Jiffy Lube

Got an oil change and the tires rotated yesterday afternoon. This morning, on my way to work, I stopped at the gas station and noticed that they somehow damaged the right side of my car. Thank you.

Jeremy needs to learn some customer service skills. I called and asked what the CURRENT WAIT is if I arrived in about 10 minutes or so. Jeremy’s response was ‘first come first serve’. Duh, my question was not answered so I asked again if there was CURRENTLY a wait or not for an oil change. I wasn’t worried if customers showed up after I hung up the phone. My main concern was I was not driving there if they were already backed up with say 4 – 10 cars waiting. Jeremy kept saying ‘LIKE I SAID FIRST COME FIRST SERVE’ to my questions. Great customer service Jeremy, stick to doing oil changes and keep off the phone.
Called Harbor Tires and asked the same question I asked Jeremy, the answer I received was ‘there’s one customer waiting and we are almost done on 2 of the cars so 10 – 15 minutes or so’. If Harbor Tires can give me a clear and helpful answer to a simple question then Jeremy, so can you.

Came in 10 minutes before closing today and Jeremy was kind enough to stay late and do the oil change on my car. Been coming here for a while and always have a good experience. Manager Ish is also very friendly.

I went into Jiffy Lube yesterday morning aaround 11:45am. My dashboard light said that I had 15% oil left and the engine light was on. I had called before going to ask for a quote for a synthetic oil change. I was quoted $ 75.99 by Justine. I called back and told Justine I had a $ 15.00 off coupon and was on my way. She informed me it would only take 20mns to change my oil. Once I got there a man named Jeremy said he would do the oil change and told me to wait inside the office for Justine, that she would help me. She asked for my personal information and told me it would not take long. 7mns later she came back in and called my name. She informed me that I needed the Radiator/​Coolant changed. She said my car (Honda Accord 2012) had two sets of indicator lights in the dashboard. To which I naively replied that maybe that’s why the engine light was on and she said yes. I am a single mother and do not have a lot of money. I asked how much it would be and how long they would take since I was on my 30mn lunch hour. She said another 10mns. I am not the greatest with cars nor am I a mechanic but was told Jiffy Lube was trustworthy. I just bought my Honda last year and I need it to last a long time because I am not financially able to afford a new car anytime soon. So when Justine insisted I needed the coolant I was scared of my car messing up if I did not get it. So I agreed. About 10mns later Justine called me again and told me it was all done. She charged me $ 149.82 for the oil change and the coolant. She also told me they washed my exterior windows and vacuum the car floors. I paid and left. I got back to work and noticed they did not vacuum my floors nor wash the exterior windows! Also upon talking to my coworker at work he reminded me that when I bought the car, they changed all the fluids so I did not need that done and that it even if they had done it, it takes longer than 10mns to do it! Why would Justine say I needed this coolant for my car to run? All in all I was at Jiffy Lube for about 15mns. Jeremy did not drain or flush the coolant, he just toped it off because that was all my car needed! Which is supposed to free based on Jiffy Lube’s Service Warranty. How can they charge me $ 89.99 to just top off my coolant?! How is that even ethical? I know because I am a woman that mechanics and places like this usually take advantage but how is that okay? This is money that I do not even have and I was cheated out of it.
I went and looked under the car hood to see the color of the coolant and verified that indeed they had not drained it or flushed it. The color was a brownish liquid which is not indicative of it being flushed. How can these people still be in business?
I am making a formal complaint with the BBB and also with Jiffy Lube headquarters.

My first experience with jiffy lube oil change was great. I highly recommend to everyone to use jiffy lube. Save money and time.

They are fast, knowledgeable and have great customer service. First time user, but I’ll start bringing all my vehicles here.

Did a thorough job advising me on needed servicing that was done quickly on both my transmission and oil to ensure that my schedule maintenance did not lapse. They also caught additional oil pan sludge that needed fushing too that prevents possible engine damage. Also topped off all my other fluids without any charge. Reasonable prices we below dealership costs. Great service!

Israel was super helpful and gave me a great service. Ask for him and he will give you a great service and deal !!

Fantastic customer service. I came here for an oil change. Everyone was friendly. Luis went above and beyond. He greeted me quickly and explained the estimated charges thoroughly. He walked me the waiting area and opened the door for me. He did this consistently for everyone else too. The waiting area was very clean. The Keurig machine was fully stocked. When I needed to get paperwork from my glove compartment, Luis offered to get it for me.
As I was sitting in the room, one person’s wipers needed to be replaced. The other technician, Justine, explained that to him and clearly stated the price. I felt confident that there would not be any hidden fees at this location.
When I went into my car, it was vacuumed and the windows were all so clean! In summary, I cannot comment on the pricing since I did not pay for the oil change, but this Jiffy Lube was quick. The service was outstanding!

