Firestone Complete Auto Care

Awsome service and they did a good job on our tires they did it very well if you need to cheak your tire i highly regamend the man named eduardo very nice service

UBER Vehicle inspection at this partner location.
I am always very reluctant to place a bad review. But when it comes to a simple ride share inspection at this partner location, it was not even close to being pleasant.
First off I have been an automotive buff all my life and even doing all my own repairs growing up and even as an adult I am pretty anal about my vehicles keeping everything safe and operable.
Now I was pretty skeptical about coming here for an Über vehicle inspection, but since it was close to home, why not. Mistake.
As I was walking from the parking lot to the office/​showroom I am being yelled out to; Hello Sir!!!,…SIR!!!,…Come here! I look over at a short Asian gentleman yelling at me from the garage thinking I parked in the wrong spot, he was just trying to get me to go to him rather than go inside. Ya,…NO Customer Service or Professionalism.
Now Über has a 19 point inspection, Tires is # 17 on the list. Harrison just jumped right to that one telling me I need new tires. Obvious dishonest assessment since my vehicle was just at the dealership and has a print out of satisfactory safety check a week ago! Long story short, no customer service and no professionalism. Glad they at least didn’t charge me for their inspection that is normally $ 19.99. So I went directly to the Über center in Anaheim and everything was good. (SMH)

Truly one of the best experiences I’ve ever had dealing with auto care! To those that know me, I’m the least knowledgable when it comes to cars and their parts along with what those parts do in the car… haha. I know I can trust Lee and the guys here, because not only is everyone very kind and helpful, they keep me 100% in the loop with everything that is going on with my car and will also take the time out to explain it if I didn’t understand any concepts. They are always on your side and will do the best they can to save you as much money as possible (discounts and all)! Aaannnddd, and most importantly, they have the skills and experience to back up their talk. I came in this time after having some trouble starting up my car. All I had to do was describe the sound and Lee and Robert were able to catch the problem. I felt so bad that Robert stayed later than usual just to fix my car, but it just shows what an amazing work ethic they all have since they want to do their best for the customer. Correction: definitely THE best auto care service! Lee, Robert and the crew here will always keep it real with you! They definitely have me as one of their loyal customers and even added the family on that list.
Thank you guys so much!

Lee displayed the most fantastic attitide & such professionalsim I’ve seen at a repair shop, puts my own Mazda dealer to shame.

These guys really know how to take care of their customers! I’m not car savvy so I appreciate having a list of to-do’s in terms of maintenance. They’re open to questions and always throw in a deal when I come by!

I’m in love with this place I always come here an service manager are amazing lee Bach he knows about the part an services thank u lee thank u Firestone :)

Great customer service. Tam is very nice to work with. They always welcome my walk-​ins. Wait time is very reasonable. Very happy with their work. A+++

Very sweet business, my battery had died for my fairly new car suddenly and Harrison was able to check it for me and tell me my options 10 minutes of what I could do before closing! Though I didn’t get anything done, I would definitely go back and do so when another problem arises based on his honest opinion and professionalism.

Sunday late afternoon, flat tire from a screw. American Tire Co was closed so I rolled into Firestone. Lee wrote up my repair and by the time I sat down and pulled out a magazine, my car was already in the bay for repair and finished within reasonable time! Quick service and clean shop. Thanks Firestone!

When leaving Knotts Berry Farm on Sunday I found out our back left tire had a nail in it. I first tried reaching out to the Anaheim store and they told me they were closed. So I then called Garden grove location and Harrison picked up the phone and said to come on over and he would take care of me. 20 min later I was on the Road home back to SD. Thank you Harrison and Crew for taking care of me. I would highly recommend Garden Grove Team.
Thanks again,
Damon

Made an appointment online 2 days ago… came in & they started work on my car right away. The manager Tam & staff are amazingggg! They are so down to earth & willing to give you such a good deal… seems like they’re more into customer service versus making a quick buck! I will definitely be coming back for all my car’s needs! They take CFNA credit… so convenient. HAPPY HAPPY CUSTOMER FOR SURE.

