Nordstrom

Couldn’t get a sales rep to attend me for a pair of shoes stood there for 15 minutes wiring just to be attended and didn’t even make a purchase due to sizing issue

I went to Nordstrom this past week with my mom as they have their half-​yearly sale, with 40% off until June 5^th, which was exciting as I enjoy shopping at Nordstrom thanks to their top-​notch customer service, luxurious shopping atmosphere, and very high-​quality products, even if they can be on the pricier side. When we entered this Nordstrom, we found it to be very nice as always, with opulent-​looking floors, well-​organized and large departments, and upscale furnishings to add to the atmosphere on all three floors. Our first stop was the Mens Department, as I wanted to pick up two more pairs of the Nordstrom dress pants, as they were on sale and I like them a lot, as I had bought another pair of Nordstrom dress pants back in June 2012 and they are still lasting me to this day, which is a testament to the very high quality of the Nordstrom clothing in my book. We were assisted by Billy, who proved to be an excellent sales associate! He came to help us immediately and proved to be very friendly, knowledgeable, and patient. Billy ascertained my needs and preferences and was able to show me three pairs of pants that he think would suit my needs. Ultimately, I settled on two pairs of 32R sized pants (I think that was the size) in a plain black and a checkered dark blue color, as they fit very well and looked sharp! In addition, Billy also had their in-​house tailor customize the pants for me at no-​charge or minimal charge, which is nice as it saves me money versus having to go to the tailor on a standalone visit. Once I found the pants I wanted, Billy took care of the check-​out smoothly and efficiently at his counter and even offered to set me up for the free Nordstrom Rewards Program, which was appreciated. The total came out to about $ 200 with tax, which was reasonable given the superb quality of the dress pants, the free/​minimal cost tailoring, and the fact that I got them on sale. We then went upstairs to the second floor, where they have some Womens clothing. Mom found a very classy ladies coat that normally stickers for about $ 600 and it was on sale for half of that, so that was an amazing buy and we were assisted by Karen, who also proved to be an excellent sales associate as she was very friendly, knowledgeable, and patient, helping to make sure that this new coat would be tailored to my mom’s liking. Overall, Nordstrom is one of my favorite department stores as the quality of their goods is very high, the service is excellent, the shopping atmosphere is luxurious, and they even have good sales if you know when to look. Happy shopping!

Horrible experience and very unfortunate occurrence visiting for the first time to the Roosevelt Field location. The sale girls in the cosmetic department were apathetic, inattentive and very dismissive towards me which only caused me to get highly annoyed and irritated. Also causing me to leave the store to take my business to Macy’s within the mall and having to come back to Nordstrom to purchase what I wanted.
Trying to speak to upper management or someone in corporate is an absolute joke.
I will take my business to Lord and Taylor or Neiman Marcus from now on. It may not matter to Nordstrom whether I spend my money in your stores, but I have never been treated nor experienced such horrendous service ever in my life.

This store is neat, clean and has great customer service. Sirun in Designer is the best salesperson anywhere!

Not a great experience. Booked Spa Massage anticipating a wonderful, relaxing event. While in the lounge, soaking feet in bath salts should have been relaxing, the quiet solitude was constantly interrupted by cell phone texting & even a phone conversation! When I commented afterwards by email to the Store Administrator, she expressed her displeasure & hoped I would give the spa another chance. Although the massage was professional, I can’t afford to waste my money on a «chance» of a better experience. Surprisingly, there was no mention of a future service discount. Being in the health & fitness industry, my clientele will be referred to The Red Door Spa where they take comments seriously.

Very nice Nordstrom Store. There are diverse luxury brands, for men, women and kids. 3 Floors, u can definitely spend a whole afternoon here if u would like. Also they provide seats if u walk too much

Great service, if you’re white. I was shopping at menswear section for 20 mins without being helped. Meanwhile, a lady next to me that just started browsing got helped immediately, with recommendations regarding other stores in the mall too. Sorry Nordstrom you just lost a customer.

I had the pleasure of dealing with the store manager Ryan over a exchange. The cashiers & sales people were unable to help me, Ryan was sure to step in the rectify my situation. Will continue shopping there as usual.

I love this store, the customer service and the customer response. I have never had a bad experience here. Even when they have sales, the selection is easy to navigate through. I also love the quality and feel of the lingerie! I look forward to a hot shower or bath at night to put on my pj’s.
I love the brands that they sell and while I’m not a «name-​dropper», I do know that the quality of the clothing is much better than others. It’s really a «you get what you pay for» situation.

