Town & Country Movers

These guys are great because:
1. They scheduled me without a deposit
2. They helped me move during a blizzard when all moving parking permits in DC were revoked
3. They were on time
4. They were able to move my entire apartment in like 30 minutes so I didn’t have to pay extra
5. Nothing was broken!
6. They followed me through the city in their truck even though I was driving aggressively and we got re-​routed because the roads were closed for snow removal
They made everything so much easier.

I had a cross-​country move with Town & Country this past Fall — everything about this company was great: scheduling, communications and the move. Nothing was difficult. The firm pinpointed pick and delivery times like no other firm I’ve used. Packing was excellent. Every call with the estimator and dispatcher was professional and reliable. I highly recommend this firm.

Best moving experience I’ve ever had. Very professional. Took great care of my stuff, and went above and beyond in showing care for my stuff as they moved it. Arrived exactly on time. Blankets and wrap on carpet and floors to prevent dirt and mud. Wrapped furniture to protect it and prevent loose parts from falling out. Took apart furniture (bedframes) that would have been too big to move, and reassembled them. Very flexible in helping me stage the move in by repositioning furniture if I was not happy with where I told them to put it at first. Finished exactly on time, and the crew was exceedingly polite and professional. Worth every sent of my payment and earned the 20% plus tip.

I highly recommend this moving company. They were supportive and helpful every step of the way. Out of 16,000 pounds and hundreds of boxes I had one chipped dish and one chipped glass. Remarkable! Having been married to someone in the military I have moved many many times and this was the smoothest and best move ever! The estimate, which was lower than two other companies. was right on target so there were no surprises! They were worth every penny! As soon as I get settled I plan to write the company and mention there stellar employees!

I had a great experience with this company on an interstate move, with a 2-​month storage in between. Everyone I dealt with was professional and helpful, and everything arrived intact. The only reason that I’m not giving 5 stars is that there were only two people handling the move-​in, on a load that really required more people. It took nearly 8 hours to move me into a single family home, when it took less than 4 to move me out of condo that had a long haul to a freight elevator. Clearly the reason was the small crew. But, that being said, the two guys who came were terrific!

We moved locally and were very impressed with the Town and Country movers. Ruben and his crew of 5 men moved us efficiently and professionally. Nothing was damaged in the course of the move. The team worked very hard over the course of 7.5 hours. I’m glad we didn’t go with another company. Our friends had recommended Town and Country to us and we will certainly recommend them to others.

Do NOT use this company if at all possible.
We hired this company based on their excellent reviews for an interstate move from Virginia to Massachusetts in July. We unfortunately had a horrendous experience with them.
When they came to do an initial assessment, the representative guaranteed us that our belongings would be put on a «straight truck», meaning they would not be touched or removed any time between loading in Virginia and unloading in Massachusetts. Additionally, we purchased the company’s full replacement value coverage policy to ensure that our belongings were safe with a $ 250 deductible. When our belongings arrived in Massachusetts several days later on a different (much larger) truck, we learned they’d been moved to a bigger truck with someone else’s belongings and that the other person’s stuff had been unloaded first, so everything that belonged to us had basically been crushed when the load inside shifted. The moving team foreman himself apologized for the shoddy work. Our boxes were all crushed and our furniture was scratched and destroyed. We were already stressed due to having a 5 month old child in tow and having to find a new place to live within 48 hours of arriving in Massachusetts when our lease fell through. Additionally we were concerned about having to have our goods delivered to a storage unit until our new home was ready to move into because we knew that it would be difficult to identify damage.
The unloading experience was also extremely stressful. The team unloading was moving as fast as they possibly could, making it very difficult to keep up with checking for damage and confirming all of our boxes were received.
We immediately reached out to the customer service people by phone at the company and were assured that they would make it right and that we just needed to submit a claim form and had up to 9 months to do so, so we could take our time and evaluate and note all the damage once we were unpacked. We expressed from the beginning of the claims process our concern about not being able to evaluate the damage until we moved out of the storage unit and into the new home. We were assured (verbally) by their lead claims analyst that they would waive our damage deductible and would have plenty of time to document all of the damage. We returned the claim form within a month to the tune of $ 1600 worth of damage, which included damage to major furniture pieces including a crib, couch, dresser, chair, tv stand etc. and absolutely destroyed items including two bookcases and a vacuum.
Originally the company agreed to pay this amount to make it right and gave us a settlement offer in writing, however they then attempted to withdraw the offer, claiming that because they delivered to a storage unit we couldn’t prove that they in fact did the damage and had no recollection of the verbal assurances to review the damage once the items were out of storage. Unfortunately, we spent more on them than some of the other moving company quotes we received because of the previous good reviews.
Update: After a lengthy conversation with the company’s president in which we again had to explain the entire situation and argue our case, the president finally agreed to uphold the written settlement offer that the company had previously sent us. He also said that we did not receive the straight truck was promised by the sales consultant during our consultation due to «carrier convenience» (to save the company money so that it could send one truck north instead of two). The impression this statement gave us was that cost was valued more highly than their company’s word/​verbal contract. Furthermore, while he told us that it’s «always unfortunate when a customer has a bad experience», what was notably missing from the entire conversation was an actual apology for the damage and stress that his company caused. A simple apology would have gone a long way towards restoring my opinion of this company. Although we did receive money to replace our damaged items in the end, the amount of arguing and aggravation required to get it, in addition to the amount of heartache caused by the moving problems/​damage initially, make me unable to recommend this company to anyone else.

