. This location is new for us because we just moved into the area. Clearly there is no responsible management on site to show the younger people working here what «customer service» means.
We called at 9:35pm last night to place an order for pick up. They close at 10. We knew that. We asked several times «are you sure it’s okay to order, we will be getting there close to 10». The young unenthusiastic person on the other end of the line reassured me that the order would be made and ready for pick up when we arrive. In fact the time that she said the order would be ready was 5 minutes AFTER they were scheduled to close.
We arrived at 10:02.
The girls behind the counter said simply «our register is closed». THAT’S IT. Not, sorry your order couldn’t be processed, or we can’t charge you so we couldn’t make the order. The guy who peeked through the locked door rudely said we are closed.
They could have called us when they KNEW the order wouldn’t be made so we wouldn’t drive over there. Why do you ask for our information when we call? Perhaps you can use our name and number to call us and fill us in on the decision you probably made as soon as you hung up…
Whoever hires, manages, this crew needs to do some better screening for people who service the public.
This could have been a very easy fix.

Not sure where all the hate is coming from. The reviews here caused my gf and I to go to kentlands for the past year, but decided to give it a shot the other night due to not wanting to drive all the way there when this store is within a few minutes.
Food was perfectly fine, and no different than the kentlands location. Customer service was fine. We will now be going here regularly instead of making the trip out to kentlands.

I love noodles company. I was so happy that they added a new location at Germantown. Japanese pan fried noodles and pad thai noodles are my favorite. I can go to this place often! If you haven’t tried their Pad Thai noodles you don’t know what you’re missing!

First time eating here, offered a free lunch for my company. The employees and management were really nice. Food was good. Noodles were little undercooked but in all I would try out again. I had Pad Thai.

My go to dish is the pasta fresca, which now I have to customize it when I call ahead because now they make it with whole wheat pasta, which I dislike, so I order it with penne pasta and with feta cheese, which adds flavor to the dish. The staff is friendly too.

Kentlands locations much better

It’s a shame this location has been unable to attain the same level of consistency as the one at the Kentlands. Since they opened we’ve been here several times and although they do seem to be trying, there’s still a lot of work to be done.
There’s no excuse for dry chicken breast and flat bread that cracks in half. I’m also upset to see the dirty bus pans being placed on already cleaned off tables while another table is being cleared. I’m certain there are plenty of other cleanliness violations happening behind the scenes as well.
After several visits with inconsistent quality and service I’m sorry to say that we will not be coming back to this location. We love the menu at Noodles & Co. but we’d rather drive the 10 extra minutes to the Kentlands location to ensure we’ll have a better experience.

The other reviews are pretty spot on. I think management needs to get a better handle of what’s happening at this location. I am a fan of the N&C chain but this location is extremely sub par to the other locations we’ve been to in the area.
My husband and I have been here a handful of times. He usually ends up with a dish that is under portioned or doesn’t have enough sauce. Last night it was my dish that was extremely over cooked. The noodles and eggs in my Pad Thai dish (which is one of my favorites) had burnt black spots on them and the noodles were very dry.
There were 5 employees I saw while we were there and it wasn’t especially busy (there was no line when we ordered) but it took awhile for us to receive our food. The floor around the cashier and soda machine was sticky and you could see red liquid on the tiles in front of the soda machine (gross!). There were tables & booths that had dirty dishes left on them when we walked in and when we left they were still there. Customers that came in to eat after us were walking around trying to find a good table to sit at since none had been cleaned off in the 45 minutes we were there.
Like I said before, we’ve been there many times since this location first opened and it has never once been good on all accounts. I was trying to give them the benefit of the doubt as they got started but they are still struggling. I really LOVE N&C so I truly hope that someone is able to turn this location in the right direction!

Yuck! Daughter’s meatballs were crunchy and my steak was dried out and chewy. Best part of our experience was the soda machine with the many options to choose from. Not a huge fan of N&C to begin with but Kentlands location is so much better.

