Five Star World Travel

I’ve used Five Star for several years now for travel back and fourth to Vietnam and its always been a pleasure, they don’t call it Five Star for nothing. Thank you ladies, see you soon.

This place is horrible. She failed to inform me of the conditions of my visa and because I got a record, I needed to apply for a special visa to enter Australia. Since that lady just took my money and said here you’re good to go. I got stopped at customs and immigration, they asked if I had record and I said yes cause I wasn’t doing anything wrong so why lie. Well they took away my visa, made me spend one night in the immigration detention facility where I was booked and processed so now I have a record in Australia without doing anything wrong and was removed from the country the next morning which was this morning. When I had gone back to get reimbursement for the boarding pass, she told me that it was my fault and she didn’t do anything wrong. I responded by calmly telling her that it’s her job as a professional to inform me of anything that might bar me from getting the visa. She rudely said no it’s not my job to do that, it’s your job to know that. I don’t know any ppl that could inform me of the conditions of a visa who isn’t a travel agent. I’m going to be filing a small claims against her and I ask if she did that to anyone else please do the same. All I wanted was the money back for my boarding pass.

My family and I have used this agency since 2006. We rely on Five Star to book all kinds of travel at various times of the year. We’ve traveled to Australia, China, and Vietnam, to name a few, with their help. The staff there have always been helpful and professional. I feel comfortable calling them because I will get accurate information and a quick response to any of my inquiries. Five Star is my go to travel agency because I know that I am in good hands with them. I wholeheartedly recommend friends and family to use them for all their international travel needs.

I’ve been using this agency for over 10 years and have NOT experienced anything negative. Tina and her staff are just the best! I’ve been a frequent traveler for work and pleasure for over 25 years and had used other agencies prior to Five Star World Travel but none could compare. When it comes to picking a travel agency, low price alone doesn’t tell the whole story. I care more about the intangible that they offer: outstanding customer service. With Five Star Travel, I don’t even bother looking or shopping around. To me, they offer the best value for my money! None of my requests, no matter how urgent or sudden or sometimes even unreasonable, have ever been refused or not fulfilled. My schedules and itineraries change all the time, so the online shops like Expedia or Travelocity just don’t work for me. I know I can always count on Tina to make it happen, even if I was half way around the world or with a very short notice. One day about 3 weeks ago, I called Tina at 4PM in the afternoon to let her know that I needed to depart for HK from LAX that same day. She called me back in 1 hour and let me know I had a confirmed seat that evening. How can you top that? I highly recommend this place!

My family has been using this travel agency for almost 8 years and we never had a bad experience. We’ve booked with 3 other travel agencies prior for tours in China, Thailand, and Vietnam, but this place eventually became our first and foremost choice once we tried them out. The personal service provided here is top-​notch and kept us coming back. So far, we’ve booked 3 different package tours for our family here and have also used them for several international airfares without incident.
They’re very flexible and quick to respond to our inquiries. I’m personally surprised at how patient they were when we kept changing our minds back-​and-​forth on tour packages between Italy and Japan. They provided us with many good options and gave us lots of tips about what to expect at the airport and on the tours themselves. Overall, very useful advice and highly recommended.

I have used this agency for about five years to make reservations for university travel courses to China and Vietnam. Over that time more than 100 reservations were made by my students. When we have had issues with visas etc they were professionally resolved. While I cannot speak to the issues with the two negative reviews, they do not reflect my experience.

Worst travel company. The 3 of us booked tickets to go to Vietnam. We expressed that we would be traveling to Thailand during our 14 day trip. Well, the crappy so called «professional» staff did not get a multiple entry visa to Vietnam. Short story is that we booked $ 1600 of tours and could not reenter into Vietnam. This mistake cost us over $ 7,000 because we lost the $ 1600 in your and we had to book new one way tickets from Thailand. One simple mistake on their part. They also refused to assist us with any cost and they said put flights back that we did not use were non-​refundable and we could not get any type of credit. I called the airline myself and within 5 min I got a credit for all of the flights. This shows how horrible their service is. For the service that these so called «professional» travel agents did I could of done myself on Expedia! It’s no wonder that the Internet is going to drive all of these travel agents out of business.