Reyna Hernandez, OD

I went to this establishment for new glasses. I took with me, a pair of readers I bought and loved the frames on and wanted to have them fitted with my new lenses. I was told it was not a possibility. Picked out frames and had an order ready to go which was gonna cost me somewhere around 400.00 WITH insurance coverage! Next day I call and tell them I cannot do it and they are too expensive, so they say, they will stop the order and when I can to come in and we will draw up an order for a more affordable deal. In the meanwhile, I contact two different optical places that tell me without a doubt, that they can indeed fit the frames I want with the lenses I need. So, I call this establishment back and tell them that I have found someone who can do the job on the frames I want and I want my initial (half payment) outlay of money back. They said no, their policy is no refunds. I have had my insurance people speak with them, corporate from Vision Source speak with them and they are not budging. They both said how badly they felt and feel she is being unreasonable. I filed a complaint with the BBB and still waiting to hear anything on that. This has been going on since Sept 29 and now it is Nov 16! I just want my money back and I don’t want the glasses that they said they would NOT order, they KNEW I did not want them. I am ready to call channel 8 news to give them my story. Oh and I did not mention the fact that when I was seated having my eye exam, Dr. Hernandez pulled out her script pad and wrote me a script for eye drops for my «allergy eyes» as she called them without even asking me how my eyes felt. She said be sure and see me back in two weeks. Of course, so she can get even more money from my case as then she would be getting paid by my BCBS for the follow-​up. I didn’t get the script filled as I did not need the steroid she said I needed. She sells jewelry in her waiting area, leftover from a business she was previously in. She is all about MONEY and getting as much as she can even if it is mistreating the people that walk in her door. There is a five star rating up above, she gets NO STAR as far as I am concerned.