Sam’s Auto Land

Amazing shop! Speedy service and if there is a problem with your repairs they fix it and no extra charge! Thank you VIC and Sam’s Auto Land team! I hope to never need repairs due to an accodent again, however if I do I know where I’m going!!!

I have been using Sam’s Auto Land for over 15 years and they have always taken very good care of my vehicles when involved in an incident. I totaled my 5 series BMW 2 days ago and the enterprise rental car on-​site is convenient. Thank you guys!

It was recommended by my insurance company so I went to this shop after my car was hit and run while parked on the street. When I picked it up I thought it was perfect and I was happy with my car but when I got home I saw the difference of the side where it was hit And the other side of the car, it was just fine and not the perfect impression that I thought AND what made it worst is when i found out that i now have a used and old spare tire when my car is brand new with a brand new spare tire that has never been used. I did not inform them and thought it’s a waste of time to come back because i already signed the release paper and they may deny everything that i will say. This is just a BEWARE reminder to the people who still prefer their business to check everything in your car before you sign the release papers including those that is not part of the initial problem.

They use used parts to fix your auto or fix old parts (heat and hit with hammer) and charge insurance for new parts. And when you come back they give you the. «runAround» SAMs auto used to be the best, guess I’ll go to ForeignAuto body around the corner (they do custom & insurance work, people say there a little pricey, but they use BRAND NEW parts !

Best people I have ever had to deal with at a body shop had my hhr there for body work and they got it back to me a week be for they estimated.
I highly recommend them.

All they care about is making money off your accident when it’s stressful enough the last thing you want is your car totaled or a mechanic lying about what they real intentions are saying that we fix things right way well the right way to go about things isn’t finding the highest price on every part and highest paint match those are wants not a need and is especially when your paint on your car is all damaged already why would I want you to match a decaying paint job when I tried telling the guy that I don’t want it to look nice I even have my old bumper all it needs is a hood and a hood for a 98 Honda is 90 dollars you can even find one cheaper but they try every way to total your car to make a dollar off of it. Dealing with them on top of dealing with the stress of an accident is overwhelming. STAY AWAY FROM THESE SCAM ARTIST!!!

I was greeted by a very soft spoken gentleman who made me think this is the best body shop in the world, he told me there’s no other way but to do their absolutely best job. And if I’m not happy, I can always bring it back.
I asked «Is it TOO MUCH to ask if they can cover my dashboard with my own windshield sunshade because you will leave my car outdoor for almost a week in the summer?» He said: «Not at all. Absolutely.»
Since I pass by their shop every day, I made three stops to check the status of my repair. Every time I was there, the dashboard was not covered. No big deal, it’s not their job anyway.
I was in a hurry when I pick up the car, figure they’ll take care problems if there’s any, so I didn’t check it well.
A week later, after a car wash, when I waxed the car I found an area under the head light have bubbles in the paint, no big deal. But when I called the same guy who took my car in, I totally didn’t get that warm and fuzzy felling like before. He sounded like another person.
He said they’ll have to take the head light and bumper out to fix it if I want to do it. And I need to schedule my visit. They’re busy. There’s no scheduling when they took my car in the first time.
I’m not saying you shouldn’t get your repair job done there, just be careful and don’t expect too much from the promises. Check your car really well before you took it home, ask them to correct flaws right away, going back is not as pleasant as going in.

I had a minor accident on my driver side door a couple years ago. I brought my car in for a repair thinking it’s a good repair shop. Nope. Though, everyone was nice but the repair took longer than expected. 2 years later, the shinny coating of my door is completely gone. I am not sure if I want to come back here again…

The team at Sam’s was very helpful and professional. My car was completed before the deadline. The text message updates were a nice touch to keep me informed on the status of my repairs. All around great job guys!

