Enterprise Rent-A-Car

Poor service it’s the 3^rd time I walk away with out the car I reserved for different reasons

This is my go-​to car rental place. The staff are great. I go in and out quickly. No problem returning as well. Fast and good service. They even do courtesy call to check up on the car.

What a bunch of idiots. Rented a car from enterprise yesterday that had engine problems. Went in to exchange the car the very next morning and they gave me attitude telling me they didn’t have a car for me. I had my wife and 2 year old grandson with me and didn’t want to drive the car the way it was. They didn’t care. I asked if they could get another car from one of there other enterprise locations and they said I should call. They didn’t care. I asked if they could call them to explain. They said no. They didn’t care. Well guess what. I dont care for their customer service and bitchy attitude so I DON’T CARE to rent from them again. I had a car accident a couple months ago and gave them over 3 weeks of rental money but never again. They lost my business forever. What idiots!

This branch is amazing! I recently had engine failure and do not have a vehicle. I came here looking for a rental and got more than that. Great customer service, great deals on my rental, and a pretty good selection of cars to choose from. Everyone I have encountered so far has been extremely pleasant and friendly. Almost better than buying a car from CarMax (wonder where my engine fail came from lol). If you looking for a quick rental with good customer service, stop here. Trust me they will help you.

We always have a great experience with Enterprise. Its really convinate to get picked up and dropped off when needed

They have great customer support, friendly staff and after we dropped off the rental, they arranged a ride for us home. Will definitely use them again.

Bought a car from Dorian and Sherwan at this branch. Great experience overall! I was out in Southern California visiting my family and they were able to work with me by preparing all of the necessary documentation so that i wasn’t stuck at the dealership for hours on my vacation. The cherry on top is they were able to come to me to deliver and sign for the car! Amazing customer service and I will continue to recommend to friends that buying a car through enterprise car sales is the real deal! Thanks guys!

I give this place 4 stars because since iv’e became a regular customer I have always been treated well. Their customer service is boss. My go to guy is Will he’s awesome. The last visit he told me he would have me processed in 10 min because i told him i was running late for an important meeting he had me in my car in 8 min I made it to the meeting on time.
Thanks Will

I’ve read the reviews not to sure what they’re talking about but I have had a great experience. No one has ever pushed any insurance on me, nor attempted to claim any damage or done anything out if the ordinary. I came in for a basic vehicle since mine was in the shop, they allowed me to rent a Jaguar XF that was sitting there since that customer didn’t have a credit card. I agreed to it and had a blast. If It gets busy guess what you wait. Just like anywhere else.

I’m giving Enterprise Car Rentals in Gardena four stars because their customer service was so good. They met me at the body shop, and the rental process went very smoothly. The Enterprise reps were really concerned about good customer service, and my car rental experience was painless.
Negatives: Call ahead to reserve your car, because the entire Enterprise fleet is usually rented out on weekends. If you just walk in, you take what’s left.

The worst. Had my reservation at «noon» arrived at 12:10 and was greeted with and I quote «we are closed. You have to leave.» At first i thought it was a joke, but no. The sad truth is that the gentelman had no interest in showing any courtesy or at least a mediocre leve of customer service. Although I had a reservation that said pick up at noon not pick up before noon, I was sent away without any attempt to be helped. When I asked why I couldn’t pick up the car taking in consideration that everyone was still there, I was reaponded with «I clocked out.»
Pretty much a joke
The good thing is that there are plenty of car rental options out here.

Long wait for terrible cars. Make sure you check everything about the cars here. There was a terrible odor being emitted from the back seat of my rental (black Nissan versa). I don’t even want to know what that smell was.

This place is super crowded. Expect a wait. BUT, the sales people are very professional and courteous. They will take as much time on helping you as they will help the next customer. Patience is a virtue.
I really wanted to highlight the great customer service from Cindy!

i know this place has bad reviews, but i gave an extra star just because of LARRY. he was the employee who helped us and was extremely helpful and great customer service to me and my husband. whenever you go ask for him ! he treats you as you should be treated and makes sure you get the best deals with the best car for you. i noticed the way some of the other employees talked on the phone to customers and they are just plain rude. some of them even seemed like they hated life, the returning of the car took FOREVER but it was also a friday and larry wasn’t inside yet. but once we seen him we got serviced right away. very satisfied with our experience due to him. a big thanks and we will return probably if needed.

Great customer service whenever I visit this location!
This is a small home branch so they don’t have a wide variety of cars.

wow seriously terrible customer service!
I called for a quote and he gave me one, and then asked me for my name and number.
I explained that I was just getting quotes and I would call im back and he said that the rates are subject to change.
I explained that I understood and told him I would call him back and did not want to give him my number just yet and he just hung up on me.
Seriously? thats what you do when a potential customer is inquiring for a quote?
they need some proper training.

I’ve had roughly 30 rental car experiences and this has been by far the worst. The comments written previously regarding the long wait and the fact that they try to scam you into purchasing more expensive models by not accurately quoting the price are 100% true. On top of that, the person working the desk (Eric) hung up on me after I asked him to take down instructions on how to pick me up from work. He stated that I could not speak to the driver directly and that he wouldn’t pass directions on to him. Because of this I had to wait outside the office for roughly 35 minutes while the driver tried to find me.
Lastly, the fob key they gave me had a weak battery and I had to hold the key directly next to the push start button to start the car. Luckily the battery didn’t completely die which would have stranded me somewhere.
Keep in mind that all I expect is to be picked up on time, and that my wait isn’t long. I don’t think that’s too much to ask but apparently that monumental task was too much for this piss poor organization.

Very poor service, long wait, they try and scam you to upgrade when they know your insurance is paying for it, telling you they do not have any cars left. «This is all we have left, sorry you need to up or wait.»