LensCrafters

«Firewheel Eye Care»
Walked in Firewheel Eye Care to get my yearly check up for Glasses. Very Rude staff, starting with the Dr. I was here last year & received the same Hostile attitude, if even worse, but decided to give it another try, never again! I cant say the same for the place next door, where they sell the frames. I was greeted and taking care of and spoken to very professional at all times. I actually ended buying my frames there & my lenses elsewhere since I don’t have my new prescription yet. I ended up going to Vision Works way different atmosphere, I felt very comfortable and welcomed.

This place has excellent services. They spent so much time and detail on making sure my wife, my daughter, and I had excellent fitting glasses. We used a mom and pop place for the previous purchase and has such a bad experience. This place was like being treated like royalty compared to the other. Very attention detailed.

On Friday I called this LensCrafters to see if they had a specific style of frames in stock, this is my first time ever buying glasses and I live about 45 mins from this location. The lady that answers the phone informs that they are super busy and that she would take my information and give me a call back. Okay that’s fine, I understand how retail works. This was around 1 pm, by 4 pm I still had not heard back from LC. So I call back, this time ‘Linda’ answers, I simply ask if she can tell me if they have a certain style in stock — she instantly throws me the same line the other lady did. I ask if there’s anyone else around who can take care of me because that’s what the last lady said. Of course there is not, and Linda ensures me that she will ‘personally’ call me back. Take a wild guess, think I ever got that phone call? Nope, so if you’re looking for superior or even just decent customer service, I would suggest looking elsewhere.

Friendly and helpful staff. I’m very picky and I probably looked through all of the glasses in the store but the staff helped me and I finally decided on one and couldn’t be happier with my decision.

I was very pleased with my recent experience with LensCrafters @ Firewheel Towne Center. Staff are very friendly and helpful and they have a good selection of frames, with a large range of cost per frame to fit any budget. I love Firewheel Towne Center anyway because you can often park at or near the door of each business; especially if you shop during the weekdays. And, if you must park in one of the lots, the walk thru the Firewheel «village» of shops and restaurants is so pleasant. I was apprehensive to say the least about glasses on this visit because, due to a brain injury, I’m now required to wear glasses with a prism all the time (all new to me, since i have only worn glasses for driving in the past). I knew ahead of time that prisms are difficult to get use to and that the prescription will more than likely have to be adjusted multiple times and may never completely resolve the double vision issue. So, I was a bit overwhelmed going in. But, not after meeting Laura. She was so helpful and kind. We got through the process fairly quickly and picked out some lovely frames. Delivery was just as expected — quick and smooth. I have 90 days to change my lenses as needed without additional cost and frame adjustments are free for the life of the frame. All in all, I’m very pleased with their service and product.