Top shop, great staff. See Arnold. He is your man! Definitely being your auto in for body shop repairs. Got my thumbs up

The lock for the driver-​side sliding door broke off of the door and fell into it. I took my 2004 Toyota Sienna to my local dealer and after looking at the problem, I was told that I needed get the lock welded back onto the door and they don’t weld anything. Wth? I was referred to a local body shop, Sam’s Auto Land to have them look at my van.
I went to Sam’s Auto Land to get an estimate for the work and Henry took a look at what had happened. He jumped on the computer to find the part and item number and then called up Toyota to order the part and have it delivered the next day. Henry was going to call me when it came in and then squeeze me in after I got out of work, to install the part.
Henry called me in the early afternoon and asked me to bring in my van as soon as I could. After I arrived at the shop, Henry told me that he would keep me updated on the install while I waited in the waiting area. After an hour, he came to point out what the problem was. Three bolt seats that were part of the door had sheared off and the metal in the door was too thin to weld anything. I had two options: buy a new door for about $ 1,000 or he could save me some money and have the shop specialist get some thin washers and bolt the new lock to the door. I opted for the cheaper choice and it worked fantastic. I just won’t use that door anymore. There was no guarantee for how long the bolt-​on method would hold.
Henry was courteous, professional, and willing to help me solve my problem and save me some money too. I had taken a vehicle to Sam’s about 11 years ago after my vehicle was struck by another car and they did excellent work back then. They still are doing fantastic work and I would recommend them to anybody who needs body work done on their vehicle.

Job well done. They do great auto body work and they are very informational and helpful while your repairs are is progress. I have used them every time I was in a car accident and they get the job done fast. love these guys and there work.

Took my car here after I was involved in an accident after a lady ran a red light and damaged my 14′ Camaro SS front end. At first I wasn’t too convinced after seeing negative reviews. But I gave it a shot. Had the car picked up from my house since the car wasn’t able to be driven since the wheel axle broke. The guy who helped me was Bert. He’s serious and will help you till your satisfaction. He helps you through the whole process and tells you everything that’s gonna be done to the car. While the car was getting fixed I was able to go to the location to see how the car was doing. These guys know what they are doing. My car is exactly the way it was before the accident as if nothing ever happened. You get lifetime warranty so if there’s a problem with your vehicle they will fix it at no cost !
Only negative thing is there was 2 delays. They told me it would be ready a certain date but it wasn’t till 2 weeks later. And also had to take car back because alignment wasn’t done well.
Other than that they are great, I am happy with my baby !

These guys are pros! Great service. Great work. Generally good people — you can’t ask for anything more.

Sam’s Auto Land was GREAT. I backed my Kia Sportage into a wall. I took it to Sam’s Auto Land! They were friendly and knowledgeable. They performed the body and paint work on time and flawlessly. Everything was done at a fair price, I would reccomend to a friend! Thanks SAM’S AUTO LAND!

Terrible place. I would NEVER use them again and only did at the recommendation of Mercury insurance. Besides not completing all the work they were supposed to do, they gave me the car with NO gas. I drive a mile to gas station and put 15.453 gallons of gas into a car that lists the fuel tank capacity at 14.5 gallons!!! Talk about driving on fumes. Now I have to take car to dealer and pay out of pocket to fix what they wouldn’t. Not to mention that it took them one month to complete the work!

HORRIBLE customer service.
I’ve had work done here in the past and it was done well, but my most recent experience was a disaster. We got rear ended, so we brought the car to Sam’s. They love sending you texts about how your repairs are underway and they are on track for the completion date, but I didn’t hear a thing from them when my car wasn’t ready. Their texts clearly say they would call if my car wasn’t ready at the promised time of Friday at 4pm.
Friday 3pm: I leave work early to clean out the rental car, move the kids’ car seats out and get the rental filled up.
Friday 5pm: I go to Sam’s and my car is not ready. They said some of the work needs to be completed and hopefully it will be done tomorrow. This is inconvenient. Did I just mentioned that I took off from work early, removed the kids’ car seats and filled up the rental car and now my car isn’t ready? Why didn’t you call?
No apology from their staff; it’s like they really didn’t care that I’ve been inconvenienced. The only thing they said after I expressed my displeasure was, «We should have called you.» No kidding. It’s called courtesy or customer service. Good thing I hadn’t returned my rental car yet.
Saturday 1pm: No call; no update.
Monday: Car is finally ready. At least the repairs seem to be done well.