Yes, it’s a department store. Yes, it had all
The different departments that any other department store has. But Nordstrom’s has every name brand and then some. They even have semi– annual sales on these high end name brand items that the manufacturers don’t provide.
So we were on a quest to return a pair of Ugg rain boots & get something else. Preferably Hunter rain boots, which they had a whole table of. Yes it’s Saturday & yes the store is busy, especially the shoe department.
We were being helped but not to the extent where my wife was happy — not because she’s needy but because she needed help with a shoe size malfunction. Anyway she said something to one of the sales ladies, Suzanne, about the service & from there things went much better & smoother. Suzanne was very apologetic. She kept assuring us that she’s here for us. There was some obstacle she was going through with another customer & she assured us we had her full attention… and we did. She was great. Went through a ton of different colors/​styles/​sizes. She helped us pick what we came for.
She was explaining the rewards club that Nordstrom offers & signed us up. Great job on Suzanne’s part for making everything smooth. I’ll be back Suzanne!

I will caveat by saying that I pretty much only shop at Nordstrom once a year in their early summer big sale. I’m a guy and only need a few things once a year. I bought a suit here. The sales people were worse than unhelpful, they follow you around and try to get you to try on everything, he said «I looked good» for every suit I tried on. I did end up buying a suit, after the salesperson tried to get me to buy a suit that was way too «modern looking» (tight), and after I said it’s too tight, he said «that’s the point right?» — only if you work as a bouncer at a nightclub. My grandma knows more about suits than that guy.

This review is only is for the bridal department specifically. I had a confirmed online appointment booked for 11÷7÷15 to look at bridesmaids dresses. My party arrived 15 minutes early, but since my consultant Mary Kim did not have a client she accepted us early. I told her that I was not sure of a particular style or color and just wanted to browse and pick out a few things that caught my attention. I was disappointed at the small selection, but found 3 dresses for my friend to try on. This is where it all went downhill. We entered the dressing room and another client came into the area to make a bridal return. Mary Kim began working with the other client in a separate area. So the consultant basically left our party to help someone else. In that time, my friend tried on 3 dresses, while I ran to find someone outside of the department to find heels for her to try on. During this time, not once did Mary Kim come over to say that she needs a few minutes to help with the return, despite the fact that I had an appointment. Needless to say, after all 3 dresses were tried on and nearly twenty minutes had passed, I decided it was time to leave because I would NEVER purchase dresses at a location that has such poor customer service. I had an appointment but apparently taking a return was worth the cost of a purchase. Very disappointed that Nordstorm Bridal would have such customer service.

Great experience in lingerie today. Women, you know what it’s like shopping for bras… hit or miss, am I right?
So I finally took the advice we often hear and went for a fitting. It was well worth the effort. The sales associate I worked with, Toya, fitted me and then brought me so many excellent choices of bras that I had difficulty deciding which ones to buy. I didn’t spend one minute searching through racks, wrestling with tangled plastic hangers, she brought them to the fitting room! Bra shopping heaven.
After you’re feeling fab and uplifted in your new bra, get a coffee in the ebar. They make great drinks!

They always have a great selection of Uggs and a plethora of sales associates ready to help you. Their shoe selection is always great. Definitely a great place to go if you’re looking for a good pair.

The employees I’ve encountered here are a joke. This is from the kids department to the shoes to the bags to the women’s clothing on the 3^rd floor. I never get asked if I need help, maybe several times by the shoes department. There’s a lot of registers but no one’s by it. It seems as if everyone here is friends and you’re the 3^rd wheel who doesn’t belong in the clique. The employees just give you a nasty look like leave me alone. I hate coming to this location. I just do now for the Top Shop selection, and even that is weak.
The store is organized in some areas and depressing in others, I think the department store needs a modern make over. Everything looks ever worn down.
If you know what you want, then go and get it there. If you want great customer service, go else where.

Had the misfortune of attempting to rectify a problem with a miss-​sized pair of UGG boots for our 10 year old.
At very first breath, we got abused by a very uppity and arrogant Danasia. Then the issue escalated to the kids shoe department manager, Arnold Wengart who :
1. Pointed at me.
2. Raised his voice.
3. Threatened me.
He made an absolute fool of me in front of the entire department, and my daughter.
We are Level 4 customers.
Guess what? We will now be level 0!

I came to exchange a pair of boots I purchased online. I was told to go to the third floor, kids section. As I got off the escalators a young lady asked if I needed help and she immediately had a sales associate help me out with what I needed. Her name is Ashely and she is truly a sweetheart. She helped me in the best possible way. She was patient and helpful. If I ever come back I will look for her! :-)

fantastic customer service, they do take good care of you here. prices are to be expected on the high end, but they carry TONS of high end name brands, tory burch, prada, Burberry, just to name a few. for children they have lots of high end also, Burberry, plae, Ugg, just to name a few. love this location and the staff.