Brought in the company truck in the morning for a new battery, oil change and to check and replace the brakes. The manager Tam Nguyen was there and assisted with the paper work. Very fast and friendly he even called to give us a update during the day. You want good service go to this Firestone in Garden Grove. I used to go to another Firestone closer to work but was closed down and people that work there was always straight face and seems to not want to be there. If I see a place that the establishment is good to customers of course I will come back. Wouldn’t you? Thanks Tam!

Great experience
Fantastic customer service 95%
Job done, faster and done well
Keep up the great work guys

If you want to go to one of the best Firestone in town, you should go to this branch. I have been going here for three years now, the service is AMAZING, and the staff is friendly. Mr. Lee Bach helped me with my car alignment today, and he is knowledgeable and very nice to! It’s always a pleasure to visit this location!

Great customer service! Lee and his staff of technicians are very experienced at what they do here. Master tech Phan provided me with a diagnostic service inspection that was very honest and reliable. He told me what I needed repaired and what didn’t need repairing. Overall experience, I would highly recommend this place to everyone.

I went here for an oil change today and received great service. The mechanics were quick and courteous. They showed me some deep, uneven wear on the tires and explained that my alignment is off. They offered me discounts on those services as well as a new battery because mine is malfunctioning.
Although I didn’t buy the tires they still gave me a free brake check. I really appreciated that. They gave me a price sheet for everything so I can shop around. And of course the oil change was quick and bargain-​priced. Mr. Lee also explained how I should check my oil between changes to make sure it’s never too low. I highly recommend this Firestone for oil, tires and more! Thank you guys, I’ll be coming back again!

I came here yesterday to get a new tire, since my tire decided to pop on me :(
Usually when I get a flat, I would go to one of the Asian mechanics on Bolsa and get a cheap patch or used tire. But you get what you pay for (hard lesson to learn when you’re college student living on pennies) & I was quite sure that all this money I’ve been spending replacing a tire every few months or so was dwindling a hole in my pocket as well as my sanity.
I decided to go to a more trusted shop (meaning American lol) specializing in tires.
I was a little nervous going to Firestone because usually when I go to mechanic, they always bombard me with all this stuff that I should be doing with my car and other things that I don’t really understand and I just shake my head and nod feeling embarrassed and confused.
But upon arriving at Firestone I was greeted by Lee, I told him I had a flat and needed to replace it and I probably needed him to check the condition of my other tires as well. He was very thorough and told me why my tire had popped as well as the dwindling condition of my other tires and he was very understanding of my budget situation. He then compiled a list of 3 types of tires sets that I could get for my car ranging from most expensive set to the cheapest set. I went for the cheaper of the 3 and Lee said alright no sweat. He didn’t push me to get the more expensive sets like most places usually do, and he even cut some of the labor fees for me, as well as giving me a discount for an alignment! I was beyond stoked, I got 4 new tires for a very reasonable price of $ 327. I will definitely be back for future services.
Thank you again Firestone and Lee!

I went in for a basic oil change. It was a Sunday and they were busy, but I had made an appointment and they got me in.
The guy suggested the higher end oil and I declined, but he wasn’t pushy at all. He just said «okay» and got on with it (I hate when they guilt you/​push you to get more expensive services).
The location is great because you can go across the street and kill time at the shopping center. Got it down within an hour, no fuss.

don’t ever trust firestone especially this location
I got recommended a lifetime alignment deal by a friend
but Firestone not only did not fix the problem but also managed to ruin my car
by removing bolts that should not be removed and failing to torque these bolts down properly
very negligent technicians who blatantly talked other people into nonsense services and who would just air wrench anything to any torque they feel like
absolutely a horrendous experience

Amazing exceptional service here! Look no further for your tire change, rotation, oil change and other services! I have not seen a location that provides so many services like Firestone before! I usually go to an Asian place for oil changes and then to Just Tires, America’s Tires, etc. They’re not like other places who try to upsell you and get you to buy unnecessary things for your car. They even offer promotions of the month, like rebates for synthetic oils. Pretty nifty! I really like that I can call for a same day appointment and get in and out quickly without any hassle. They give you a courtesy call if there is more than 1 hour wait, so you can easily walk to the near by shops while you wait. Much thanks to Tam and everyone there Keep up the awesome service!