Doubletree By Hilton Hotel Galveston Beach

Cool place, bar service wasn’t great but it was a fun environment. Beds are comfortable, rooms are nice. The bar staff need some training and people skills. Front desk staff were very helpful.

I will definitely be back. The staff is all super friendly, especially the front desk attendants, and quick to respond or get you things you need. I was even able to check in 5 hours early because they had a room ready. The room was really nice and clean, and the view was gorgeous. The pool area was great, except for the pool bar. It would have been 5 stars if the service was better. There was a manager training someone and was rude to me and my family as he served us drinks and bossed people around while he was on his phone. He was no polite in the least. Then I came back to the pool bar a few hours later and the new staff there was extremely inattentive and rude. When my wife went to ask for some extra towels they never brought any around. All in all, great hotel, but the pool bartenders need a serious lesson in customer satisfaction.

I got a celebration package including breakfast and wine. I had to remind them when I checked in, what a way to start the celebration! The pool was close some time during the afternoon because somebody threw up in it. Which can be avoided if the hotel doesn’t overserve alcohol. I was not able to sleep normally during my stay because the music at the pool bar is really loud. This is not your place if you want to rest. If you are a party person, go for it. The staff is very nice though.

Not worth the stay. Initially it seemed great. The staff were nice, but that does not justify such a horrid experience.
At 11:00pm I asked the desk about ear plugs, and I was told they ran out last night. Not suprising considering the mysic from the pool/​bar is louder in my room than the tv volume I am using attempting to drown it out.
I havent even had the included breakfast, and this place makes me want for my own home. We paid $ 300+ to stay here and I wish I was At the Knight Hotel down the road.

Worst customer service I’ve experienced in a Hilton property. Rethinking my honors membership. Time for our company to find a new partner if this is the expectation.

Funky décor, clean room, comfortable bed. Across the street from the beach. They even had a few bikes for guests to borrow, and a firepit to warm up by (particularly nice if you brave the non-​heated pool at night!)
No complaints. I would stay here again.
To respond to comments in another review: our room didn’t have a patio light, so maybe they have removed those? (Not necessary anyhow with the ambient light). We were not charged for parking. Maybe they have made some tweaks?

I travel for work every week and have yet to stay in a beachfront hotel that is this new! I’ve stayed at a lot of them up and down FL and for some reason it seems like they havent been updated since the 80s. This hotel has a cool new retro look. It’s not just the brand either because most of the beach hotels that I would not go back to were Double Tree. I guess I just lucked out that this one is a fairly new build. Great location and they even have cruiser bikes for hotel guests.

Great hotel! The room is clean, the lobby is very inviting, and the staff is very helpful. I have to give a special thanks to the lady at the front desk, Teresa, for being a huge help.

There were very good things about this hotel and some some not so good things.
Husband and I had friends opening for the headliner band on the first Mardi Gras Saturday. We booked our room on short notice (one day ahead) to avoid the long drive home after a busy day at Mardi Gras. We have spent many weekends on the island over the years and in a range of prices. We also knew that we would be paying higher prices for our stay that weekend, but for $ 20 less than the Hotel Galvez Resort for the same night… I guess I was expecting a little more.
First let me cover the good things. Very friendly service from well informed staff from walk in to check out. They were very accommodating when I asked for early check in. Was offered warm cookies upon check-​in, advised about the breakfast buffet (not free), the snack area in the lobby and the pool lounge. The hotel was nicely appointed in a sleek, modern theme. Everything was nice and clean and had a tropical smell… like coconuts. I liked that — many beach hotels have a musty smell — not here. The room was across from the elevator on the fourth floor. I thought that the noise might be a problem, but only heard one group of patrons that night. The room itself was nicely appointed in a clean, modern look with some retro touches. Fridge, Keurig coffee maker and complimentary internet was nice to have. A comfy bed with down comforter and down pillows, desk and lounge chair. The view was beautiful from the balcony and there is a nice little grassy area with chairs around a fire pit out front with a beach view. It was a great night for it! Bathrooms were clean and nicely appointed with amenities like a good hair dryer, lighted mirror and plush towels.
On to some of the things we didn’t like… may seem small to some, but they were meaningful to us. Like charging $ 10 per night to park, when I am already paying an outrageous room rate is ridiculous. ($ 274 with tax incl) HILTON, Wyndham Galvez, The Galvestonian, San Luis DOES NOT HAVE THIS CHARGE!!! When we pulled up I saw a bellman’s cart. Was hoping someone would help my husband with the bags as I am disabled. No one offered to help him struggle through the front door — so I did. The lobby area was quite busy around 2:30.
Upon check in — no one advised us about the 11am check out. 11am??? It was not posted anywhere in our room — unless it was in the manual on the desk. 4pm check in and 11am out — Really? (What happen to in at 2 and out by Noon?) We discovered it the next day after returning from a late breakfast at Miller’s — at 11:15. Thank goodness we had packed before we left to eat! Also, was offered one water bottle at check in — for 2 people?
The room: The feather pillows flatten out to nothing and I ended up stealing my partners so my sinuses wouldn’t drive me insane. Would prefer a standard pillow — or even a mix of 2 of each. There was TWO packets of sugar in the coffee box and 2 regular coffees — which doesn’t go very far with two drinkers. It needs to be better stocked. The light on the balcony stayed on all night long and the shade does not block out the light. The room was lit like twilight. It kept me waking all night long. The bathroom was not stocked with enough shampoo/​conditioner/​lotion for 2 people.
We saw the shuttle bus out front and asked about a ride to the Strand, but was told to walk down a few blocks to the Galvez to get the shuttle to the Mardi Gras area. Sadly, it did not begin running until well after we needed to see our friends show — so we drove and paid $ 20 for lot parking. Ouch.
Another reviewer mentioned free bikes to use. There were bikes to use??? I wish I had knew as I was up before the sun and would have!
Good hotel, but needs some tweaks. Not sure if I will stay there again if that rate stays the same.

