Chapman Carpet

First, may I say I was accommodated by Chapman Carpet to move my appointment time ahead. Second, Dan & Bobby even arrived on time and did a superb job. They explained the processes that best suited our carpet needs and worked extremely hard to gain our satisfaction. Dan & Bobby were nice guys and made me feel comfortable with them in my home. I definitely would recommend Chapman Carpet to my neighbors & friends!

Found this service from a Google search, and went to their website which advertised «2 room cleaning special for $ 39». I called the 888 number, and a guy answered with a vague greeting, not professional at all. That should’ve been my first clue, but I confirmed the $ 39 price and scheduled the cleaning for later the same day. I did receive a courtesy phone call about 45 minutes prior to their arrival, saying they were on their way (which was nice). When the 2 man crew arrived, I was immediately apprehensive. Arrived in a beat up black Ford truck, with no business signs or logo on their vehicle, were not wearing uniforms, and one of them was covered in old school prison ink. The price of $ 39 for 2 rooms turned into $ 105, for just a basic cleaning plus the «scrub» for some stains. They tried upselling further, to include «sanitizing» and scotchguard, but I refused (which didn’t make them happy at all). They did clean the carpets, but I felt totally uncomfortable the entire time and felt they needed to be watched closely. On a sidenote, I make it a point to move and hide all valuables whenever we have workers in our house. When they were done cleaning, I looked at the carpets and decided they were acceptable. Not great (especially for $ 105), but good enough. It should be noted that one of our bedroom nightstand drawers was ajar (about 3″) after they had been in the room cleaning, which I know for certain was shut completely before they arrived (because I had removed all valuables beforehand). I didn’t see anything missing, but pretty irritated over finding that. Won’t use this service again, and was generally irritated at the upsell and finding a drawer partially open. There’s no carpet that needed cleaning inside our nightstand! Beware.

I found the ad for Chapman Carpet on Craigslist. The ad read $ 39.99 for 2 rooms but after Dan and Bobby arrived the price was much more. My first thought, «Here we go, this was just a price to have them come out.» I was wrong, Dan gave his recommendation and also price breakdown options. Dan and Bobby did a great job and the carpet looks like new.

Dan and Bobby were absolutely wonderful! Amazing customer service– definitely went the extra mile! I would highly recommend them and will be calling them again as well as, referring them in the future. I can’t say enough about their professionalism and attention to detail. Thank you very much!

Dan and Bobby did a great job! Really worked hard even though it was scorching hot in my house, they didn’t complain, did a deep clean scrub. Very professional, on time, called when they were on their way, and dos all the hard work in a timely manner. Thank Dan and Bobby!

This place is a joke… They advertise a 2 room special then try and upswell you to $ 150 with shampoo and deodorizer extras. The guy who came out upset that I didn’t go for the extras then had an attitude about it. The worse part is the guy didn’t even clean my whole carpet, only went over the dirty spots. I called and spoke with what appeared to be a manager and this jerk had no customer service skills. Basically don’t waste your time with these guys. I cleaned it myself and it looks twice as clean as when their guy cleaned it. Manager told me you can always pull more dirt out of your carpet. «If you cleaned it again tomorrow, you would pull more dirty water out of it», his words. Give me a break, try someone else to clean your carpet. These guys are shady and rude!

THIEVES! THIEVES! THIEVES! & all around unprofessional. The money that i was going to use to pay them for thier service was stolen from the mantel minutes after they entered my home having been the only people to be there besides myself. Their equipment had to be from the 1990’s, the prices that was quoted over the phone were not the prices given once they arrived. I WOULD NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCES, THEY ARE AN UNPROFFESIONAL, DISHONEST, THIEVING COMPANY. The only reason I gave them a star is because I couldn’t post the review without one.
(I called the police on them and will be taking them to court)

Dan and Bobby did a great job on our carpets ! They were on time, very professional and friendly. We are so pleased with the results :) I highly recommend them !