I couldn’t have asked for a better experience. I was worried about my long distance move since I have a friend who made the same move a few months ago using another, less reputable moving company (Alliance Relocation Systems, in case you’re wondering) and it took her a month to get her stuff and some of it was damaged or missing. I recently moved from Maryland to Florida and decided to use Town & Country Movers based on their reviews as well as their proximity to my house. Juan and his crew showed up at my house promptly at 9am Friday morning and loaded up my belongings into a semi in a little over two hours. This required them to carry everything down my driveway, which is quite steep. I was worried this would be an additional charge but there was none. I was expecting it to take them a week or so to get my stuff down to Florida but I was told they would be there on Sunday, two days later. To say that was a pleasant surprise is an understatement. Sure enough, I get a call from Juan on Saturday night confirming that they would be ready to unload at 10am on Sunday. I meet them Sunday morning at the storage unit where I’m keeping my stuff and Juan and his coworker are there right on time. It was nice to see my stuff in the hands of the same people and in the same truck that it was loaded onto. No subcontractors like so many movers use. I was concerned that they would have trouble getting the truck into the storage facility, which proved to be a valid concern. If you’ve ever been at a public storage facility, you know that there are rows of buildings. There wasn’t sufficient space for Juan to maneuver the truck to the entrance of the building my storage unit was in so he ended up having to park the truck one row over from my building. Juan said that in situations like this, they normally have to get a smaller truck to «shuttle» everything over to where it needs to be off-​loaded and this would cost an extra $ 500 plus the extra time to load and unload my stuff. I wasn’t happy but understood and felt is was reasonable since they couldn’t get the truck any closer than about 200 feet from my storage unit. However, after a few minutes of Juan talking with his coworker, they decided that they would use the carts provided by the storage company and literally walk everything from the truck to the storage unit, saving me lots of money and time. They were done in less than 2 hours and had stacked everything in the storage unit with room to spare. Juan even gave me a cold bottle of water as I stood outside in the Florida heat, holding the door open for them as they carried my stuff inside. Everyone I dealt with was fantastic and I would highly recommend using Town & Country Movers.

