Metro Rent A Car

I Need To Recommend Metro Rent A Car Because I Use Them 2 – 3 Times A Month For Over A Year Now. They Have A Great Staff … Beautiful Clean New Cars & Best Of All GREAT AFFORDABLE PRICES!!!
I Have To Thank Metro Staff … Jose, Martin, Carlos And Tran. They Always Accommodate My Needs Even On Short Notice. They’ll Even Pick Me Up & Drop Me Off If Needed. FOR FREE!!! I Love These Guy’s.
Just A Little Advice Make Your Reservation Ahead Of Time Because They Do Run Out Of Vehicles … That’s How Affordable Their Prices Are.
Thanks Metro

This place is always great! I’ve rented from here multiple times, and their vehicles are always very clean. They have a wide variety, but I always get the Hyundai or Honda. They have great prices for short or long distance. Also, Jose always has a great attitude and is very helpfull. I would recommend this establishment to anyone. Thanks for the great service!

This place is my go to for rental cars. They have a lot of Hyundai sonatas and they’re kept so much nicer than places like hertz or enterprise. I feel like the services that Jose and crew cater to their clients is very personalized and accommodating. As a local, I use rental cars to make long drives (ie driving from Orange County to San Jose, or Las Vegas) to reduce wear and tear on my own personal vehicle, and the cars from Metro make me feel very comfortable particularly because they’re so well kept.
Thanks Jose!

It was my first time renting a car with Metro and I wanted to try them for my trip to Yosemite. Jose and Isaac were the guys who hooked me up. I paid for 3 days, but was able to actually pick up the car on the evening before my trip without an extra charge, and I really liked that. They are both accommodating. The hybrid sonata I got was easy to drive and great on mileage. Also loved the free personal shuttle service to and from the rental place (Isaac had picked me up from my home nearby). I would come back here!

Best rental service in town. It was my first time renting a car. Needless to say, I was skeptical about renting anywhere other than with other well-​known businesses in the area. However, Isaac was absolutely excellent at customer service. He was understanding of my situation (I needed a vehicle while my car was at a shop for repair) and offered me the best deal possible. More importantly, there are no gimmicks or hidden fees. He went over the contract multiple times to make sure that his customer understood the conditions. The whole process took about 10 minutes. Here is the fun part: he taught me how to drive a hybrid cause I had never driven one before. Yet, if you have other preferences, he will accommodate your needs. Also, he went above and beyond to help me with the extension and gave me tips on how to request reimbursement for the rental extension from my insurance company. I was very happy about his responsiveness, through both email and phone. In short, I will definitely come back for the service. It was a pleasant experience.

This is my second time renting here and will be the only place I go if I ever need to rent a car around here! The rental process is so much easier rather than going through the big companies. It literally took me ten minutes if that to get my car. There is no hassle and the customer service is amazing! The staff really goes over and beyond to make sure you are satisfied and your needs are met. The pricing is affordable and the vehicles are nicer than many of the brand name companies I’ve rented from in the past. If you have any issues or need to extend your rental for longer you just give them a call and they are more than happy to help you out. If you are out of a car and have to rent for a period of time it can be very stressful but metro rent a car is here to help. I would give them more than 5 stars if I could! Make sure you ask for Jose, he is awesome and will ensure that you will leave a happy customer :)