OK I just got off the phone with the guy at the 888 number. I am mad enough to put a review which I never do. We called this company today to have our carpet cleaned. We were told over the phone that it was $ 89.95 for 5 rooms and the hall ways were free. They also said the heavy traffic area was 20 cents a foot. We have them come out and the guy in a different company van tells us it is going to be $ 208 to do a good job. We say no and stick with the original price job. He goes to his van and gets a swap meet carpet cleaner them spends about 20 minutes in our apartment. We moved all the furniture for him except the couch because he picked up so fast and left. Didn’t matter because you can’t see a difference in the rest of the carpet .
I called him to complain and he displayed the worst customer service skills I’ve ever seen. He called me a liar and instantly raised his voice.
In closing I would not recommend this company to anyone. No part of the experience was professional. Waste of money.

I have used other carpet cleaning services in the past and have not been as impressed. I was going to use Sears Carpet cleaning service because I thought by going with a reputable company I would have more luck. Unfortunately, I had a horrible experience with Sears and they left me waiting all day only to cancel on me at the last minute. The customer service rep was a joke! I needed someone quickly and just went with a quick google search and came across this company. I have spent double the price for a pretty crappy job. Once, the men wanted more money to move a simple couch. Dan and his partner were very professional and quick. AND they moved my simple coach. When you call they will give you a standard rate over the phone but are upfront that they will need to come to your house and assess your carpet. They will recommend additional services if needed. I paid $ 105 for my living room and bedroom and for a sofa. In the past, I spent $ 200 for a crappier service from another company who left a stain in the carpet and told me it couldn’t come out. It was a simple stain that I was later able to get out on my own. Dan and his partner were very quick. They called to ask if they could come earlier than our scheduled time which I really appreciated. I did not want to spend all day waiting around. In my opinion, you pay for what you get if you want the standard service you will get standard results but if you want to pay a bit extra and get taken care of then do so. My carpets looked great! I will be using them and ONLY them in the future.

Dan and Bobby did an amazing job cleaning my carpet. They are very polite and respectful and would recommend them to everyone.

Awesome job by Dan and Bobby, carpets look lovely and clean and the rooms all refreshed, both were very professional and friendly, this is my 2^nd time using these guys would definitely recommend and use again!
Pricing and options very clear

I don’t usually put reviews in Unilocal but feel compelled to do so .Not recommending this company to anyone. Very nice gentlemen came to do 1 room of carpet, walkways only. initial quote was 19.99 $.actual charge was 135 $ if I wanted rug to look clean! when they left I took spot remover and took out a stain myself !! Don’t waste your time or money .I live in a huge luxury apt and a lot of business could have come this companies way. Not now

The worst of the worst! 1 year old rv and they totally destroyed my carpets. I had wanted them freshened up but now I have must and mold and the carpets have to be pulled out and replaced. Who in their right mind brings a huge old industrial rug cleaner to a 5^th wheel trailer? Then on top of it all charged me 143.00 !!
Not even the equivalent of 100 square feet!
Thieves and users. I should have known better when they said they could be here to do it in 2 hours!
Crap work very disappointed! Owner would not even come out here to see and smell it. He tried to send the tech hete who cleaned them! DUH! How stupid are you to not look after your own business?
Poor poor poor… do not use them ever!