Blair Parler is a nice person and an experienced estimator, who wants to ease his clients’ stress about moving and knows how to do it. Jackie, Luis and Carlos are professional and careful about packing. It is for these individuals that I award the star. As a company The only positive comments I can make about Town and Country is that they have more than one size truck, and that the came and went when they said they would. HOWEVER, from the moment of delivery, this experience has been TERRIBLE, TERRIBLE TERRIBLE. On arrival it became apparent that the packing and handling of our property was UNRELIABLE and NEGLIGENT, and Town and Country’s handling of the problems they created has been IRRESPONSIBLE, INSULTING AND COSTLY. They took our money, they moved MOST of our belongings, lost some, damaged many, and, 11 weeks after delivery, have not fixed anything, compensated us, or communicated to us how and when they will. We are still UNABLE TO USE OUR HOME because of Town and Country’s negligence and their rules.
The damage is dramatic, indisputable, and obviously and entirely due to negligence. Just a few examples: they snapped a leg off our 115 year old antique dining room table; they cracked the frame of an antique dining chair and punctured the caning on two more; they broke a piece off an $ 1800 solid glass sculpture by failing to wrap; they broke the integral brass leaf right off an antique lamp so it can no longer support its glass shade; they gouged a large abrasion into the side of our Steinway grand piano; they shattered some picture frames WITH ART IN THEM… And they lost stuff. They lost the base of our flatscreen TV so we can’t stand it up. They lost our 6-​foot ladder. I have a two page list of damaged and lost items. Ok, so that’s bad. What is worse is that instead of trying to fix all this, Town and Country makes life miserable for us. They’ve already been paid, so they do everything in their power to make filing a claim slow, incomplete or impossible. They refuse to call back, they refuse to provide information, and they force a process that can’t accommodate the situation they themselves created. Their rule is that the client can only submit ONE CLAIM, so you have to unpack and assess every single item before doing the paperwork, since you can’t add anything later. However, you can’t unpack unless you have room to unpack in, and you aren’t allowed to take anything off site or to storage, which they say negates their responsibility, AND they require that you keep everything that is damaged or broken ALSO onsite, so they can inspect it whenever they get around to it which means living with broken glass, and all that. You can’t replace anything, you can’t fix anything, and you can’t throw anything away. The entire system is rigged to try to make you fail to claim things. Too bad if you intended to leave anything packed or you were downsizing so you actually have less space. They belittle you for that. We’ve been in touch with 10 different people at Town and Country. Only Blair has apologized for our trouble. Two have suggested that it’s our problem. Elaine, the head of claims, was so rude to me that I won’t speak with her again. Kevin, the owner, lied to my husband about being on the phone with me. Rather than take responsibility for the damage they caused and get it resolved, they told me I should cancel my mother’s visit and that maybe I can’t host Thanksgiving. So, in other words, if you choose Town and Country, they WILL move MOST of your stuff IF you pay them in full, but don’t expect it to arrive intact, don’t expect to be compensated, and don’t expect to get to use your new house when you get there. Town and Country will let you know what you’re allowed to do. IF you can get them to call you.
Why did we choose Town and Country in the fist place? They were one of two moving companies recommended by the Jane Fairweather, who was the realtor we were using. We interviewed both. Town and Country seemed better equipped to handle an out of state move. We should NOT have relied on the realtor. (Her endorsed contractor was also a bad choice.) We should have done our own research. We should have asked to speak to someone who had been through a claim, which seems obvious with hindsight. Just because the estimator is nice does not mean that the packers are vetted or that the company is ethical. CAVEAT EMPTOR.

I will only use Town & Country movers. I have had horrible experiences in the past and was incredibly impressed by the entire operation. Ryan provided me with a very quick quote, which I thought was good at the time. After the move, I realize what a great deal it was. The movers were on time. They had to move me in the rain. They carefully wrapped all my furniture. Besides being extremey efficient and professional, they were also very friendly.

Town and country movers was the best moving service I’ve ever used. They helped me move across the country for graduate school at a very reasonable price. Additionally, service was excellent — very friendly with a great attitude. Didn’t drop the ball on anything!