No one ever wants to take their car in for repairs. However, I was super pleased with Sam’s Auto Land. I was recommended by my insurance company (Allstate) to take my car here after I got into a car accident. I believe Sam’s Auto Land has different reps for the different insurance companies they handle. I dealt with Vic the entire time and he was great.
PROS:
— Great customer service — friendly receptionist and super helpful rep.
— Constant communication from Sam’s Auto Land (via email or text depending on your preference) letting you know how your car repairs are going.
— Shuttle service was convenient and they offered to pick me up when my car was ready too.
— Reasonable prices.
— Lifetime guarantee/​warranty (or something like that) on the work done.
— Quick turnaround times! My estimate went from 10 — 12 days to 4 days (including a holiday/​non-​work day thrown in there) to being done earlier than even that.
— They vacuumed out the inside of my car. It was definitely a lot cleaner when I got it back versus when I brought it in, so much appreciated!
CONS:
— TINY parking lot. It’s super cramped in there with only six spaces and the aisle only being about as big as one car length. Be careful not to get into an accident on your way out! :)

Took my car here after a high school girl hit my car since it was close to work and one of the places that will handle a Mercury claim.
Made an appointment to get my car inspected and after waiting for a bit, a guy went with me to take a look at the car, took some pictures, and discussed what will be done. Turned out to be a minor fix and he said that it’ll probably take 1 – 2 days.
Got a call 3 days later saying my car was done. 1 day more than estimated, which wasn’t too big of a deal. Since it was a minor fix, they explained what they did for a bit and handed me the keys right at the reception. Pretty easy process I must say. Would’ve been nice if someone came out and showed me what they did though, like a few other body shops I’ve been to.
Car looks great and drives well for now!

I’ve been eager to write this review as the only good thing about my brand new car getting hit by a lady wearing hot pink with a cast on her primary arm was the service I got from Sam’s Auto Land.
I choose Sam’s bc they work with South Bay Toyota and since that is where I purchased my car I wanted to keep it in the family so to speak. I showed up about an hour after the accident and just getting off the phone with my insurance company and even without a claim number they still took my car and started the paperwork.
It was pretty much a breeze and I basically signed a paper, showed them the damage, got the sympathy of «You don’t even have plates yet», offered if I needed a ride since I live local, and was on my way.
I had to make a stop by the following day as I left some things behind that I needed and they were more than accommodating to escort me back to the work area to get them. I also had the claim number to give them and they were on top of it and had it already. I had to stop by a second time the day before I was to get my car back for one last thing. At this point my car was in the painting process and completely wrapped up, taped and covered in plastic. I felt so bad that they had to unwrap one side but the kind man that showed me back said it wasn’t a problem at all.
Everyone was kind and provided great service. They really made this annoying situation a easy breezy experience. There is an Enterprise Rental Car Company on site so if you need a car it is very convenient. They work with most insurance companies and their is an assigned Sam’s rep per each company. Someone always answers the main phone number and sometimes you may have to leave a message for you primary contact but they always called back fast.
Picking up my car was a breeze. My insurance check came in my name only but I was just able to sign that check over to them. They DO NOT take personal checks so debit or credit cards are accepted only.
The only downer is that they are located on two major busy streets– Western Ave and Artesia Blvd. Their shop is large but the parking lot in the front is narrow and kind of hard to get in to off busy Western Ave. as if you are heading there via North, West or East you have to pass the place a little ways and then make a u-​turn. Do not dare get tempted to park in the HUGE wide open Yorgo’s Burger lot as they have a parking guard out on the hunt.
Even though I only had to cover the cost of my deductible I felt the repair cost was reasonable and actually veered towards the lower side for all that they fixed. I highly recommend Sam’s Auto Land for auto needs.