So this is going to be a rather lengthy review since my experience here was absolutely dreadful despite all the five star ratings this place got (I’m sure most experiences aren’t like mine, but nonetheless this all happened).
So I had gotten into a car accident and had to pick up a rental car for the time being and I was referred to Metro by the mechanic I went to. This all happened during mid February to early-​mid March.
At first it seemed great. I think it was Carlos who picked me up from the auto shop and took me to the rental car location which was located in a hotel. They gave me all the paper work, walked me through it, and then I was set with a Hyundai Elantra for the next couple weeks. So far so good.
This is where my experience here becomes terrible. Once I got the notice that my car was repaired, I was told to drive to Metro and they would take me to the auto shop to pick up my car. Once I got there, it took about 20 minutes for them to get to me despite how not busy it looked (worker just standing outside). Once someone finally got to me, they did a routine check up to see if everything was in order. When they got back to me, they said there was not enough gas in the gas tank (I was told to fill it up prior to returning it). The thing is, I did fill up beforehand. I even went to a spot that was close to the rental spot. The meter was pointing to the top of the gas meter. They then told me that there will be either a $ 10 or $ 15 fee (it was a while ago, I don’t remember the exact amount) if I did not fill it up. The alternative was to fill up while they drove me to the auto shop to pick up my car. I chose this alternative and when we went to fill up, I was only able to put in about $ 2.50 for gas because it was already essentially full which was a ridiculous waste of time.
Here is the worst part. The deposit. I returned the car in early March and was told to expect my deposit back within the next couple weeks. I wait a couple weeks, still no deposit return. I call again and the person who picks up asks for my name. I tell him my name and this is what he says «Oh I just filed your return today (March 22^nd), you should get it back in a week.» At this point, I’m just glad that something was set in stone — that my «return» was filed at least despite the fact I was supposed to get it back on this day. Fast forward one week, still no deposit back. I call again and a lady picks up saying that she sees that there is a return filed on March 22^nd under my name for the deposit and says that it sometimes takes another week when working with these banks. One more week passes by and I call again. The same lady picks up, but this time she says she has no power over the deposit and that it’s all through the banks so she will talk to her manager the following day when he comes in. She also says she will CALL ME so I don’t have to call back. The next day, no calls. At this point, I’m super reluctant to trusting this company so I call again and the same lady picks up. She states that her manager will handle it and call me back all today. I wait around four hours (around 7pm now) and still no call so I thought I would call them again myself. I called back numerous times (at least 10+ times over the course of an hour) and nobody picked up when they’re supposed to be open until 9. Since my mechanic was the one who referred me to them, I went to him directly to ask him to talk to the manager of Metro since I believe they had knew each other. The next day, I get a call around noon from the manager himself saying he’s sorry that the deposit was having issues going to my bank account and that he will handle it personally. Finally, some good news, BUT he also said this. That he had no idea that I was having issues with the deposit until the day he called me. NONE of the workers that I complained about my deposit to had mentioned it to him. The lady who said she will talk to her manager NEVER talked to her manager. I barely got my deposit back today.
TL;DR: Do not go through the workers here when you want something done or need information because they are incompetent. Go directly to Jose instead. As you can see from nearly all of the other reviews they all say something like «Jose is the best». Jose is the manager and he is the only one who will get things done.

If you call ahead for shuttle service, Carlos can pick you up at your home or hotel. I always get great service from Jose, Martin and Carlos. I rented the Hybrid Sonata from them for Thanksgiving last year. It was really easy on the gas and it made the travel so much more comfortable. Call Jose to reserve your rental today, you won’t be sorry. They do have a great selection of stock cars, pricing and such.

I made a reservation and when I went to pick it up nobody was there. I called the number they had posted, no answer. Called the ²⁴⁄₇ line, no answer. The gentleman at the front desk for the hotel was nice and was trying to get ahold of them too, but you guessed it, no answer. I called again in the morning when the time posted that they were open, still no answer. I don’t know what the deal is, but I am very disappointed… I really needed that car today.

Best rental place I’ve been to! Called them the very last minute to rent a car for one day and JOSE was awesome. Had someone come and pick me up and had my car ready and I was out the door! *fair pricing * great customer service * clean cars * good selection *
Ask for Jose and he’ll take care of you!!! Trust me I’ll be going back when I need another rental car!!!

I was getting my car fixed at Benson’s and they had someone from Metro Rent A Car come pick me up. The man who came was very nice. He drove us to a Ramada hotel where Metro Rent A Car is located. Its a little stand in the lobby of the hotel.
The service was quick and personal. Martin and Jose who run the stand were so nice they did all the work to contact my insurance to have the bill paid. The car was brand new and had a full tank. All i had to do was bring the car back with the same amount of gas. They did a walkthrough when I picked up the car and dropped off the car.
The prices were within my rental car allotment for my insurance. So it was just a smooth process all around. I will be back if i need a quick rental.

All I can say is Jose is seriously the best. They have best rates in town. Easy process and even better no hidden fees. We rented the car for 3 weeks and Jose always gave me the best deals. We got a hyaundi and drove to Santa ana to bishop and back then again to reno, nv and back. The car was nice and clean and the tank was full. Jose had spectacular costumer service always checked up to see how we are. I will definitely rent again from them. Thank you so much jose!

