Enterprise Rent-A-Car

My experience started ok, I arrived at 1240 to rent a vehicle, I did not have a reservation so I was just glad they had something available. The place was very busy and It looked like they were under staff. For the Most part I’m a very patient person, I had a meeting I needed to be at at 2 P. m it was 1:30 and still no vehicle. The gentleman, I can’t remember his name at the couter (the shorted Afro-​American) was very nice, and continue to apologize and thank us for our patience, while the vehicles were being washed and cleaned. I even ask if I could just take it dirty so I could make my meeting but he guaranteed it wouldn’t be much longer. as promised he did deliver, and not only did he deliver but he upgraded my vehicle for free, and ofered full fuel service option once I dropped of the vehicle at LAX and of course a 10% military Discount. Before I left he asked me how customer service was and I just responded with you made it happen, however I was frustrated about making my meeting that I failed to realize he was doing everything possible to accomodate everyone and if you are reading this review I apologize and I was very satisfied with the service. And for those who care to know I did manage to make my meeting on time with 2 mins to spare. I have rented from enterprised all over the United States many many times and will continue to do so. Thanks.

Whitney and Kelvin had the BEST customer service despite how busy they were. The place was extremely busy but their demeanor remained the same.

I will admit my 1^st experience with this Enterprise was not the best. The employees were great but the experience sucked. I won’t go into that visit because it wasn’t bad enough for me not to return or not recommend them. I totally love the convenience of the office.
I had a late pick up so I was expecting to get in and out. I noticed as I was entering the parking lot that I didn’t see the vehicle I reserved but I brushed it off and went in ayway. We started the rental process and I realized I left my debit card at home. Not only did they take me to get it but they waited while I snatched a utility bill also and back we went.
When paperwork is completed, we walk out to the car and pass what I thought was my vehicle. We get to an SUV that was larger than what I had reserved. Apparently what I requested was not available and I was upgraded to the larger vehicle automatically.
When I returned the truck six days later, they even honored a certificate for a free half tank of gas that I had received from my first visit for unsatisfactory service, that was 8 months ago. I love this Enterprise

I had wonderful service thru Whitney Powell. When she asked how my experience was overall I had to be honest in regards to my experience at the Gardena location. After letting her know my comments, she gave me a partial credit and also shared that local establishments share the same rating score. I would have given this store a ⁹⁄₁₀ and the Gardena location a ⁵⁄₁₀. Enterprise overall is a great company, I base my experiences from the Cypress, CA location.

I gave them a one star and that’s one more than they deserve. You can’t mark a ZERO. I reserved a car with the promise that I would be pick up at 4:30pm. At 4:35pm I called them to find out that they couldn’t get me for another 45 min. to an hour. I need to be at the airport to pick up my grandkids. I was upset and worried and tried to call other places, but with no luck. After I got a way to the airport I called and cancelled. When I first called the call center answered and told me that if I used my debit card I would need to also bring a current utility bill, and two personal references. Then when I called the office they said I also needed a current pay stub. I have rented cars many times including other Enterprise offices and never been told I need all that. If you wanted to steal a car a utility bill isn’t going to stop someone.
I highly recommend DON’T GO THERE.