I love Noodles & Company in general, so I was excited to find out about this location. I went and it took me over 40 minutes to get my to go order which was just tomato soup & dumplings. They kept apologizing but what was most frustrating was to see them ladle out bowls of the same soup I ordered to people who were dining in. Their system needs to be more efficient. They gave me a «free bowl» card to make up for it but I won’t be going to this location again.

The restaurant was filthy. The food was cold and the employees had no direction from their manager; in fact management presence wasn’t there. This place needs a clean up and full flip of management to salvage this institution. I’ve never been this dissatisfied with such lackluster service. Not recommended. (I wouldn’t even consider giving them a star.)

Milestone location vs. the Kentlands location
— The Kentlands location has consistent entrees and consistently efficient staff
— When the Milestone location opened several months ago, the food quality was poor. It couldn’t compare with the Kentlands location. the food quality has improved in the last month and is about on par with the Kentlands. However, the service is very inconsistent. Sometimes it’s good– it was quick to order, tables were clean, and the food arrives in a reasonable time. Other times, I have to wait for staff to decide to help place my order even if I’m at the front of the line and sometimes there are no clean tables b/​c staff hasn’t bused them.
If I’m able to go the the Kentlands location, I prefer to, but sometimes Milestone is more convenient. With more involved management, this location could be more consistent and draw more customers.

Decent food, but it took FOREVER to get our to-​go order (annoying when we were already leaving late during a road trip up north) and the restaurant didn’t feel like it was in the safest of areas. I still have to give it at least 3 stars, as the food was fine and I’m generally a big fan of Noodles & Co.

I’ve been to this location a handful of times now and I agree with the other reviews… the service/​food is inconsistent.
–It looks like most of the staff hates working there… not a very friendly atmosphere
–Portion does seem smaller than my go to location at Montgomery Mall
–Long wait even though there are only three customers in the restaurant
–Had an experience, where I ordered online and the husband ended up waiting at the store for 30 minutes for pick up. (someone did hand him a receipt and said bring this back and dinner is on us. However, nobody is going to believe us since there was no signature or note. just a plain receipt.)
–My noodles were stuck together= inedible (picture shown)
Love Noodles and Company but wish this location would clean up their act. Will continue to visit if I’m desperate.

This is one of my favorite semi casual dining chains. I am a huge pasta lover, so whenever I need a fix I come here. I used to go to this place in College Park all the time when I was in school. I’m so glad they decided to open up a location in Germantown! I really like how they give you a taste of all different cultures. I haven’t been disappointed by them yet!

Management needs to take a more active role in this location as my food and service has been inconsistent. The last time I was there the service was very slow (there were only 2 other people in there) and the woman taking my order was unfriendly, unappreciative, and got my order wrong. Offered no apology when I later ordered some to-​go items and notified her of the error. Also, the last two times the pork carnitas has been extremely dried out.
N&C is one of my favorite chains and is usually consistently well managed. They serve fresh made food quickly and there are a lot of healthy options.
I do like that I can take the kids somewhere quicker and cheaper than a sit-​down chain restaurant, but with food that’s just as good. Kids will always gravitate towards the mac-​n-​cheese or pesto pasta, but for me there are great salads, a killer Thai hot pot soup, or even one of their new sandwiches (which I haven’t tried yet).
Read my prior reviews for more details on the location…

I was very excited when I found out that noodles and co was opened in Germantown so a friend and I went for lunch.
I got the pad thai and my noodles were kind of crispy and stuck together and there was chicken on my friends vegetarian sandwich. My friend also got the mac n cheese and there were a few random spaghetti noodles in it. This bothers me because it makes me wonder what else is being cross contaminated.
There were plenty of open tables when we went for lunch but we had a lot of trouble finding a table that had been cleaned off from previous guests. It was very messy but we ended up finding a long table in the center that had one end clean. We finished our meals before anyone ever came out to clean all of the dirty tables. I’m assuming that they must be understaffed.
Not sure that I will come back to this location considering the other locations that are close by are so much better.