Wished I would of remembered to check Unilocal before calling this company! I was wowed by their craigslist special $ 19.99 per room was quoted $ 45 dollars on the first call I thought it was due to taxes.
******(I EXPLAINED IT WAS FOR 2 ROOMS AND 5 STEPS OF A WALK IN CLOSET)
My carpet cleaning date was set today for 11am so I called before hand to make sure I left enough money behind to cover the cost at that time when I called for the second time I was told that the carpet needed to be evaluated and then they would give me a price by that time I was already on my wy to work and had only left my elderly parents $ 70 behind THINKING IT WOULD BE ENOUGH maybe would get cared $ 60 at the most and $ 10 tip
As the call was nearly to an end the guy on the other side told be that he would call me before he got to my house he called me 20 min before and said it would take him about 20 min and it did. (He was on time gotta give him that one star for that)
A few min later my mother calls me and tells me that he wants to charger $ 120 and that he would take her $ 70 just because he had sprayed some anti-​grease spray so I asked her to let me speak with him I basically asked why he had charged so much and explained how I had gotten a cheaper quote. He just responded well I have already sprayed my
anti-​depressant spray so you want me to leave it at that or you want me to wash it? I was soo mad at that point that I asked it he would take the $ 70 dollars and call it even and he agreed thinking for $ 70 I am ripped of but at least I will get a decent job done.
When I came home after 7 hrs form 11am there was a particular wet carpet do glide smell and we’ve never have had pets in our home I asked my mother why it smelled soo bad and she started explaining how thier machine that was brought in looked really old fashion and it looked like it had just been used with an un rinsed steamer hose and that the person had used our sink water to refill.
Also there was a stain of black eye liner and his anti-​grease spray could get a bit out of it.
We have a portable walmart carpet cleaner that could of done the same of a job or a little better and he gave my mom the advise if we were to use it next to add a little bit of vinager in the water before using.
I’VE HAD BETTER CARPET CLEANING SERVICE FOR $ 60 and they don’t quote that they’ve been in business for more than 30 years like these guys.

Was very Leary due to all the negative comments. I must say though that we are extremely happy with how well Robert cleaned out carpets. The carpets are very clean and believe me they were horrid! The reason for only three stars is due to the fact that as true to all the other reviews about the bait and switch, so was the nature here. My daughter thoroughly explained the conditions of the carpet in great detail even making them worse then they actually were for extra emphasis. She left no detail out. We were quoted $ 80 and when it was all said and done, ended up spending a couple dollars short of $ 150!!!
This is our only gripe! Robert was professional, on time and did a great job. The price switch issue was no Bueno though!

I have known Dan and Pat for years. I found them by accident when I called my former carpet cleaning service and was referred to Dan. Their carpet cleaning service is outstanding. Both Dan and Pat are timely and are always on time. They are thorough and don’t leave until you are satisfied. I am extremely pleased with their service and so will you!

Robert came on time, was super nice, and did a fantastic job! Great price! I will use him for the future!

Dan and Pat are great. I have had them at the house twice now and I am more than happy with my carpet. I needed them to come out today to do a quick «spot» clean due to stain. They came out within 2 hours of my call. The pricing is more than fair!

I had a 1p appointment with Dan and Pat. They showed up right on time. When I moved into my townhouse 2 years ago, I knew the light sandy colored carpet was a joke! I have two boys (7&9). My carpet was so dirty! When I pulled my area rug up it was like five shades lighter underneath. Gross. Anyway, Pat explained what the standard cleaning ($ 49) would accomplish. He then explained what a deep scrubbing would do. Let’s be real, with two little boys I needed scrubbing! ;) Pat did a very thorough job. He got spots out I assumed wouldn’t come out! The whole process was less than an hour. I’m very pleased and will be calling them in the future!
*Tip: Payments accepted are cash or check.

Only reason for the four star is because. My flaky carpet cleaner flaked again he charges less then Dan and Pat and does a amazing job.
Friday July 3, I’m going to have company over and my carpets are disgusting. My carpet cleaner decides to tell me that due to the long weekend he couldn’t come over today but would on Sunday… um no! We set Friday at 9am because I am crazy busy everyday.
I go on craigslist found these people that had an ad for 10 $ a room. I called asked if they could come today they said yes. This was around 11:30am
Dan and Pat showed up around 12:50pm he gave me an estimate, gave me some suggestions. I appreciate them, since I clean my carpets every two to 3 months I just went for the basic.
It prob took Pat about 15 – 20 minutes tops. He did a pretty good job. They were friendly and if ever in a pinch. I will definitely give them a call.

Very satisfied with the service! Dan went thru with what was going to be done and what may or may not come off since i had some ugly stains i had 2 options: 1 basic cleaning for a great price or option 2 deep cleaning for an extra cost which I preferred since the carpet needed it i was worried at first but with him telling me he’d guarantee it be 99.9% like new i took option 2 and was very satisfied excellent service, came earlier than expected, went thru everything I needed to know, all at a great price!!! I would definitely recommend to anyone who needs a carpet cleaning service… The guy he brought did an amazing job thanks!