It took me over 2 years to finally write this review. I moved from alexandria, va to laurel, md. The movers were pretty quick and use wrapping etc. but when they unloaded, they chipped my bookcase and did not put the peg legs on it correctly. For the price which was just shy of $ 800, I was expecting a flawless move. SO I cannot give them 5 or 4 stars. I wanted to make a claim but I never did it nor do I want to do it at this point because it’s been so long. I also had to speak to the manager because my truck driver attempted to overcharge me.
My recommendation is to please handle customer belongings as it is your own. I know that after being in the moving business for so long, one might become numb to treating goods with the utmost care, but please remember that we as customers are entrusting you with our valuables. Would I use this company again? I am afraid not.
— — — — — — — — — -
I couldnt respond under Ryan’s message so I’ll put the response under my thread:
Hi Ryan,
Thank you for your feedback! However, I am unsure why you were nervous as you messaged me quickly asking for my name and email address which I provided to you. Then you asked me to email you pictures of the damage which I also provided to you. I think for some odd reason you assumed that this was a fraudulent post and I can assure you that it was not and clearly you are well aware of this because you located my file after all, so I am concerned here that you found it necessary to include your first two sentences when addressing my post.
In my final email to you today (9÷30÷2015), I thanked you for your efforts and if you remember in my original post, I never asked for reimbursement and as a first time customer no one should have a salty experience, correct? You’re right I shouldve contacted you over 18 months ago, however with moving and getting settled that was just beyond my means. Could I make a recommendation? Perhaps, as a company instead of letting «not happy» customers know that we have in some shape neglected to take action, I would instead internalize these honest reviews (like my own) and say, «what can we do better as a company?» My recommendation would be to follow up with a quick 4 min. phone conversation to your customers, post-​experience. Asking questions such as, «how was your experience?» I know if I wouldve received a phone call or even if you cannot reach me leave it on my voice mail, but a follow up would have certainly reversed probably any of your negative feedback. I hope you will take the time to really consider this as I do think that this will be helpful with future business and overall customer experience. Best!

Extremely professional, courteous, experts in how to work with the customer and very fast! We would recommend them to everyone that needs to move from he east coast to the west coast! Jose picked up the items on Monday and then delivered them at 8am the following Monday! 4 business days!!! We only wished we knew of them 2 months ago!
The truck they brought was clean and organized, they had an additional mover here ready to meet us (totally organized). They had an efficient way of carrying each item with care, they were patient while parking in downtown San Diego as well as waiting for the condo walk-​thru process to initiate.
We are so grateful for the proper training they’ve received as it has alleviated the excess stress and hardship we went through with the initial moving company we hired (that we will never, ever, ever use again called ‘Moving USA’! They were a complete nightmare experience).
If you need an awesome and fabulous moving experience, call Town & Country Movers, Inc! and hire them. Period.
Thank you Jose! You should get a raise!

Zero stars! These movers are awful! Broken items. Lost items. Horrible customer service. They failed to follow through on any single promise or commitment. They promised 7 – 10 day deliver and took 3 weeks. One staff called me a bitch and yelled at me for bothering him during the holidays. No one knew where my belongings were. Lies and hang ups sum my experience with these people. Being in the military my family has moved dozens of times and always treated with respect. Military families should not use them. You deserve better!!!
My belongings were traveling across country. I drove 10 hour a day to make it in time to meet the driver on the day scheduled. Ended up sleeping in an empty apartment on the floor for 10 days with no blankets or clothes and no information about when my things would arrive. One person would tell me the truck stopped for weather. Another would tell me it was broke down. Another would tell me it’s in Iowa and the next would say it’s in New Mexico. Constant lies!!! Horrible service and horrible ethics.

I used Town & Country when I moved from the DC area to the Chicago area, and they couldn’t have been better.
They were recommended by my condo building, which was a huge endorsement. They knew the building really well, they were respectful of the moving hours, and were very careful not to damage the common areas.
T&C’s rates were extremely competitive with other long distance movers in the area. They promised that, at least in my case, the rate would not go more than 10% above the quote, and that was true. I also liked that they were responsive to emails – I always heard back in 24 hours.
On the day of the move, they arrived on time. They were very careful when packing my large, weirdly-​shaped breakables (and creative, in the case of a tricky floor lamp that required two boxes taped together). They were fast as well.
On the other end, I had a similar experience. They hit some traffic on the way, but communicated with me all morning, so I knew when to (actually) expect them. Once they arrived, there were a few questions about payment, and I was really happy that the guy called the main office to check when he didn’t know the answers to things. I’d rather somebody call to ask rather than guess, and we got the whole thing sorted out, so not even a negative really. During the unloading process, they were very careful with my stuff and the space.
I’ve already recommended them to a friend, without hesitation. They made my long distance move go about as smoothly as I could have hoped for, and I’d absolutely use them again myself.

