Macy’s

Oh my! This store is a complete mess. The staff is extremely detached and slow. The fitting room experience is painful. First, hardly ever is there someone to help you. The fitting rooms are dirty and messy with dust and clothes all over. Check out is an agonizing experience. Unpleasantly slow.

You have to get here early to beat the crowds! I haven’t been since the shooting or bomb scare but I did enjoy a good shopping trip!
I think I need to find another mall to enjoy this one is way too dangerous.

What happened to this chain? It is soo far down from what it used to be.
We came to shop for suits. Ladies suits are cheap looking overpiced and plain ridiculous. Men suits dont have any floor reps. You pay crazy money for a suit and this store cannot afford help!!!
I think I am done with Macy’s in general. Not worth the time.

It is even worst in the holiday season! They still have the problem where there are many empty registers and not enough employees. They have some employees that are only trained to fold clothes and do not know how to use a register! Macys should train all their employees how to use a register and move the lines along. The management in this macys is horrific.

This Macy’s never ceases to disappoint me. After the most annoying and stressful visit I had yesterday I feel like it was my duty to forewarn people.
First of all yes, it is a busy holiday season. However that doesn’t mean it’s acceptable to put people through absolute hell.
The entire store is a mess. Clothes all over the floor. Thrown all over the place. Nothing but new and incompetent cashiers with ridiculously long lines. I waited on the Juniors section line for approximately 25 minutes to purchase 2 items!!! 25 minutes is unacceptable! I feel like a requirement of their cashiers is that you are completely unqualified and that you move at tortoise speed. What a nightmare. But it gets worse.
I go downstairs in the kitchen section and I decide to buy a toaster oven for my new apartment and I have Macy’s money I acquired from online purchases (their failed attempt at trying to be like Kohls with the Kohls cash). I waited on line for another 20 minutes and here’s where my headache ensued.
The cashiers were both equally incompetent and unqualified. Neither of them knew how to apply the Macy’s money and I was standing there for over 30 minutes with these fools. I even left the basement and went upstairs to sign into my Macy’s account to screen shot the gift cards that they were saying wasn’t in my Macy’s wallet connected to my Macy’s credit card. I came back down and they still couldn’t figure it out. The older woman kept calling managers and no one answered any of her calls. How wonderful. She calls the executive office upstairs and then tells me that I need to go upstairs to the 3^rd floor executive office, email them my Macy’s money so they can print it out and then come back downstairs to the basement to make my purchase. In less words I said this is f*cking ridiculous and walked the hell out!
I have never been so pissed off. Macy’s you have won the record. The most ridiculous experience I’ve had here. This one takes the cake and if I wasn’t with my daughter I probably would have hopped over the counter. Yes Macy’s you have managed to lose this customer. Zero stars would suffice– Unilocal has to change that.

Went there this morning and was looking for an automatic watch for my wife. The first representative I spoke to sent me to the Fossil section.
After waiting for about 5 to 10 min the representative I spoke to didn’t really wanna help me and told me after having a brief look into the shelf to better go to the more fancy ones… Yes it was busy but the representative didn’t give me the feeling Macy’s has an interest to sell stuff. Left Macy’s immediately and made my purchase elsewhere with way better service!

Macy’s always knew how to take care of their customers, and how to make them feel welcomed and appreciated. I think that the people who work here are getting paid based on sales, and maybe that’s what makes them so nice and helpful.
The prices, a lot depend on when you are coming! If you come when they have their crazy sales, you can save A LOT of money. The place may look messy, and not organized enough, but after few visits you will know the place.

I’m only writing this review because of the sales associate. I needed a pair of boots and had a gift card for Macy’s so I said why not. It was very busy in there and they seemed short staffed because of the lack of assistance. There was only one associate Mohana who seemed to care about getting the customers helped. I’ll learn my lesson and go when Macy’s first open.

I generally don’t go here to shop since it usually packed with customers and you need dodge the store associates that wish to spray you whatever scent they are promoting that day, but I recently bought something online and made arrangements for in store pickup.
Their in store pickup when buying online is excellent. I was directed to the lower level where you will see an «in store pickup» sign in the fine china dept. (This is where you pick up ALL orders regardless of the items you ordered). The process could not have been simpler — gave the printout from my email, the associate scanned the barcode then proceeded to retrieve my already bagged item from the back, I signed and done! This is how you do online store pickup (ahem, Home Depot)

The customer service here was splendid; they made me feel welcomed and happy to shop!
Their newer clothes on the mannequins were obviously not on sale as it is in season and still in style. I had my eye on a Tommy Hilfiger navy equestrian coat but the price tag made me choke… so i had to put it back :((
There are messy sales racks in the wee back of the store with as much as 70% off… but the clothes are usually too big, too weird looking or just not my taste…
The bathroom stalls here are really dirty… I’ve been to cleaner ones at some public bathrooms at parks…