As a business traveler this is an incredible place to stay in Galveston. The staff is courteous and the décor is a great retro theme. Free bikes to take a ride down the beach and also a great tiki bar by the pool. I highly recommend staying here and will be back for vacation time as well.

My friend and I were visiting Houston and decided to spend a night in Galveston and chose this hotel because of its great price and good reviews. The hotel was recently renovated with a modern, clean but retro feel. At check-​in, the woman working (I wish I got her name, she was so friendly and informative) she was so enthusiastic when talking about the hotel and Galveston. Plus those famous Doubletree cookies, great after the long traffic jams leaving Houston.
As we were there during the week between Christmas and New Years, the hotel was very quiet and we were one of the few people staying (also the weather wasn’t very cooperative as it was cloudy and rainy, but we made the best of it, especially the fire pit on the front lawn area, such a unique touch to a beachfront hotel). We had a great stay and when I come back to Galveston, I’ll definitely stay here again (especially with the amazing views from the rooms!)
However, while we were overall pleased with our stay, we had just a few minor issues: 1) paint was peeling on the doors, 2) bathroom faucet was a little leaky and 3) I wish the balconies were just a little larger. 4) thermostats were a little confusing to operate. But these weren’t make or break issues, especially as we were only there for one night. Again, I would definitely stay here again next time I plan to come to Galveston. It was an amazing stay!

Beyond the modern beach décor and ok rooms with views, the front office manager Fourest Mills was rude and unaccommodating. One of our group members is hard of hearing and he had zero patience and told her, «I can hear you.» Because she speaks a little louder than most. When we asked about the shuttle service he copped an attitude and said, «we can’t force you to use our shuttles.» Thanks for the welcome to your town! Nice way to start a vacation!

We enjoyed our stay here. Great staff and comfortable room. We had an amazing view of the seawall and enjoyed drinks on our balcony. The staff was very attentive and aimed to please. The parking is in the back and it seemed well lit. Don’t forget your cookie– it’s a sweet bonus.

my husband and I stayed here in March for his birthday weekend. They were very nice when we walked in. I love how they have a shuddle to take you places. We did have to call a lot to ask them to turn down the music from the pool side bar. The room was nice but very hot. I was hopping to see more view but we had a big pole blocking our view. They could have picked a diffrent color then they did after a while your eyes started to hurt! The food was ok not very good.

The only reason why I booked this was because we had a wedding, the wedding was at 5… We get there at 11, they said that check in east until 4!!! Wtf? But check out is at 11? That sucks! Spent less than 24 hours and spent 355 for one night stay. Not breakfast included.

Stayed during memorial weekends. The whole galveston was booked and there was no more hotel available. Oje stars down because I booked a king room and because of availability they end up giving me 2 queens beds. But overall the hotel is quite nice, it is clean and it smells good here.

Wonderful hotel. Clean, friendly staff, nice bar and restaurant. F & B manager, Paul, was awesome! Friendly, remembered us through out our trip. He did little stuff like get my grandson a kiddie cup of milk so we could have a breakfast picnic on the beach.
Pool is nice and they have bikes for guests to use. Close to everything.
Moderately priced. Would definitely go back.

What a great hotel! I happened to be in town on business recently and got a good rate so I thought I’d give the Doubletree a try. Apparently this building has been several different hotels over the years but was recently converted to a Doubletree.
I had a king size standard room on the 5^th floor with a great view of the Gulf. The balcony was small but definitely plenty of room for two. Hotel was very clean and I really liked the way the property was decorated.
Another huge plus for this property was the shuttle. They have a free shuttle that runs until 11pm on weekdays (not sure how late on weekends). The shuttle driver was super nice and they will take you pretty much anywhere in town. I rode it down to the Strand to grab dinner. When I was done I just called the hotel and the shuttle picked me up in less than 10 minutes. The shuttle is a huge benefit if you plan on having a few drinks or don’t want to bother with finding a parking spot, etc.

We stayed at this newly remodeled and completely renovated DoubleTree by Hilton Hotel this last weekend, February 20 – 21, 2015. This used to be the Galveston Beach Hotel, but forget everything about that place, except the fantastic location. Yes, everything is new, bright and shiny, but my impression of the new management group and Hilton affiliation, is, I think it will stay that way for a long time. This hotel does have a boutique hotel type atmoshere. The rooms are cute, «mod», and bright! Great walk-​in shower, comfortable bed and bedding, electrical outlets on both end tables and desk, Kuerig coffee maker, a Smeg 50’s style mini-​fridge and ocean front view, all add up to a fun, comfortable experience.
The hotel has some complimentary extras worth mentioning. First, fresh chocolate chip cookies upon check in (and other times too if you ask… shhh), complimentary wi-​fi, shuttle service to almost everywhere on the island. We took it to the Strand and back, and to a couple of restaurants. They even have cruiser bicycles to ride up and down the Seawall!
It was too chilly for the pool, but the pool area is cool and tropical Longboard’s is the pool bar, where we did enjoy cocktails facing the ocean!
Last but not least, the staff was wonderful and attentive. Brandy at the front desk was very friendly, as was the bellman/​driver Zach. He can recommend restaurants for you if you need! I recommend this hotel for couple and families! We can’t wait to go back when the weather is a little warmer!

My wife and I traveled here for a short weekend get away. We enjoyed this newly remodeled Doubletree with ocean views from balcony. The staff was extremely professional and attentive to our needs. The restaurant bar we found a great selection for breakfast and pretty good drinks from the bar. We will definitely be back.