Dryve Cleaners

I’ve been using this dry cleaner for the past two years, with no complaints. Recently I took in a 35-​year-​old Brooks Brothers trench coat that had gotten a bad stain on it. When I picked it up, not only was the stain gone, but the trench coat looked brand new. I was stunned (admittedly, it’s possible that was the first time it had ever been cleaned, but still). Very impressed.

Can’t I give less than one star???
1. Took in a dress shirt to be dry cleaned.
2. Shirt came back with a mark on the collar that wasn’t there when I brought it to them the first time. They graciously offered to re-​do the shirt.
3. Shirt came back with the same mark on the collar. They sent it back again.
4. Shirt came back with the mark on the collar greatly reduced, but still noticeable, but NOW there was a terrible new stain right in the middle of the front of the shirt! They sent it to be re-​done AGAIN.
5. When I went back to pick it up, it wasn’t there. They called the owner/​manager, Helen, to ask about the shirt, and they put me on the phone with her.
Within about 10 seconds, she was SCREAMING at me «I didn’t do that, I didn’t do that!!!» I was completely dumbfounded by her aggressive and hysterical reaction AND her total, instant refusal to entertain the possibility that her business ruined my shirt (though it is obvious that they did!)
6. About an hour later I googled Dryve Cleaners and found one review that described the EXACT experience I had just had AND even identified the owner/​manager Helen by name!
AVOID THIS BUSINESS ! ! !
I had been using this dry cleaner for several years (with mediocre results, admittedly, but it is the closest to my house), but NEVERMORE. NEVERMORE!