Stopped by today around 11am needed an oil change, and transmission fluid exchange. I got there and was greeted by Manager Luis. He gave me an estimate went over the price/​s, signed the first copy. And was told it would be about 20 minutes max. When I got there they were finished with a car so my car went in fast. Both services took about 15 minutes. Uriel is another helpful employee that has good customer service, and lastly Justine was a very helpful, friendly cashier. I enjoy bringing my car to get serviced here. friendly employees with good attitudes.

Fast service, price is okay, could be more affordable, placed sticker saying next oil change after fully synthetic for 3k miles? 4 stars…

This is the best Jiffy location I have ever been to (I’ve lived all over the state and have seen quite a few). I have come here several times in three different cars. The staff is incredibly honest, fast-​paced, and friendly.
They are honest about telling you if you seriously do need an oil change or if the oil is still clean. The second time, they changed my oil so quickly that I didn’t even have enough time to open up my briefcase and open my computer in the lobby. Special shout out to Justine, who makes every customer feel like they’re at home when at the shop. Thanks!

Drove around back, bell rang, and in about a minute a person came out to ask what i needed help with. He didn’t introduce himself but he was friendly and chill. Told him i needed an oil change and then i went to the lobby and waited for 15 minutes.
Then when he asked me about which oil i wanted he just showed me on the screen and recommending the 2 most expensive without really explaining anything so i just went with the Gold one. Then gave me the estimate of how much it would cost.
The guy pointed out that my air filter was dirty and asked several times to change it but for $ 30 dollars more. but I just wanted the oil change so i said no several times.
Also i noticed that they parked my car out in front and left it parked for 15 minutes so i dont know if they finished and just left me waiting in the lobby.
I did use the Unilocal coupon on here so the total was $ 53. And I was there for about 45 minutes.
Overall good experience. nothing major to complain about and nothing to really recommend. Service was decent.

I always hate going to get my oil change because I just want to get a in and out oil change and nothing else. Oscar was very professional and after checking my car he suggested what needed to be done and tally up the total for me to see. I told him for right now ill just do the oil change and will come back another time for the other service. He was very understanding and proceeded with awesome service. I will def. come back again bc they did not make me feel pressured and taken advantage of the situation. Thank you jiffy at garden grove!

AMAZING service! I was in and out, they were nothing but cordial and welcoming! I’m coming back for sure!

Went for an oil change that almost $ 40 bucks. Good thing got $ 10off from Unilocal.I ended paying more than expected. But got a piece of mind.

Professional, goodod customer service. Very quick, and polite.
I was informed of what were the available options and what maintenance was needed. Not pushy service salesmen, I respect that. I will get future maintenance here in the future.
Wait area is clean and free wifi offered aswell as free starbucks coffee K-​cup :-)

Went there to get my headlights restored. They did a pretty good job but it took about 2 hours when the estimate was 40 minutes. After about 45 minutes I kept thinking «any minute now» but they never came in to say anything. If I knew it’d take that long I would have left and came back.
The guy at the desk was nice, as was the manager and one of the other staff. I’d recommend this place but make sure you know how long it’ll take.

I was really skeptical about bringing my car to Jiffy Lube. I’ve heard so many bad reviews and I’m the kind of girl who rather pay more money for quality service. But this Jiffy Lube proved that not all places are the same.
I had just gotten off work and my sisters car was in desperate need of an oil change. I called ahead to check the wait time, no exact answer just one car ahead of me. I pulled in and out of there in 30 minutes. Fastest service ever! No gimmicks, no extras, no hassle. They take a look at what your car needs, make recommendations and then they do the work. I checked into Unilocal right before I made my payment and got $ 15 off my service! Best part, I got into the car and they vacuumed it. How sweet. This car hasn’t been cleaned in years. Ain’t nobody got time for that!

Went in on a holiday weekend and they were done in less than 30 minutes. I used a coupon (hooray!) so the service was around $ 30.
The guys that work there are very nice and didn’t try to pressure me into anything I didn’t want done to my car. They didn’t flirt or act shocked that I change my own air filters. That’s refreshing. I like being treated like a human instead of a dumb piece of meat. :)
I’ll be going back to this location again for my next oil change.