Chase Bank

Forced to come here since branch on Rosecrans closed. What used to be a 5 minute stop to deposit my check now takes 30 – 45 minutes. They have only 2 teller windows, it’s absurd. Should have closed this location and kept the other one open. Time to switch to a credit union

I would give this branch zero if I can. The management does not know what they are doing. Why in the world would you have a line of 20 – 25 customers with 1 window open? Then you would have a teller that pops in and out of the door to help here and there. For goodness sake, just open the window and help out the customers. Then you would have employees inside their office cubicles doing nothing to help customers. Avoid at all cost if you want to wait 20 – 30 mins in line. Better off driving an extra 5 mins to get to another branch or even another bank!
FYI, this problem existed before the closure of the branch on Rosecrans. The problem is probably twice as bad once the closure is in affect.

I really don’t understand why they would renovate this bank to only have 1 teller. Currently writing this in the line I’ve been waiting in for 45 minutes. No manager or banker has apologized to us for the wait or anything. Horrible service. Luckily I don’t bank with Chase, Wells Fargo would never do this. 0 stars

On the outside the bank looks nice, however once you get inside there is only one teller window. There were 13 people in line each having job that needed specialized attention such as people wanting cashiers check or people wanting to pay mortgage loans. One window just doesn’t cut it. I was thinking of banking here but now it’s more inconvenient than at the bank I’m at so I don’t think I will.

Horrible… waiting to talk to a Banker long lines… one teller…7 cubicles and only 3 employees… WOW!!! They really need to hire more staff.

As any other Chase Branch in the Country if the big Officer do not care about customers why would the rest of the employees. Their set up now is a bulgar copy of the customer friendly WaMu. 1 teller window, give me a break.

WORST CHASE EVER. there is one teller. ONE. do not come here! you will be here FOREVER.

It was probably a novel concept, but yeah… It’s time to re-​evaluate this and start over what a joke to keep this going…

The reviews are true. Literally the most pos chase bank you could possibly go into. The customer service is horrible. The setup is horrible. EVERYTHING IS HORRIBLE. Hope your issue gets solved after you wait an hour to speak with a representative. Oh yea also make sure you sign into on the clipboard that isn’t in clear view and no information saying its a place to sign in. I wasn’t as lucky and was instructed as to what to do by a revisiting customer who agreed place was a pos.

Poor customer service around 30 – 40 people in the bank one teller and chase bankers no where to be found.

Service in here?
No at all, the banker cant wait to play their phone after u left
Thats why they keep fire employees.
Employees not happy for their job.
Customers not happy
Company not happy too because keep losing customers
Do they care?
I dont think so…

Worst Chase I’ve ever been too. So disappointed since we just moved to the neighborhood and it the closest branch. Every time I go into the branch something is down. The ATM keep malfunctioning, and since there is only one teller window, I suggest you pack a lunch, because you’ll be waiting… And waiting… Last time I went in and the computers where all slow. Took almost an hour to get a new ATM card. And today the ATM that their banker issued me was expired… The date said 2018 but for some reason it’s expired… Well ok fine please me a new one please. NOPE! «Our card machine is down. «I just told the last customer that too.» You mean the last customer that waited 25 minutes to get a new card and just now left pissed? Like me. Put up a freakin’ sign saying your sh*t is broken so these other 20 people waiting can go to a better branch… If I ran my business this way I wouldn’t have anymore customers. Please Chase that’s near my house get your sh*t together. Because as of… now you suck A$$…

Worst chase «branch» ever… basically a lobby of ATMs. One… ONE customer service window… wtf

7−1−15 waited from 330 to 4 pm unacknowledged. TONS of Employees, NO Customer Service, no one Communicating with Customers. Very unprofessional, the experience was frustrating!

This POS location !!! Please remodel !!! This is a poor design and whoever thought a bank with ONE TELLER was a good idea is already living in the zombie apocalypse! At this exact second, line is 12 people long… And you guessed it. I’m right in the thick of it.
This makes me want to change banks !!

Is one of the worse branches I have every been to… one personal banker on her phone… then she came out on her cell phone saying she’s just counting down the minutes to the person on the phone… then big guy walks right pass me and does not acknowledge me… the Chase on Artesia blvd still Gardena and Inglewood are the best… omgosh the other personal banker she talking about dogs… REALLY…the worse worse Chase bank… very clean… the star is because they are clean!!!

One service window? Seriously? This is the worst bank. There is always a huge line and one service window. They need to work allocating more staff members to minimize the wait time for customers.

Cute bank but no organization whatsoever! Which way do I go? Where is the line? Which counter is open? These are questions that you will ask yourself as you walk into the doors and just stand there. It’s also not a great place to go if one is not familiar with touch screens (Seniors who aren’t familiar with technology… like my grandma.). They will be all confused.
You are allowed to withdraw up to $ 3,000 from the ATM, anything over that amount you have to wait for a teller which it’s normally just one at the open counter. If not you have to wait for the one teller at the one window that they have.
The ONLY reason why I come to this location is because it’s close to home. If you feel like driving further, the locations in Hawthorne on Hawthorne Blvd are much better.

This is the worst bank eveeeeeer!!!
Im not really quit sure what they are trying to do? This bank just recently opened and the indoor construction is completely different from the other Chase bank.
lets start by saying that there is only 1 yes 1 !!! open counter, to help all the customers. Ideally they did this to indulge the customers to seek assistance from the two automated ATM machines in the middle of the lobby. I’m not saying I am not capable of using the ATM machines, it just that they have limited service. once and a while I would need more advice and different transactions that the machines cannot deliver. Trust me I am not the only one that feel the same way.
as a result I would have to go to a long ass line just to speak to someone.
Granted they try to speed up the service, but I feel so bad for the bank tellers going back and forth in between rooms just to finish one transaction.
I like Chase but this branch is an epic fail. The company should have studied the behavior of customers when it comes to using the ATM machines and that no matter how sophisticated they are, human service is still highly preferred. They want to save money, but instead they probably lost a customer or two.

Interesting pilot type of branch where they dont have the tellers behind glass. You have two automated machines with bankers to assist you which they say creates a more «personal experience.» I don’t think it is more efficient since one machine can get tied up with slower customers or someone doing multiple transactions. Pretty busy branch also, maybe once people get used to the new systems it will run smoother.
This branch also has 2 drive thru ATMs that can be accessed 24 hrs a day