This review is for the bridal department only.
I tend to except a high degree of customer service from Nordstrom. I have shopped there many times and have always been pleased… until I went to the Bridal department.
I am getting married in November 2015. My bridesmaids visited and chose a dress December 26, 2014– almost a full year before the wedding. The woman was pleasant and we found a dress we liked. She measured all the bridesmaids and recommended sizes based on her measurements. All the girls went with her recommendation because they trusted the expert’s opinion. One bridesmaid sent in her measurements and then was called back because they lost her measurements She gave them again, and they told her what size she should order.
Cut to July… 4 out of 5 bridesmaids dresses were ordered in the wrong size. When confronted about it, we were told no exchanges and that it was OUR fault because we signed off on the sizes. They told each girl that if they wanted a new dress, they’d have to pay full price for a new one PLUS extra for rush shipping because it was a special order. (Mind you– it was not When we purchased the dress, it was available to purchase online– with free exchanges if necessary.)
They eventually backed down and agreed to rush order a new dress– which is now set to arrive only two weeks before the wedding. We’ll see what happens.
Future brides– beware. It is not worth the stress to deal with the Nordstrom Bridal Suite.

This location is nice but the employees have issues. They need to be coached and trained on how to treat customers. They pick and choose who they’d like to help. You have to chase some of them for sizes. Other than that… The store is presentable a majority of the time. Sizes are available, if they don’t have it they can call other stores and have it sent to you for free.

Mom got a dress and the sales ladies were super helpful! They were kind enough to get the seamstress to come in and let us know what size up we should order to! We did have to order the dress because the size we needed was not availiable in the store!
Cant wait for it to come in!

Went to look for shoes for my wedding, asked to try on a pair of high-​end shoes; salesman looked like he did not want to assist/​take me seriously. He passed me off to another salesman, who brought out the size I asked. Tried it on, it was too big. He brought out a size down, it was too small. We agreed I needed a half size, which they did not have in stock. From all my experiences, the salesmen would offer to order the right size. These two salesmen either already met their quota or just plain rude.
Will not make any purchase from this particular Nordstrom men’s department.

I’m very disappointed with the way I was treated today in the Bridal Department. When I shop at Nordstrom I expect high quality customer service, but a particular woman working there today was just plain rude.
I was with my maid of honor browsing through the shop, looking at bridesmaid dresses. We pulled one from the rack just to look at and began chatting about the various colors it came in. We were interrupted by a sales woman with a snarky «can I help you?»
We told her that we didn’t have an appointment and we were just browsing… she rolled her eyes and snapped at us saying that she could not help us or get us a fitting room because Saturdays are just too crazy. We were just looking! I totally got the vibe that she didn’t want us there. She seemed angry as if we didn’t have an appointment and wanted us out. I would understand if I showed up with a whole flock of bridesmaids and no appointment and demanded to try dresses on, but we literally walked by to look and get ideas.
I left with a bad taste in my mouth. Being that I work in an upscale department store myself, I was very surprised that a sales associate would not be warm and welcoming to make you want to come back.
I certainly will not be buying my bridesmaid dresses from Nordstrom.

I will not stop going to Nordstrom because it is in fact one of the Best department Stores, but, all said and done they need to send most of their employees to Customer Service School because most of them truly need it .Nordstrom acrually carries all you may be looking for, You will mostly find me at this Nordstrom location when all the bargains are being offered because indeed they do offer great end of the year sales, however when desperately seeking for a last minute bargain give Nordstrom Rack a try absolutely no worries you will also be satisfied with your findings.

When we have been invited to an event and my +1 better half is in need of new garb, Nordstrom in RF is the consistently great go to place and they have knowledgable and friendly sales associates. We always start our search there and most of the time End our search there. The selection of semi and formal wear is vast… Well, she bought a beautiful formal dress, a new Skirt and a warm winter coat. This was a successful outing!

This is my favorite department store, they carry clothing for all ages and sexes. The quality of the merchandise is far superior to Macys, The workers are much more helpful than other stores.
They carry fine designers clothing, in an assortment of sizes. They also carry clothing for children, men and babies. One time I called and spoke to a sales woman about a bathing suit I wanted. It was shipped to me and the packing was so nice, it was almost like a gift wrap.
If I want something, I can pick it up at Nordstrom. It is absolutely my favorite.

All these haters, why? I could care less if the Kardashians came here to shop. I care about me. And as for me myself and I? I want items that I love
(some of them I can’t afford, like Gucci sandals for $ 700 bucks)
Lets not get hung up on all the Mercedes in the parking lot, why can’t you come here to shop? I drive my sons old ass Jeep in the winter, I pull up front. All they care about is the green of our money, drop all the hangups.
I love this Nordstrom for:
The Coffee Bar, The Shoe shine stand, They have good sales on items like Tommy Bahama, you have to check. The sales people are so helpful here!
Today, I was talking to the shoe shine guy about my suede Nordstrom shoes bought on a business trip in Indianapolis a few years ago.
I want snatch up all the Gucci shoes, they have Boss ties here for $ 35 bucks. Listen, money is money, I like to shop at Nordstrom and if I don’t see what I want here, then the rack it is! (And I LOVE Nordstrom Rack)
I saw a summer shirt I fell in love with, a Haspel Madras Sport Shirt. $ 195 bucks? There is no way in hell I’m paying this much money for a shirt. I’ll get a show shine and see if it goes on sale or shop the rack Either way, its on my radar.
Don’t get trippy about anyplace that accepts your hard earned money.
Shop wisely my friends