Grand Auto Express, Inc.

One of the worse car rental experiences of my life. My uncle and his friends came to California on a business trip and rented a car for two days. They drove the car around and everything was good. On the day that they were supposed to turn in the car, they brought it with no problems and payed with a card. However, I looked back into the money transaction and they had charged them for three days of rental instead of two. So I called the place asking for a refund. You would expect them to apologize and quickly refund the money but they just continued to lie and say that no such thing happened, even though I had all the money transactions right in front of me. I had to consistently argue back and they wouldn’t give me a refund even when I showed them the money transaction. At one point the worker argued that he was older than me, which made no sense at all. After about an hour he gave the phone to another worker, where the whole process repeated again. Eventually, I got the refund but it was one of my worst experiences with customer service. They have no respect for their customers. It was a complete waste of time and no one should need to go through this. Save your time and money, don’t come here.