Gulf Coast Concierge

Our unit was in a very nice condo (palisade palms) but was very poorly furnished — I felt like I was in my Grandma’s house — all we were missing was the mildewy smell (and some home baked cookies!) the beds were rock hard, sheets were scratchy and pilly (we bought new sheets), furniture was mis-​matched, looked like it was from Goodwill and there were only 4 seats in the living room — in a condo that supposedly sleeps 6 – 8 (that 8 number is if you use the blow up mattress in the closet!) GCC was completely unconcerned that we were unhappy. They also have about 25 rules that you aren’t really aware of until you check in — like they don’t ever guarantee Internet access, they only provide 1 roll of TP per bathroom, they might randomly charge you for stuff you didn’t even do without notifying you, etc. They changed our unit at check-​in, so we didn’t have any way to have known better beforehand. They also
changed our rate 1 week before check-​in leaving us no choice but to pay the higher charge since it was too late to switch. Their response to our concerns were met with argument (mostly that their rules state that they aren’t responsible for that) or they’d promise to call back and never would. Kip was super rude. Beware! Use a different rental agency! I’d stay at Palisade Palms again in a heartbeat — but won’t be using this rental agency.

When we arrived, it was immediately obvious that the apartment had not been cleaned and that the property was poorly maintained. The carpets were filthy with dried up food and stains on them; the counter tops were not clean; there was wine and food splattered on the wall in the bar area; and there were tiny red ants all over the kitchen. The door to the A/​C closet on the patio was broken and there were two broken patio chairs holding it closed. I took it upon myself to clean the unit with the vacuum and limited cleaning supplies that I could find to make it somewhat comfortable to stay in.
Tuesday afternoon after returning from purchasing ant pesticide, we could not unlock the front door. I immediately called the agent (3:00pm)and told him that we were locked out and that my husband and our year old son were waiting with me to get into the unit. It wasn’t until 5pm that I received a call from him telling me that he was on his way and that he would have a locksmith on the way within the hour. Finally at 7pm (4 hours after our initial call), the locksmith arrived and opened the door. The lock was never repaired durning our four day stay and there was never any communitcation from the owner or anyone else. Do yourself a favor and rent directly from West Pointe Gulf Coast is a waste of money!