T-Mobile

Went with my mom to get new phones and were immediately greeted by Zach. We had a bad experience at the Preston store in Plano where they kept wanting to charge us restocking fees. I understand the fees but Zach at the Garland store explained we could use our upgrades and avoid the fees. Why couldn’t Plano inform us of this?
Anyway, looked around and Zach explained the differences of the two phones I was stuck on as well as my mom. He was very honest and knowledgeable about the phones and not just looking to make a sale and get his pay check off us.
We were later introduced to Chris who did all the paperwork and transferred our info to our new phones. He was very professional and friendly and explained in detail about our bill and upgrades we had.
I know going to phone stores is a pain but this store had a great group of guys that were completely patient and gave us great customer service.
Overall I recommend T mobile customers to come to the Garland FireWheel store for any help. Chris and Zach made our experience 100% and got the 5 stars.

I have had nothing but great experiences here because of Rashad. If he still works there, see him, because he is so knowledgeable and helpful!