One of the best Macy’s In NYC
This Macy’s has top notch customer service. They actually make you feel welcomed.
They greet you with smiles all the time! EVERYTIME I come here at least 3 associates smile and greet me. Makes me feel good !
I usually don’t shop for clothes here. I mostly come for housewares and the Cosmetic counters.
The store is ALWAYS clean and organized. Everything is easy to find (for me) and if you need help, mostly every associate is ready to assist.
The ladies in Mac, super helpful. I would hug them again if I could. They are so patient with you, and never hesistate to help or make sure your okay. Love it.
Housewares — sometimes a staff member is nonexistant, but once you get to the register I bet you will have the best customer service ever haha.
PLEASE make it your priority to visit this Macy’s you won’t regret it

I have bought a few things here over the last couple of years and the store is really a hit or miss with selection and customer service. A majority of the time I feel like I am an inconvenience to the employees working there, but every once in a while I find the really great employee that keeps me coming back. As for décor, the store is fairly old in some areas and in need of a massive renovation at some point to match the work that is going on in the mall.

The ONLY reason I goto Macy’s is for my perfume Dior and it’s an in and out quick process and I always ignore the ladies that always try to convince you to try another brand of perfume. I’m one of those people that are so stuck in my way and I really really don’t like to change my perfume. So I just keep it moving until I get to the Dior section and let them know that’s what I want and I’m on my merry way.
Well this past weekend didn’t go that way per say! I was making my way to the Dior counter and well this very sweet older lady selling for Giorgio Armani stopped me dead in my track. She asked me if I would like to try and of course I refused lol stating I only wear Dior and she politely offered to assist me with there Dior selection.
Of course my eyes first went to the J’adore and all of a sudden something came over me and I said do you have a citrus scent for summer by Dior? We went over two others either I got and of course I end up trying and buying the Giorgio Armani. Lol I guess the sweet older lady got me! That never happens! Either way I super happy with what I got so I guess it’ll be my new summer perfume. I also learned from her that when smelling a good few perfumes in-​between smell coffee beans this helps to smell the perfume when you have smelled to many.

This is an inferior Macy’s to other Macy’s stores around the country or even the state. We thought it would be nice considering the area, but it was a mess, cluttered, disorganized, over flowing with no mobility to actually see things (which causes people to dig and then it gets worse), and hardly a sole in site to help. Disappointing as we love Macy’s overall.

Always a pleasure! Thought I’d do an update since the holiday season just ended and macys treated me good!
They had great sales! Employees very helpful… lots of boxes… lol…oh and did i say great sales… lol
Not the most organized but i found what i was looking for everytime… sooooo happy holidays!
Parking was fine, even when i got packed!

Great Store with excellent team members throughout the location. Big, bright with tons and tons of merchandise.
I am not a big fan of the parking at Roosevelt Field but it seems to be easier to park around this store and walk right through to the mall.

Great Macy’s location.
Well stocked, friendly and helpful employees.
Its usually really neat, unless its like Saturday afternoon and there having a crazy sale.
Large parking lot… they have recently added a new multilevel parking structure (free).
Great sales, lots of registers, employees in every department.

Nancy in the bar111 section who was working on 10÷3÷14 is amazing! I literally live in Macy’s and never have I had someone really «help» me. Yes help in pointing in direction of where the item might be, but never take the time to find the item for me, bring it to the fitting room. Look on the computer to find it in another store and have it actually shipped to my house so I don’t have to bounce around to other stores. &&&&& with a HUGE smile on her face! My mom always has a hard time finding dresses she drags me with her to help. Nancy did an amazing job to the point where I wasn’t even stressed! Giving this review a 4 stars all because of her!!!
Thanks Nancy for everything!

Why oh why do they crank up the heat so high in this Macy’s location? During the holidays with mobs of last minute shoppers I would be advisable to leave the heat low or even off.
This Macy’s location is otherwise ok. They have a wide selection of clothes to choose from. I love their sale racks and I can usually find something that I love for at least 50% off which makes me happy. The second floor has a few racks like this. The other sections of the store are good. Some lines which are expected during the holidays. I usually take time and look for registers that are open with shorter lines. Yesterday I ventured down to the cellar for a shorter line. There were a few registers open down there which was good.

It’s like a jungle sometimes it makes me wonder.
The shoes section in this Macy’s is a mess. Customer service stinks, shoes are all over the place. I got bored of waiting so we left… Roosevelt Field Mall really dropped the ball over the years. This mall was really nice in 90’s.