In need for an adventure?!? Road trip?!? But need a car?!?
Come to Metro Rent A Car!
My family had a road trip plan out, but our cars weren’t the most fuel-​efficient. We were at a nearby rental place and the quote was more than we expected.
Looked on Unilocal.Found Metro Rent A Car (located inside the Ramada). Met Jose and Tran. Got a good price. Had a great trip.
The people there are very friendly and accommodating.

Probably my 12^th time renting from Jose and staff. They are awesome and exemplify customer service and customer relations they’ve gained a loyal customer, I always come to them when I need a last minute car and never leave disappointed.

I’m glad I found this place. Every one working here has a nice personality. All the rental cars had so many bad reviews except this one. So I went to go ahead and rent a nice Hyundai Electra. Very clean and comfortable. Spacious too. Economic. And nice price to rent it. 10 mins it took for all the paper work and waala here’s your keys jejeje

Best place ever! Up all day looking for a good price for a rental and we found it with Jose! Great customer service, he works with you and always figures something out for your best interest. I’d recommend Metro real quick.

Rented a car for 4 days to go to Nexico. I called for them to pick me up first thing in the morning to get the car and gave me a ride home upon returning. They processed everything quickly, smoothly and I was swift on my way both times. Very nice and professional people working here, Especially the owner Jose very friendly and always goes above and beyond to assist customer.
Super affordable and superb customer service. Friendly, professional, efficient. Will not go anywhere else for a car rental, this is it.

This was our second time renting from here and have to say, we love how easy it is to work with them. We happened to find them on Unilocal one day when we were in need of a rental car late one Saturday afternoon. Most places were closed and Metro was the only place opened at the time.
We ended up renting a car for about $ 30 for the day. What was great is that unlike most places, Metro was opened on Sunday so we didn’t have to spend more on having to wait till Monday to return it.
Same with this weekend. We rented the car on a Sunday before a holiday and were able to return it 24 hours later. If you’re tired of having to spend extra money on rentals because of places being closed and having to pay additional days/​hours, Metro Rent A Car is perfect. Renting a car from them is quick and easy. The gentleman who works there, Mario, is great to work with. Thank you Metro!

Just finished renting a car here for the holidays and it was a great experience. Jose is extremely friendly and accommodating and the fact that the business hours run to 11:45pm (!!!) is super convenient.
I couldn’t find the location the first time around and it turns out that the business is literally inside the Ramada Hotel on Garden Grove Boulevard. Hopefully that clears up some confusion beforehand.
Jose took the time to show me what cars were available and there was a good variety of sedans, among other cars as well. It seemed that Hyundai was the most abundant brand of car there. I think the cars were all up-​to-​date in the 2014 – 2015 range so that was great. The 2015 Hyundai Accent that we rented was almost new and it was basically spotless when it was provided to us. We had no problems with it.
The last bit of advice I would give is to people who might not be familiar (like I was) with car rentals. On top of the base expense that you pay for the car (depending on what size you pick: compact, mid, full, van, SUV, etc), there’s a car rental tax (something along those lines, I don’t remember exactly) that the DMV requires for car rental services so expect that as well. Jose would tell you about it if you asked, I’m sure. And lastly, there’s a per day fee if you’re not 25 or older. I think this is typical of all car rental services; like I said, just trying to help out those with very little experience like me!

I wrote a review before the update and I accidentally deleted it because I was too lazy to wear my glasses. Anyways, I gave Metro Rent A Car a 5 star rating because of how easy it was to deal and talk to Jose. Very genuine and accomodating person. This rating is solely based on that. And I mentioned that I would make a follow –up review after everything is done. So this is it.
Alright so this is an update on how everything went and it’s still a solid 5. Loved the 2014 Toyota Sienna. The van was clean. Smells clean too. Believe me when I say this because my sister from out of state is very picky. She’s an obsessive compulsive: p (I hope she does not see this post) From start to finish, it was such a smooth and hassle free transaction. We enjoyed the smooth ride. And everything was just perfect. I would highly recommend this company and please, please, please look for Jose. 5 stars to you Jose for an outstanding customer service! We’ll be back.