Town and Country Movers are top notch movers! They helped us with a charity move and were amazing! Their staff was polite and professional, called the day before to make sure we knew what was happening the day of the move. They showed up on time in a snow storm and made sure they were careful not to get anything wet. They moved very quickly and had everything in the truck in a timely manner. I highly recommend them and will be using them in my next move. If you want great service, hard workers and a great experience, make sure you hire Town and Country Movers.

My husband and I have moved several times in the last few years, including one time when our move out of one house and into our next house was interrupted by the birth of our daughter and a five day hospital stay — all while our new house was undergoing major renovations. Talk about stressful. But these guys made the actual moving part so incredibly easy.
The management team is super responsive and friendly. The crews are nice, professional, and really efficient. Their rates are fair and their estimates are accurate. Our stuff always arrives in perfect condition. We are repeat customers and I enthusiastically recommend them to everyone in the area who may be looking for movers.

Town and Country did an awesome job when I moved recently! I always dread moving, from the packing, to worrying about whether movers are going to be careful, or whether I would get taken advantage of, or have other issues come up.
However, the whole process from start to finish was really easy, and surprisingly actually enjoyable. More specifically, they showed up on time for the free estimate. When I had questions before the move they got back to me quickly, and called the day before to confirm.
The move itself went much better than I would have expected. The movers showed up on time and took great care with moving everything. If they were not sure how to move it or had concerns or questions, they always asked. The movers were also very friendly. While they stayed on task the whole time, they made jokes and livened up the moving process in an appropriate way. It was actually kind of fun hanging out with the movers as they loaded up and unloaded everything.
While I strongly dislike moving, my positive experience with Town and Country has made the thought of any future moves seem less daunting and easier. If you need moving services, definitely check out Town and Country!

After deciding to move to Arizona from Maryland, we researched a lot of moving companies and Town & Country Movers came out on top of the list.
We were not disappointed. Everything went smoothly, with the same crew and truck that packed & loaded us in Maryland, unloaded and unpacked us in Arizona. Everything arrived in original condition.
Everyone on the staff was very courteous and helpful… very happy to have us as a customer.
We can’t say enough about Town & Country… they are still on the top of our list.
Sincerely,
Karen & Art Huseonica

Between the two of us, my wife and I have moved more than 16 times over the last 10 years. Moving is a form of temporary insanity: it is stressful and exhausting and has surely taken years off my life. But Town & Country, and especially our pickup/​delivery team led by Mario, were the best we’ve had so far.
After some discussion amongst ourselves, we eventually decided to go with Town and Country over Graebel (even though Graebel’s quote was about $ 800 lower) because we liked the idea of having the same people pick up and deliver us, and we got a good, highly professional and experienced vibe from the guy who did our estimate (Blair), and by the reviews they got here on Unilocal.This was a great call. You can’t imagine my surprise when my wife called me from our storage unit (before they had even arrived at our apartment) to say that she was *impressed* with our movers. That just isn’t something I’m used to hearing from her about movers.
These guys were so experienced and careful and thorough. Just as importantly, they were really good at dealing in a positive and polite way with people going through The Hell That Is Moving. Even more impressive, they kept up the positive attitude even when our move dragged on by about double the expected time. Unloading our truckload of stuff up and down the stairs of an old, rickety townhouse into the attic and basement took the entire day, but it never got to them.
Of course, not everything about T&C was 100% perfect. First, the packers who came the day before the pickup were a bit inconsistent. A couple were good, one of them not so much, with the result that we ended up with a couple of the dreaded boxes labeled «Misc.» (That is especially unhelpful when one is moving into an unfurnished place and won’t be automatically unpacking everything.) Fortunately, though, there weren’t too many of those. We also freaked out a bit when Mario told us that his team was going to be replaced for our delivery due to another driver’s emergency. When we heard this, we pleaded with the dispatcher Brian to let us keep our original team for the delivery, and fortunately he moved other things around to make this possible.
We have to give them 5 stars because (in our unfortunately vast experience with moving) this was truly as good as it gets. The feeling they gave us was «let us do the hard work; you are free to do whatever you need to do.» We didn’t have to worry about supervising them like hawks. They asked all the right questions, and they followed instructions very well. Which meant that, in the middle of the move-​in, I was able to relax with a cold drink without worrying that something was going wrong or being put in the wrong place or whatever. How great is that?