The Reef Team – Coldwell Banker Residential Brokerage

Good luck getting ahold of Peter and Joe after your deal closes. They talk a big game about building relationships with their clients and service after the sale. Let me tell you I couldn’t be more disappointed. I sold one property and purchased another with the Reef team and while the sale on the first place went very smoothly, the purchase of the second was a disaster. Even though I insisted that Joe and Peter keep a close eye on the seller because contractually obligated repairs weren’t being competed, it was the day of closing before anyone actually went to check and guess what– nothing had been repaired. I literally had an argument with the seller at the property over these issues that all should have been handled by the Reef team. Talk about unprofessional behavior.
Fast forward a few months… We got into the house and like most places, we’ve run into some issues. I used the companies that the Reef team referred me to and now I realize that was a massive mistake on my part. Again, they talked a big game about being in the business for a long time and how great their home inspector was, title company was, etc. Well, guess what– the home inspector they referred me to missed several code violations which have cost me thousands of dollars in repairs, and I can’t even get ahold of anyone at the Reef team to let them know that the people they’re still referring customers to aren’t doing their job. While I understand some things are out of their control, I expect as a multiple transaction seller and buyer that I at least deserve the common courtesy of a phone call back so I can explain what’s happened so they don’t continue to put new home buyers through the same experience I had.
I’ve called the realtors, I’ve called the brokerage and I can’t even get a simple return phone call. I’m extremely disappointed and feel very misled by these guys. Get used to being told to «manage your expectations.»

Honesty and respect are the two words I have for Joseph Reef. I know some other realtors only set up automatic emails notifications for clients to recive Multiple listing service updates. However, Joseph Reef goes one extra mile to find properties I might like based on his professional experience and my preference. I highly recommend his services.

Peter and Joe sold my townhouse in Arlington after listing it with another brokerage firm for two years. They sold it within months. I recommend them to all of my friends and family.