Galveston Express

Were picked up from the airport, the shuttle was over packed and I rode all the way to Galveston with half of my butt hanging off the seat, which was really great on the bridge. I felt like they should have made two trips or brought a bigger vehicle, it was ridiculous.

Great service. I thought it was going to be a long uncomfortable ride from Houston Hobby to Galveston but it was such a wonderful experience. The other passengers not so much. Thank you Galveston Express.

Would definitely book with them again if I come back to Galveston. Unlike the negative reviewers here, I love their service. I made a mistake in booking online and only found out about the mistake the morning of departure. I called them frantically and they were kind enough to rearrange my ride and my return ride as well with no extra fee. All passengers in the car were going to Carnival Freedom. We were all quite excited. Driver was extremely helpful and humorous as well. After my debarkation from the cruise, I received a call from them immediately telling me where to find the car. Again, the driver on the return ride is extremely nice and helpful as well.

This is a tale of two experiences. Instead of paying the $ 140 the cruise ship wanted for transfers, I found Galveston Express for half the price. I’m not sure if the reviews I read were friends of the owner, but they were positive so we booked them to get us to Galveston from Hobby. Got the quick response of my reservations and all was good. I happened to look at a later time and found the offered a earlier shuttle that was not available when I first booked. I called and a grumpy guy asked me to just reply to my confirmation email. I did and got a response telling me my time was updated. Up to this point I was satisfied with the way things were going.
The day we arrived in Houston we grabbed our bags and looked for zone 12. There is no Zone 12 but loading area 12 in a different zone. We asked like 3 people who all said that we were where Galveston Express picks up. We found another couple just as confused, but decided to wait and see. The other group had called to make sure the shuttle was on time and was told they were running 10 minutes behind, no big deal. 35 minutes went by when finally the shuttle arrived. We went over and found that our names were not on the shuttle list and showed the driver our reservation. He then said he was early and was the 1 o’clock shuttle not the 1230 shuttle. Didn’t believe him since there was a guy waiting for the 1230 shuttle who’s name was on his list as well as guys from the 1 o clock list. He said the shuttle was full and was rude and didn’t care and Told us to call the owner. He also said a shuttle was another ½ or longer away. We took his advice and called Keith the owner. For a new company based on customer service my wife has never been treated so poorly. She asked what he was going to do to make this right and she was told that he was going to get us to our cruise and drop us of safely and offered no apology or anything else for the shuttle being late. We did make it to our cruise on time and the van was comfortable but if you are pressed go time this added a lot of unwanted stress.
The return. During the cruise I debated about ordering another shuttle after the experience we had, but decided we had plenty of time so we would just stick it out. We got off the ship way earlier then expected and thought maybe we could get on a early shuttle and catch a early flight. The driver arrived and we asked if he had room. He was pleasant and funny. He said he had two seats we could have. While on our way to airport we heard him take several calls from customers who either missed their shuttle or were waiting on shuttle. He apologized and said that one of the vans broke down and he would return and pick them up in the next hour. I don’t know if they did anything for them, but the apology was nice since we didn’t get that when we had our issues.
So here are the pros.
Nice vans
Cheap
Customer service is good while getting your money
Will get you to the cruise ships
Cons.
Poor customer service after reservations are made
Late
Rude

Unfortunately, Galveston Express was a fail for me. Friends had reserved the shuttle to take us to a hotel after a Carnival Cruise. We were scheduled for a 2pm pickup, which was OK since we were spending the night. The driver was late due to an accident on I-​45, but that was OK. After picking up more passengers, we proceeded to Hobby to drop off guests at a hotel. The driver then mentioned we would take passengers to IAH, to drop off those that had flights. That’s when the drama began. After seeing our hotel address, the driver called owner Keith, and we were told we could either stay at IAH or go back to Hobby and get another way to hotel. I chose to get another hotel by Hobby. At this point, I had been in that shuttle for 3 ½ hrs. The address of the original hotel was printed on the manifest and it should have been verified whether it was in their drop off area before taking our money. Lesson learned.
If you are staying in a hotel, make sure it is in their pickup zone.

Price is very reasonable and the employees are really nice. Upon first getting to the airport we had to wait 40 minutes past our scheduled time for pick-​up and we nearly missed our departure in the ship.

needed to push up our return reservation from 2pm to noon and Keith was more than accommodating
great customer service !!!

Awful experience with these guys. We were scheduled to be picked up at Hobby Airport to Galveston. They were 40 mins late picking us up.
We also had another shuttle booked for a return to Hobby and I tried calling to ask if they would be on time, did they have to do other pick ups etc. The guy answered with «I don’t know» hmmmmmm, ok!
We didn’t want to risk missing our flight so I called to cancel and he asked why. I simply told him «because you were 40mins late last time» and replied with «ok, whatever, but no refunds»
Horrible customer service. How about a reply with, «oh I’m really sorry about that but I’ll make sure we are on time to pick up to today» Some type of reassurance and an apology would have gone a long way and we probably would have made us keep our reservation.
Just beware when booking that they can be really really late and not apologetic about it at all.